Job prospects Customer Information Service Representative - Retail near Calgary (AB)

Over the past few years (2022-2024), there was a labour shortage for Other customer and information services representatives near Calgary (AB). There were more job openings than workers available to fill them in this occupation.

Source Labour Market Information | Recent Trends Methodology

The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Calgary region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• A moderate number of positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

• These roles, which are often found in call centres, help desks, tourism offices, and public-facing service environments, continue to be essential for maintaining customer satisfaction and operational efficiency. Alberta's economic recovery and population growth have contributed to sustained demand for customer service professionals, particularly in urban centres like Calgary and Edmonton. 

Here are some key facts about other customer and information services representatives in the Calgary region:

• Approximately 7,850 people work in this occupation.
• Other customer and information services representatives mainly work in the following sectors:
  • Retail Trade (NAICS 44-45): 17%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 10%
  • Management and Administrative Services (NAICS 55-56): 9%
  • Transportation and warehousing (NAICS 48-49): 8%
  • Wholesale trade (NAICS 41): 8%

Source Labour Market Information | Prospects Methodology