Job description Medical Office Assistant in Canada

Find out what work is like for a medical office assistant in Canada. This work description is applicable to all Receptionists (NOC 14101).



Receptionists greet people arriving at offices, hospitals and other establishments, direct visitors to appropriate person or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties. They are employed by hospitals, medical and dental offices and other offices throughout the public and private sectors. Telephone operators are included in this group.

Job duties

Here are some of the main activities and tasks that Receptionists have to perform, and some of the physical demands they involve:

  • Receptionist
  • Greet people coming into offices and other establishments, direct them to the appropriate contacts or services, provide general information in person and by phone, and may perform clerical duties and maintain front desk security and security access lists
  • Schedule appointments, using manual or computerized systems
  • Record bookings, handle credit card checks, receive payment, issue receipts.
  • Hospital admitting clerks
  • Interview patients to obtain and process information required to provide hospital and medical services
  • Greet patients, schedule appointments, using manual or computerized systems, receive and record payment for services, and direct patients to appropriate areas.
  • Switchboard and answering service operators
  • Operate a telephone system or switchboard to answer, screen and forward telephone calls, take messages and provide information as required, and may perform clerical duties
  • Answer telephones and record and relay messages.
  • Telephone operators
  • Operate telephone systems to advance and complete customers' telephone calls such as long distance, pay telephone, mobile radio/telephone and person to person calls, arrange teleconferences, provide relay phone service to persons with disabilities, and may calculate and record billing information.

Related job titles

Here are some other related job titles that are found in the same occupational category (NOC 14101), and a list of similar occupations:

  • answering service operator
  • appointment clerk
  • business receptionist
  • dental receptionist
  • hospital admitting clerk
  • medical receptionist
  • office reception clerk
  • receptionist
  • switchboard operator
  • telephone operator
  • telephone service assistant
  • telereceptionist
  • toll operator

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Sources Occupational and Skills Information System & National Occupational Classification

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