customer service agent
Posted on May 25, 2026 by Employer details Swagelok
Job details
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience. Work setting: Oil and gas industry. Tasks: Answer inquiries and provide information to customers. Arrange for billing for services. Arrange for refunds and credits. Explain the type and cost of services offered. Issue receipts and other forms. Maintain records and statistics. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Receive and log complaints. Explain procedures, risks and benefits to clients. Consult with clients after sale to provide ongoing support. Troubleshoot and resolve technical problems. Send invoices. Obtain and process information required to provide customer service. Monitor quality and production levels. Ensure accuracy of financial transactions. Contact clients and suppliers to resolve problems. Conduct research to expand knowledge of the field. Co-ordinate activities with other work units or departments. Calculate billing charges. Confer with clients to identify requirements. Conduct sales transactions through Internet-based electronic commerce. Document and prepare invoices and work orders. Answer enquiries and resolve problems or discrepancies concerning customers' accounts. Review budgets and financial reports for specific projects. Prepare reports and statistics related to areas of responsibility. Manage feed inventory activities . Investigate complaints and claims . Estimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery dates. Determine product specifications. Computer and technology knowledge: Enterprise resource planning (ERP) software. MS Outlook. SAP (FI/CO / HR / MM / OT SD). MS Office. Spreadsheet. Inventory control software. Information management system. Material requirements planning (MRP) system. Area of specialization: Technical support. Oil and gas exploration and production. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Tight deadlines. Work under pressure. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Organized. Reliability. Team player. Initiative. Judgement. Ability to multitask. Dependability. Honesty. Quick learner. Screening questions: Are you authorized to work in Canada?. Experience: 2 years to less than 3 years. Health benefits: Dental plan. Disability benefits. Health care plan. Vision care benefits. Financial benefits: Registered Retirement Savings Plan (RRSP). Long term benefits: Long-term care insurance. Maternity and parental benefits. Other benefits: Free parking available. Other benefits. Parking available.- Location 266 MacKay CrescentFort McMurray, ABT9H 5C6
- Work location On site
- Salary$25.00HOUR hourly / 40 hours per week
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Long term benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3582305
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Oil and gas industry
Responsibilities
Tasks
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Receive and log complaints
- Explain procedures, risks and benefits to clients
- Consult with clients after sale to provide ongoing support
- Troubleshoot and resolve technical problems
- Send invoices
- Obtain and process information required to provide customer service
- Monitor quality and production levels
- Ensure accuracy of financial transactions
- Contact clients and suppliers to resolve problems
- Conduct research to expand knowledge of the field
- Co-ordinate activities with other work units or departments
- Calculate billing charges
- Confer with clients to identify requirements
- Conduct sales transactions through Internet-based electronic commerce
- Document and prepare invoices and work orders
- Answer enquiries and resolve problems or discrepancies concerning customers' accounts
- Review budgets and financial reports for specific projects
- Prepare reports and statistics related to areas of responsibility
- Manage feed inventory activities
- Investigate complaints and claims
- Estimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery dates
- Determine product specifications
Experience and specialization
Computer and technology knowledge
- Enterprise resource planning (ERP) software
- MS Outlook
- SAP (FI/CO / HR / MM / OT SD)
- MS Office
- Spreadsheet
- Inventory control software
- Information management system
- Material requirements planning (MRP) system
Area of specialization
- Technical support
- Oil and gas exploration and production
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
Financial benefits
- Registered Retirement Savings Plan (RRSP)
Long term benefits
- Long-term care insurance
- Maternity and parental benefits
Other benefits
- Free parking available
- Other benefits
- Parking available
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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