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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on September 18, 2026 by Employer details Atop Dental Canada Inc

Job details

Our fast-growing Dental supplies company is currently looking for a customer service rep to join our team! This role would be suitable for someone who has experience in the customer service field and who also has an ambitious career perspective. *General Purpose:* Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. *Main Job Tasks and Responsibilities* * answering the phones, sending faxes and emails * Manage customer's sales order * manager customer's repair order * manage customers' accounts * perform general administration tasks * respond to internal & external inquiries via email, phone and face-to-face * problem solving and fast decision making * respond promptly to customer inquiries * handle and resolve customer complaints * provide pricing and delivery information * record details of inquiries, comments and complaints * communicate and coordinate with internal departments * follow up on customer interactions * travel is necessary *Qualifications:* * 2+ years sales experience * Dental or medical device sales preferred-we really want to hear from you *Education and Experience:* * knowledge of relevant software applications including MS Office * proficient in use of email and internet * good numeracy skills * accurate keyboard skills * knowledge of office management systems and procedures * knowledge of administrative procedures * college diploma or equivalent *Key Competencies:* * excellent communication skills in English * excellent communication skills both written & verbal * great organization skills * high attention to detail * time management skills and the ability to prioritize work * great team player * date management * problem-solving * customer service orientation * confidentiality MUST SEND US YOUR RESUME, Thank you all for your application but we will only contact candidates that best fit this position. Job Type: Full-time Pay: $18.00-$22.00 per hour Benefits: * Extended health care * Paid time off Flexible language requirement: * French not required Education: * Secondary School (preferred) Experience: * customer service: 1 year (required) Work Location: In person