information technology (IT) analyst
Title posted on Talent.com - Communications Specialist
Posted on October 16, 2026 by Employer details Keycafe
Job details
<p>You will be Keycafe's go-to storyteller. Our product solves a real, everyday problem for dealerships, hotels, property managers, fleets and facilities teams, and our customers have great results to share. Your job is to turn that into a steady stream of clear, credible communications that build our brand, support sales and keep our customers informed.</p><p>This is a hands-on role for someone who loves to write, can juggle many projects and is comfortable working closely with sales, customer success, product and leadership. We are a small organization that operates globally and you will be asked to think creatively and take on other projects as needed such as running a podcast. </p><p>Key responsibilities</p><p><strong>Brand voice and messaging</strong></p><ul><li>Own and maintain Keycafe's messaging framework, tone of voice and style guide</li><li>Translate technical product capabilities (SmartBox, cloud platform, API, integrations) into clear benefits for each audience and industry</li><li>Review customer-facing copy across teams for consistency and quality</li></ul><p><strong>Content and storytelling</strong></p><ul><li>Plan and manage the editorial calendar for the blog, website, email newsletter and resource library</li><li>Write and edit blog posts, web pages, product launch copy, one-pagers, sales enablement materials and email campaigns</li><li>Interview customers and produce case studies, testimonials and short video stories with customer success and sales</li></ul><p><strong>PR and media relations</strong></p><ul><li>Write and distribute press releases for product launches, partnerships, customer wins and company milestones</li><li>Build relationships with trade media in automotive, hospitality, property management and facilities, plus Vancouver and Canadian tech press</li><li>Pitch stories, prepare spokespeople with briefing notes, and track coverage</li><li>Identify and submit to industry awards and speaking opportunities</li></ul><p><strong>Social media and community</strong></p><ul><li>Manage Keycafe's company LinkedIn and other social channels: plan, write, publish and engage</li><li>Support employee advocacy so the team shares Keycafe content</li><li>Monitor conversations about Keycafe, competitors and our industries</li><li>Develop a Keycafe podcast and interview customers and industry specialists about their own industries for general awareness not just about key management. </li></ul><p><strong>Customer, partner and internal communications</strong></p><ul><li>Write product update announcements, release notes summaries and customer newsletters with product and customer success</li><li>Produce co-marketing content with partners and integration partners</li><li>Support internal communications such as all-hands updates and company announcements</li></ul><p><strong>Events, measurement and operations</strong></p><ul><li>Support trade shows and industry events with booth messaging, collateral and pre- and post-event communications</li><li>Report monthly on communications KPIs (share of voice, coverage, engagement, traffic, content-influenced pipeline)</li><li>Manage freelancers or agencies as needed and keep the asset library organized</li></ul><p><strong>Requirements</strong></p><ul><li>Bachelor's degree in communications, public relations, journalism, marketing or a related field</li><li>3 to 5 years of experience in communications, PR or content marketing, with at least 2 years in B2B SaaS, technology or a related B2B environment</li><li>Excellent writing and editing skills in English, with a portfolio showing range: long-form content, press releases, case studies, web copy and social posts</li><li>Proven ability to explain technical products in plain, persuasive language for business buyers</li><li>Experience with media relations: writing releases, pitching journalists and securing coverage</li><li>Experience running a company LinkedIn presence and creating content for social channels</li><li>Strong project- Location Vancouver, BC
- Work location On site
- Salary$75,000 to $90,000YEAR annually
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Talent.com #641833714395973682
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
Page details
- Date modified: