Job outlooks for User support technicians

Discover the employment prospects for your dream job across Canada, or compare different occupations.

Occupation

technical support specialist – information technology (IT) (22221)

Location

All regions across Canada

Did you know? You can visit the Open Government Portal to search through and download our Employment Outlooks data all in one place. There, you will find current and previous versions of our 3-Year Employment Outlooks reports for the periods of 2013-2015 to 2025-2027. View the dataset on the Open Government Portal.

These outlooks were updated on December 10, 2025.

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  • Newfoundland and LabradorModerate

    The employment outlook will be Moderate for user support technicians (NOC 22221) in Newfoundland and Labrador for the 2025-2027 period.

    The following factors contributed to this outlook:

    • Employment decline will lead to the loss of a few positions.
    • Not many positions will become available due to retirements.
    • There are a moderate number of unemployed workers with recent experience in this occupation.

    A large number of user support technicians work as customer service representatives in call centres providing technical computer-related information for incoming inquiries. Cloud computing, which offers a cluster of on-line information technology services, is expected to impact the demand for in-house support technicians. The increasing use of remote desktop connections and virtual desktops that make computers easily accessible may also lead to offices moving in-house IT workers/departments into centralized service hubs. There continues to be some demand for well-rounded user support technicians with both technical and non-technical skills, including strong communication and client-service skills. Given the rapid changes in technology, it is important for those in this occupation to continue to develop and update their skill set.

    Here are some key facts about user support technicians in Newfoundland and Labrador:

    • Approximately 1,100 people work in this occupation.
    • User support technicians mainly work in the following sectors:
      • Computer systems design services (NAICS 5415): 15%
      • Federal government public administration (NAICS 911): 15%
      • Hospitals (NAICS 622): 12%
      • Universities (NAICS 6113): 8%
      • Provincial and territorial public administration (NAICS 912): 7%
    • The distribution of full-time and part-time workers in this occupation is:
      • Full-time workers: 88% compared to 83% for all occupations
      • Part-time workers: 12% compared to 17% for all occupations
    • 79% of user support technicians work all year, while 21% work only part of the year, compared to 56% and 43% respectively among all occupations. Those who worked only part of the year did so for an average of 47 weeks compared to 40 weeks for all occupations.
    • Less than 5% of user support technicians are self-employed compared to an average of 8% for all occupations.
    • The gender distribution of people in this occupation is:
      • Men: 78% compared to 51% for all occupations
      • Women: 22% compared to 49% for all occupations
    • The educational attainment of workers in this occupation is:
      • no high school diploma: less than 5% compared to 11% for all occupations
      • high school diploma or equivalent: 8% compared to 27% for all occupations
      • apprenticeship or trades certificate or diploma: less than 5% compared to 17% for all occupations
      • college certificate or diploma or university certificate below bachelor's: 56% compared to 23% for all occupations
      • bachelor's degree: 28% compared to 14% for all occupations
      • university certificate, degree or diploma above bachelor level: less than 5% compared to 7% for all occupations

    Regional outlooks

    • Avalon Peninsula Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the Avalon Peninsula region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment decline will lead to the loss of a few positions.
      • Not many positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Additional information is available at the provincial level.

      Here are some key facts about user support technicians in the Avalon Peninsula region:

      • Approximately 760 people work in this occupation.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 24%
        • Federal government public administration (NAICS 911): 20%
        • Educational services (NAICS 61): 13%
        • Provincial and territorial public administration (NAICS 912): 10%
        • Management and Administrative Services (NAICS 55-56): 6%

    • Notre Dame-Central-Bonavista Bay Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the South Coast - Burin Peninsula and Notre Dame - Central Bonavista Bay regions for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment is expected to remain relatively stable.
      • A moderate number of positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Additional information is available at the provincial level.

      Here are some key facts about user support technicians in the South Coast - Burin Peninsula and Notre Dame - Central Bonavista Bay regions:

      • User support technicians mainly work in the following sectors:
        • Federal government public administration (NAICS 911): 51%
        • Professional, scientific and technical services (NAICS 54): 49%

    • South Coast–Burin Peninsula Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the South Coast - Burin Peninsula and Notre Dame - Central Bonavista Bay regions for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment is expected to remain relatively stable.
      • A moderate number of positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Additional information is available at the provincial level.

      Here are some key facts about user support technicians in the South Coast - Burin Peninsula and Notre Dame - Central Bonavista Bay regions:

      • Approximately 50 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Federal government public administration (NAICS 911): 51%
        • Professional, scientific and technical services (NAICS 54): 49%

    • West Coast–Northern Peninsula–Labrador Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the West Coast - Northern Peninsula - Labrador region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment is expected to remain relatively stable.
      • A moderate number of positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Additional information is available at the provincial level.

      Here are some key facts about user support technicians in the West Coast - Northern Peninsula - Labrador region:

      • Approximately 70 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Educational services (NAICS 61): 31%
        • Hospitals (NAICS 622): 28%
        • Management and Administrative Services (NAICS 55-56): 24%
        • Retail Trade (NAICS 44-45): 16%

  • Prince Edward IslandModerate

    The employment outlook will be Moderate for user support technicians (NOC 22221) in Prince Edward Island for the 2025-2027 period.

    The following factors contributed to this outlook:

    • Employment growth will lead to a moderate number of new positions.
    • A moderate number of positions will become available due to retirements.
    • There are a small number of unemployed workers with recent experience in this occupation.
    • High employee turnover in this occupation could lead to additional employment opportunities.

    User support technicians remain one of the largest IT-related occupations in the province, employed in computer systems services, government, and call centres that provide technical assistance. Remote work and cloud computing have shifted some support roles into centralized service hubs, but demand continues for technicians with strong troubleshooting, communication, and client-service skills. Call centres remain important employers, though many positions are contract-based. For those interested in this occupation, developing skills in remote desktop support, cybersecurity basics, and cloud platforms will improve prospects, while adaptability and continuous learning are essential in this fast-changing field. 

    Here are some key facts about user support technicians in Prince Edward Island:

    • Approximately 500 people work in this occupation.
    • User support technicians mainly work in the following sectors:
      • Computer systems design services (NAICS 5415): 43%
      • Federal government public administration (NAICS 911): 18%
      • Management and administrative services (NAICS 55, 56): 13%
      • Provincial and territorial public administration (NAICS 912): 8%
      • Information and cultural industries (NAICS 51): 7%
    • 81% of user support technicians work all year, while 19% work only part of the year, compared to 59% and 41% respectively among all occupations. Those who worked only part of the year did so for an average of 48 weeks compared to 41 weeks for all occupations.
    • Less than 5% of user support technicians are self-employed compared to an average of 13% for all occupations.
    • The gender distribution of people in this occupation is:
      • Men: 69% compared to 51% for all occupations
      • Women: 31% compared to 49% for all occupations
    • The educational attainment of workers in this occupation is:
      • no high school diploma: less than 5% compared to 11% for all occupations
      • high school diploma or equivalent: 21% compared to 28% for all occupations
      • apprenticeship or trades certificate or diploma: less than 5% compared to 11% for all occupations
      • college certificate or diploma or university certificate below bachelor's: 49% compared to 25% for all occupations
      • bachelor's degree: 17% compared to 17% for all occupations
      • university certificate, degree or diploma above bachelor level: 8% compared to 8% for all occupations

  • Nova ScotiaModerate

    The employment outlook will be Moderate for user support technicians (NOC 22221) in Nova Scotia for the 2025-2027 period.

    The following factors contributed to this outlook:

    • Employment growth will lead to a moderate number of new positions.
    • Not many positions will become available due to retirements.
    • There are a moderate number of unemployed workers with recent experience in this occupation.

    There has been a high volume of job ads for this occupation in recent years.  The Halifax area in particular has an active information technology sector where support to clients is required, but opportunities are scattered around the province. There has also been a large increase in remote hiring, so jobseekers may benefit from including remote opportunities in their job search. A large portion of user support technicians work in call centres and with IT firms, but many are also employed in education, government, manufacturing, and telecommunications. Those with some experience in the Information Technology field will have better success finding work.

    Here are some key facts about user support technicians in Nova Scotia:

    • Approximately 3,000 people work in this occupation.
    • User support technicians mainly work in the following sectors:
      • Computer systems design services (NAICS 5415): 23%
      • Business support services (NAICS 5614): 12%
      • Federal government public administration (NAICS 911): 7%
      • Wholesale trade (NAICS 41): 7%
      • Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 6%
    • The distribution of full-time and part-time workers in this occupation is:
      • Full-time workers: 92% compared to 82% for all occupations
      • Part-time workers: 8% compared to 18% for all occupations
    • 76% of user support technicians work all year, while 24% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 46 weeks compared to 42 weeks for all occupations.
    • Less than 5% of user support technicians are self-employed compared to an average of 11% for all occupations.
    • The gender distribution of people in this occupation is:
      • Men: 71% compared to 51% for all occupations
      • Women: 28% compared to 49% for all occupations
    • The educational attainment of workers in this occupation is:
      • no high school diploma: less than 5% compared to 10% for all occupations
      • high school diploma or equivalent: 20% compared to 27% for all occupations
      • apprenticeship or trades certificate or diploma: 6% compared to 12% for all occupations
      • college certificate or diploma or university certificate below bachelor's: 40% compared to 22% for all occupations
      • bachelor's degree: 23% compared to 20% for all occupations
      • university certificate, degree or diploma above bachelor level: 10% compared to 10% for all occupations

    Regional outlooks

    • Annapolis Valley Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the Annapolis Valley region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a moderate number of new positions.
      • A moderate number of positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Additional information is available at the provincial level.

      Here are some key facts about user support technicians in the Annapolis Valley region:

      • Approximately 120 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Federal government public administration (NAICS 911): 22%
        • Management and administrative services (NAICS 55-56): 20%
        • Professional, scientific and technical services (NAICS 54): 19%
        • Wholesale trade (NAICS 41): 16%
        • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 12%

    • Cape Breton Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the Cape Breton region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a moderate number of new positions.
      • A moderate number of positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Additional information is available at the provincial level.

      Here are some key facts about user support technicians in the Cape Breton region:

      • Approximately 80 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Management and administrative services (NAICS 55-56): 72%
        • Educational services (NAICS 61): 28%

    • Halifax Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the Halifax region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a moderate number of new positions.
      • Not many positions will become available due to retirements.
      • There are a small number of unemployed workers with recent experience in this occupation.

      Additional information is available at the provincial level.

      Here are some key facts about user support technicians in the Halifax region:

      • Approximately 2,100 people work in this occupation.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 25%
        • Management and administrative services (NAICS 55-56): 16%
        • Finance, insurance and real estate and rental and leasing (NAICS 52-53): 11%
        • Wholesale trade (NAICS 41): 7%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 6%

    • North Shore Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the North Shore region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a moderate number of new positions.
      • A moderate number of positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Additional information is available at the provincial level.

      Here are some key facts about user support technicians in the North Shore region:

      • Approximately 130 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Educational services (NAICS 61): 41%
        • Management and administrative services (NAICS 55-56): 23%
        • Professional, scientific and technical services (NAICS 54): 14%
        • Retail Trade (NAICS 44-45): 10%
        • Ambulatory health care services (NAICS 621): 9%

    • Southern Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the Southern region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a moderate number of new positions.
      • A moderate number of positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Additional information is available at the provincial level.

      Here are some key facts about user support technicians in the Southern region:

      • Approximately 70 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 62%
        • Management and administrative services (NAICS 55-56): 21%
        • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 17%

  • New BrunswickModerate

    The employment outlook will be Moderate for user support technicians (NOC 22221) in New Brunswick for the 2025-2027 period.

    The following factors contributed to this outlook:

    • Employment growth will lead to a moderate number of new positions.
    • Not many positions will become available due to retirements.
    • There are a moderate number of unemployed workers with recent experience in this occupation.
    • User support technicians are employed by information technology units in both the private and the public sector.
    • Candidates are expected to be familiar with common computing and network equipment. 
    • Certification or training provided by software vendors may be required by some employers. 
    • Some on-the-job training is generally provided by employers.
    • Strong interpersonal skills and bilingualism will enhance job prospects.

    Here are some key facts about user support technicians in New Brunswick:

    • Approximately 2,400 people work in this occupation.
    • User support technicians mainly work in the following sectors:
      • Computer systems design services (NAICS 5415): 24%
      • Information and cultural industries (NAICS 51): 18%
      • Business support services (NAICS 5614): 12%
      • Federal government public administration (NAICS 911): 9%
      • Provincial and territorial public administration (NAICS 912): 6%
    • 78% of user support technicians work all year, while 22% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 46 weeks compared to 42 weeks for all occupations.
    • Less than 5% of user support technicians are self-employed compared to an average of 10% for all occupations.
    • The gender distribution of people in this occupation is:
      • Men: 75% compared to 52% for all occupations
      • Women: 25% compared to 48% for all occupations
    • The educational attainment of workers in this occupation is:
      • no high school diploma: less than 5% compared to 11% for all occupations
      • high school diploma or equivalent: 23% compared to 30% for all occupations
      • apprenticeship or trades certificate or diploma: less than 5% compared to 12% for all occupations
      • college certificate or diploma or university certificate below bachelor's: 45% compared to 23% for all occupations
      • bachelor's degree: 19% compared to 16% for all occupations
      • university certificate, degree or diploma above bachelor level: 7% compared to 7% for all occupations

    Regional outlooks

    • Campbellton–Miramichi Region Good

      The employment outlook will be Good for user support technicians (NOC 22221) in the Campbellton - Miramichi region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a moderate number of new positions.
      • Several positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Additional information is available at the provincial level.

      Here are some key facts about user support technicians in the Campbellton - Miramichi region:

      • Approximately 90 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 26%
        • Federal government public administration (NAICS 911): 22%
        • Educational services (NAICS 61): 15%
        • Management and Administrative Services (NAICS 55-56): 14%
        • Professional, scientific and technical services (NAICS 54): 10%

    • Edmundston–Woodstock Region Good

      The employment outlook will be Good for user support technicians (NOC 22221) in the Edmundston - Woodstock region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a moderate number of new positions.
      • Several positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Additional information is available at the provincial level.

      Here are some key facts about user support technicians in the Edmundston - Woodstock region:

      • Approximately 120 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Provincial and territorial public administration (NAICS 912): 27%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 26%
        • Transportation and warehousing (NAICS 48-49): 16%
        • Professional, scientific and technical services (NAICS 54): 15%
        • Wholesale trade (NAICS 41): 14%

    • Fredericton–Oromocto Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the Fredericton - Oromocto region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a moderate number of new positions.
      • Not many positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Additional information is available at the provincial level.

      Here are some key facts about user support technicians in the Fredericton - Oromocto region:

      • Approximately 640 people work in this occupation.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 28%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 20%
        • Educational services (NAICS 61): 18%
        • Provincial and territorial public administration (NAICS 912): 9%
        • Other services (except public administration) (NAICS 81): 6%

    • Moncton–Richibucto Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the Moncton - Richibucto region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a moderate number of new positions.
      • Not many positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Additional information is available at the provincial level.

      Here are some key facts about user support technicians in the Moncton - Richibucto region:

      • Approximately 870 people work in this occupation.
      • User support technicians mainly work in the following sectors:
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 28%
        • Management and Administrative Services (NAICS 55-56): 19%
        • Federal government public administration (NAICS 911): 16%
        • Professional, scientific and technical services (NAICS 54): 13%
        • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 6%

    • Saint John–St. Stephen Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the Saint John - St. Stephen region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a moderate number of new positions.
      • Not many positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Additional information is available at the provincial level.

      Here are some key facts about user support technicians in the Saint John - St. Stephen region:

      • Approximately 610 people work in this occupation.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 35%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 25%
        • Management and Administrative Services (NAICS 55-56): 11%
        • Provincial and territorial public administration (NAICS 912): 7%
        • Educational services (NAICS 61): 5%

  • QuebecLimited

    The employment outlook will be Limited for user support technicians (NOC 22221) in Quebec for the 2025-2027 period.

    The following factors contributed to this outlook:

    • Employment growth will lead to a few new positions.
    • Not many positions will become available due to retirements.
    • There are a moderate number of unemployed workers with recent experience in this occupation.

    Employment in this profession is primarily driven by the demand for IT services.

    Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

    After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

    However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

    Here are some key facts about user support technicians in Quebec:

    • Approximately 27,300 people work in this occupation.
    • User support technicians mainly work in the following sectors:
      • Computer systems design services (NAICS 5415): 26%
      • Information and cultural industries (NAICS 51): 15%
      • Finance, insurance, real estate and leasing (NAICS 52, 53): 9%
      • Management and administrative services (NAICS 55, 56): 5%
    • The distribution of full-time and part-time workers in this occupation is:
      • Full-time workers: 91% compared to 82% for all occupations
      • Part-time workers: 9% compared to 18% for all occupations
    • 75% of user support technicians work all year, while 25% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 46 weeks compared to 43 weeks for all occupations.
    • Less than 5% of user support technicians are self-employed compared to an average of 12% for all occupations.
    • The gender distribution of people in this occupation is:
      • Men: 77% compared to 52% for all occupations
      • Women: 23% compared to 48% for all occupations
    • The educational attainment of workers in this occupation is:
      • no high school diploma: less than 5% compared to 12% for all occupations
      • high school diploma or equivalent: 16% compared to 19% for all occupations
      • apprenticeship or trades certificate or diploma: 18% compared to 19% for all occupations
      • college certificate or diploma or university certificate below bachelor's: 40% compared to 22% for all occupations
      • bachelor's degree: 16% compared to 17% for all occupations
      • university certificate, degree or diploma above bachelor level: 7% compared to 11% for all occupations

    Regional outlooks

    • Abitibi-Témiscamingue Region Limited

      The employment outlook will be Limited for user support technicians (NOC 22221) in the Abitibi - Témiscamingue region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment is expected to remain relatively stable.
      • Not many positions will become available due to retirements.
      • There are a small number of unemployed workers with recent experience in this occupation.

      Employment in this profession is primarily driven by the demand for IT services.

      Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

      After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

      However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

      Here are some key facts about user support technicians in the Abitibi - Témiscamingue region:

      • Approximately 90 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 26%
        • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 18%
        • Wholesale trade (NAICS 41): 18%
        • Professional, scientific and technical services (NAICS 54): 17%
        • Ambulatory health care services and hospitals (NAICS 621-622): 14%

    • Bas-Saint-Laurent Region Limited

      The employment outlook will be Limited for user support technicians (NOC 22221) in the Bas-Saint-Laurent region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment is expected to remain relatively stable.
      • Not many positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Employment in this profession is primarily driven by the demand for IT services.

      Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

      After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

      However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

      Here are some key facts about user support technicians in the Bas-Saint-Laurent region:

      • Approximately 210 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 30%
        • Professional, scientific and technical services (NAICS 54): 23%
        • Educational services (NAICS 61): 15%
        • Federal government public administration (NAICS 911): 15%
        • Provincial and territorial public administration (NAICS 912): 7%

    • Capitale-Nationale Region Limited

      The employment outlook will be Limited for user support technicians (NOC 22221) in the Capitale-Nationale region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a few new positions.
      • Not many positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Employment in this profession is primarily driven by the demand for IT services.

      Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

      After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

      However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

      Here are some key facts about user support technicians in the Capitale-Nationale region:

      • Approximately 2,110 people work in this occupation.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 25%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 15%
        • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 13%
        • Provincial and territorial public administration (NAICS 912): 11%
        • Ambulatory health care services and hospitals (NAICS 621-622): 6%

    • Centre-du-Québec Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the Centre-du-Québec region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a few new positions.
      • A moderate number of positions will become available due to retirements.
      • There are a small number of unemployed workers with recent experience in this occupation.

      Employment in this profession is primarily driven by the demand for IT services.

      Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

      After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

      However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

      Here are some key facts about user support technicians in the Centre-du-Québec region:

      • Approximately 230 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Educational services (NAICS 61): 23%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 18%
        • Professional, scientific and technical services (NAICS 54): 12%
        • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 10%
        • Paper manufacturing (NAICS 322): 9%

    • Chaudière-Appalaches Region Limited

      The employment outlook will be Limited for user support technicians (NOC 22221) in the Chaudière - Appalaches region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a few new positions.
      • A moderate number of positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Employment in this profession is primarily driven by the demand for IT services.

      Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

      After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

      However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

      Here are some key facts about user support technicians in the Chaudière - Appalaches region:

      • Approximately 390 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Educational services (NAICS 61): 19%
        • Professional, scientific and technical services (NAICS 54): 16%
        • Ambulatory health care services and hospitals (NAICS 621-622): 13%
        • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 13%
        • Provincial and territorial public administration (NAICS 912): 9%

    • Côte-Nord Region Limited

      The employment outlook will be Limited for user support technicians (NOC 22221) in the Côte-Nord and Nord-du-Québec regions for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a few new positions.
      • Not many positions will become available due to retirements.
      • There are several unemployed workers with recent experience in this occupation.

      Employment in this profession is primarily driven by the demand for IT services.

      Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

      After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

      However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

      Here are some key facts about user support technicians in the Côte-Nord and Nord-du-Québec regions:

      • Approximately 40 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Utilities (NAICS 22): 74%
        • Educational services (NAICS 61): 15%
        • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 8%

    • Estrie Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the Estrie region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a few new positions.
      • Not many positions will become available due to retirements.
      • There are a small number of unemployed workers with recent experience in this occupation.

      Employment in this profession is primarily driven by the demand for IT services.

      Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

      After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

      However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

      Here are some key facts about user support technicians in the Estrie region:

      • Approximately 420 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 30%
        • Professional, scientific and technical services (NAICS 54): 23%
        • Educational services (NAICS 61): 16%

    • Gaspésie–Îles-de-la-Madeleine Region Limited

      The employment outlook will be Limited for user support technicians (NOC 22221) in the Gaspésie - Îles-de-la-Madeleine region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a few new positions.
      • A moderate number of positions will become available due to retirements.
      • There are several unemployed workers with recent experience in this occupation.

      Employment in this profession is primarily driven by the demand for IT services.

      Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

      After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

      However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

      Here are some key facts about user support technicians in the Gaspésie - Îles-de-la-Madeleine region:

      • Approximately 50 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Ambulatory health care services and hospitals (NAICS 621-622): 72%
        • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 24%

    • Lanaudière Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the Lanaudière region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a few new positions.
      • A moderate number of positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Employment in this profession is primarily driven by the demand for IT services.

      Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

      After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

      However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

      Here are some key facts about user support technicians in the Lanaudière region:

      • Approximately 700 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 28%
        • Professional, scientific and technical services (NAICS 54): 24%
        • Educational services (NAICS 61): 11%
        • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 8%
        • Retail Trade (NAICS 44-45): 6%

    • Laurentides Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the Laurentides region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a few new positions.
      • A moderate number of positions will become available due to retirements.
      • There are a small number of unemployed workers with recent experience in this occupation.

      Employment in this profession is primarily driven by the demand for IT services.

      Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

      After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

      However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

      Here are some key facts about user support technicians in the Laurentides region:

      • Approximately 2,420 people work in this occupation.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 33%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 11%
        • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 9%
        • Retail Trade (NAICS 44-45): 8%
        • Management and Administrative Services (NAICS 55-56): 5%

    • Laval Region Limited

      The employment outlook will be Limited for user support technicians (NOC 22221) in the census metropolitan area of Montréal, including the Laval region, for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a few new positions.
      • Not many positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Employment in this profession is primarily driven by the demand for IT services.

      Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

      After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

      However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

      Here are some key facts about user support technicians in the census metropolitan area of Montréal, including the Laval region,:

      • Approximately 9,010 people worked in this occupation in May 2021.

    • Mauricie Region Limited

      The employment outlook will be Limited for user support technicians (NOC 22221) in the Mauricie region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a few new positions.
      • Not many positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Employment in this profession is primarily driven by the demand for IT services.

      Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

      After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

      However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

      Here are some key facts about user support technicians in the Mauricie region:

      • Approximately 240 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 36%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 32%
        • Ambulatory health care services and hospitals (NAICS 621-622): 7%
        • Construction (NAICS 23): 7%
        • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 7%

    • Montréal Region Limited

      The employment outlook will be Limited for user support technicians (NOC 22221) in the census metropolitan area of Montréal for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a few new positions.
      • Not many positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Employment in this profession is primarily driven by the demand for IT services.

      Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

      After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

      However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

      Here are some key facts about user support technicians in the census metropolitan area of Montréal:

      • Approximately 9,010 people worked in this occupation in May 2021.

    • Montérégie Region Limited

      The employment outlook will be Limited for user support technicians (NOC 22221) in the Montérégie region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a few new positions.
      • A moderate number of positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Employment in this profession is primarily driven by the demand for IT services.

      Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

      After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

      However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

      Here are some key facts about user support technicians in the Montérégie region:

      • Approximately 4,400 people work in this occupation.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 27%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 21%
        • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 13%
        • Educational services (NAICS 61): 5%

    • Nord-du-Québec Region Limited

      The employment outlook will be Limited for user support technicians (NOC 22221) in the Côte-Nord and Nord-du-Québec regions for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a few new positions.
      • Not many positions will become available due to retirements.
      • There are several unemployed workers with recent experience in this occupation.

      Employment in this profession is primarily driven by the demand for IT services.

      Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

      After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

      However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

      Here are some key facts about user support technicians in the Côte-Nord and Nord-du-Québec regions:

      • User support technicians mainly work in the following sectors:
        • Utilities (NAICS 22): 74%
        • Educational services (NAICS 61): 15%
        • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 8%

    • Outaouais Region Limited

      The employment outlook will be Limited for user support technicians (NOC 22221) in the Outaouais region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment decline will lead to the loss of some positions.
      • A moderate number of positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Employment in this profession is primarily driven by the demand for IT services.

      Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

      After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

      However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

      Here are some key facts about user support technicians in the Outaouais region:

      • Approximately 2,050 people work in this occupation.
      • User support technicians mainly work in the following sectors:
        • Federal government public administration (NAICS 911): 51%
        • Professional, scientific and technical services (NAICS 54): 15%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 7%
        • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 5%
        • Educational services (NAICS 61): 5%

    • Saguenay–Lac-Saint-Jean Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the Saguenay - Lac-Saint-Jean region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a few new positions.
      • A moderate number of positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Employment in this profession is primarily driven by the demand for IT services.

      Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.

      After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.

      However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.

      Here are some key facts about user support technicians in the Saguenay - Lac-Saint-Jean region:

      • Approximately 300 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 35%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 16%
        • Educational services (NAICS 61): 11%
        • Retail Trade (NAICS 44-45): 8%
        • Management and Administrative Services (NAICS 55-56): 7%

  • OntarioLimited

    The employment outlook will be Limited for user support technicians (NOC 22221) in Ontario for the 2025-2027 period.

    The following factors contributed to this outlook:

    • Employment decline will lead to the loss of some positions.
    • A moderate number of positions will become available due to retirements.
    • There are a moderate number of unemployed workers with recent experience in this occupation.

    What Types of Employers Are Out There

    • All major sectors of the economy, but the leading share is in computer systems design and related services
    • Telecommunication carriers
    • Business support services, including call centres
    • Public administration, especially the federal government

    What are the Main Trends Affecting Employment

    • Digital changes occurring in many business operations
    • Prevalence of smart devices in households should lead to opportunities to provide technical support
    • Some opportunities are expected from third-party providers of help desk support, including cloud-based services
    • However, the growing use of self-service chatbots and artificial intelligence (AI) could negatively affect the number of entry-level positions

    What Skills Do I Need To Succeed

    • User support technicians provide various levels of assistance, from the basic Tier 1 help desk function, to the more advanced Tier 3 level, which may affect the skill requirements of advertised positions
    • Two voluntary skilled trades are associated with this occupation in Ontario, namely, Information Technology (IT): Contact Centre Technical Support Agent, and Hardware Technician.

    Here are some key facts about user support technicians in Ontario:

    • Approximately 51,700 people work in this occupation.
    • User support technicians mainly work in the following sectors:
      • Computer systems design services (NAICS 5415): 31%
      • Information and cultural industries (NAICS 51): 9%
      • Management and administrative services (NAICS 55, 56): 8%
      • Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 7%
      • Federal government public administration (NAICS 911): 7%
    • The distribution of full-time and part-time workers in this occupation is:
      • Full-time workers: 91% compared to 81% for all occupations
      • Part-time workers: 9% compared to 19% for all occupations
    • 75% of user support technicians work all year, while 25% work only part of the year, compared to 63% and 37% respectively among all occupations. Those who worked only part of the year did so for an average of 45 weeks compared to 43 weeks for all occupations.
    • Less than 5% of user support technicians are self-employed compared to an average of 15% for all occupations.
    • The gender distribution of people in this occupation is:
      • Men: 71% compared to 52% for all occupations
      • Women: 28% compared to 48% for all occupations
    • The educational attainment of workers in this occupation is:
      • no high school diploma: less than 5% compared to 9% for all occupations
      • high school diploma or equivalent: 19% compared to 25% for all occupations
      • apprenticeship or trades certificate or diploma: less than 5% compared to 8% for all occupations
      • college certificate or diploma or university certificate below bachelor's: 34% compared to 22% for all occupations
      • bachelor's degree: 31% compared to 24% for all occupations
      • university certificate, degree or diploma above bachelor level: 11% compared to 13% for all occupations

    Regional outlooks

    • Hamilton–Niagara Peninsula Region Limited

      The employment outlook will be Limited for user support technicians (NOC 22221) in the Hamilton - Niagara Peninsula region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment decline will lead to the loss of some positions.
      • A moderate number of positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Here are some key facts about user support technicians in the Hamilton - Niagara Peninsula region:

      • Approximately 4,200 people work in this occupation.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 31%
        • Management and Administrative Services (NAICS 55-56): 19%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 11%
        • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 7%
        • Wholesale trade (NAICS 41): 6%

    • Kingston–Pembroke Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the Kingston - Pembroke region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment decline will lead to the loss of some positions.
      • Several positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Here are some key facts about user support technicians in the Kingston - Pembroke region:

      • Approximately 460 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Federal government public administration (NAICS 911): 27%
        • Professional, scientific and technical services (NAICS 54): 26%
        • Educational services (NAICS 61): 12%
        • Management and Administrative Services (NAICS 55-56): 9%
        • Wholesale trade (NAICS 41): 9%

    • Kitchener–Waterloo–Barrie Region Limited

      The employment outlook will be Limited for user support technicians (NOC 22221) in the Kitchener - Waterloo - Barrie region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment decline will lead to the loss of some positions.
      • Not many positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Here are some key facts about user support technicians in the Kitchener - Waterloo - Barrie region:

      • Approximately 4,480 people work in this occupation.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 30%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 12%
        • Management and Administrative Services (NAICS 55-56): 11%
        • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 9%
        • Educational services (NAICS 61): 8%

    • London Region Limited

      The employment outlook will be Limited for user support technicians (NOC 22221) in the London region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment decline will lead to the loss of some positions.
      • Not many positions will become available due to retirements.
      • There are a small number of unemployed workers with recent experience in this occupation.

      Here are some key facts about user support technicians in the London region:

      • Approximately 2,300 people work in this occupation.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 31%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 12%
        • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 11%
        • Wholesale trade (NAICS 41): 8%
        • Educational services (NAICS 61): 8%

    • Muskoka–Kawarthas Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the Muskoka - Kawarthas region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment decline will lead to the loss of some positions.
      • Several positions will become available due to retirements.
      • There are a small number of unemployed workers with recent experience in this occupation.

      Here are some key facts about user support technicians in the Muskoka - Kawarthas region:

      • Approximately 520 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 27%
        • Management and Administrative Services (NAICS 55-56): 24%
        • Educational services (NAICS 61): 18%
        • Wholesale trade (NAICS 41): 6%
        • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 5%

    • Northeast Region Very limited

      The employment outlook will be Very limited for user support technicians (NOC 22221) in the Northeast region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment decline will lead to the loss of some positions.
      • Not many positions will become available due to retirements.
      • There are several unemployed workers with recent experience in this occupation.

      Here are some key facts about user support technicians in the Northeast region:

      • Approximately 370 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 23%
        • Educational services (NAICS 61): 14%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 13%
        • Provincial and territorial public administration (NAICS 912): 12%
        • Management and Administrative Services (NAICS 55-56): 11%

    • Northwest Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the Northwest region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment decline will lead to the loss of some positions.
      • Several positions will become available due to retirements.
      • There are a small number of unemployed workers with recent experience in this occupation.

      Here are some key facts about user support technicians in the Northwest region:

      • Approximately 150 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 30%
        • Educational services (NAICS 61): 23%
        • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 13%
        • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 9%
        • Ambulatory health care services and hospitals (NAICS 621-622): 8%

    • Ottawa Region Limited

      The employment outlook will be Limited for user support technicians (NOC 22221) in the Ottawa region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment decline will lead to the loss of some positions.
      • A moderate number of positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Here are some key facts about user support technicians in the Ottawa region:

      • Approximately 8,040 people work in this occupation.
      • User support technicians mainly work in the following sectors:
        • Federal government public administration (NAICS 911): 37%
        • Professional, scientific and technical services (NAICS 54): 24%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 10%

    • Stratford–Bruce Peninsula Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the Stratford - Bruce Peninsula region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment decline will lead to the loss of some positions.
      • Several positions will become available due to retirements.
      • There are a small number of unemployed workers with recent experience in this occupation.

      Here are some key facts about user support technicians in the Stratford - Bruce Peninsula region:

      • Approximately 270 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 40%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 12%
        • Retail Trade (NAICS 44-45): 8%
        • Ambulatory health care services and hospitals (NAICS 621-622): 7%
        • Management and Administrative Services (NAICS 55-56): 6%

    • Toronto Region Very limited

      The employment outlook will be Very limited for user support technicians (NOC 22221) in the Toronto region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment decline will lead to the loss of some positions.
      • Not many positions will become available due to retirements.
      • There are several unemployed workers with recent experience in this occupation.

      Here are some key facts about user support technicians in the Toronto region:

      • Approximately 27,240 people work in this occupation.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 35%
        • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 12%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 12%
        • Management and Administrative Services (NAICS 55-56): 7%
        • Wholesale trade (NAICS 41): 5%

    • Windsor-Sarnia Region Very limited

      The employment outlook will be Very limited for user support technicians (NOC 22221) in the Windsor - Sarnia region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment decline will lead to the loss of some positions.
      • A moderate number of positions will become available due to retirements.
      • There are several unemployed workers with recent experience in this occupation.

      Here are some key facts about user support technicians in the Windsor - Sarnia region:

      • Approximately 1,540 people work in this occupation.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 26%
        • Management and Administrative Services (NAICS 55-56): 25%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 12%
        • Wholesale trade (NAICS 41): 8%
        • Educational services (NAICS 61): 5%

  • ManitobaModerate

    The employment outlook will be Moderate for user support technicians (NOC 22221) in Manitoba for the 2025-2027 period.

    The following factors contributed to this outlook:

    • Employment decline will lead to the loss of a few positions.
    • A moderate number of positions will become available due to retirements.
    • There are a moderate number of unemployed workers with recent experience in this occupation.
    • High employee turnover in this occupation could lead to additional employment opportunities.
    • This occupation generally works in call centres as customer service representatives.
    • Key trends for this occupation include artificial intelligence (AI) chatbots that may ease demand for this occupation by allowing customers to self-troubleshoot common issues.
    • This occupation will continue to play an important role in providing support for complex situations.
    • Jobs are concentrated in the Winnipeg region.

    Here are some key facts about user support technicians in Manitoba:

    • Approximately 3,950 people work in this occupation.
    • User support technicians mainly work in the following sectors:
      • Computer systems design services (NAICS 5415): 20%
      • Management and administrative services (NAICS 55, 56): 13%
      • Computer, electronic and electrical product manufacturing (NAICS 334-335): 13%
      • Information and cultural industries (NAICS 51): 12%
      • Insurance Carriers and related activities (NAICS 524, 526): 5%
    • The distribution of full-time and part-time workers in this occupation is:
      • Full-time workers: 90% compared to 81% for all occupations
      • Part-time workers: 10% compared to 19% for all occupations
    • 73% of user support technicians work all year, while 27% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 45 weeks compared to 43 weeks for all occupations.
    • Less than 5% of user support technicians are self-employed compared to an average of 12% for all occupations.
    • The gender distribution of people in this occupation is:
      • Men: 70% compared to 53% for all occupations
      • Women: 30% compared to 47% for all occupations
    • The educational attainment of workers in this occupation is:
      • no high school diploma: less than 5% compared to 12% for all occupations
      • high school diploma or equivalent: 24% compared to 31% for all occupations
      • apprenticeship or trades certificate or diploma: 9% compared to 12% for all occupations
      • college certificate or diploma or university certificate below bachelor's: 32% compared to 17% for all occupations
      • bachelor's degree: 28% compared to 20% for all occupations
      • university certificate, degree or diploma above bachelor level: 7% compared to 8% for all occupations

    Regional outlooks

    • Interlake Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the Interlake region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment decline will lead to the loss of some positions.
      • Several positions will become available due to retirements.
      • There are a small number of unemployed workers with recent experience in this occupation.
      • High employee turnover in this occupation could lead to additional employment opportunities.

      Here are some key facts about user support technicians in the Interlake region:

      • Approximately 80 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Wholesale trade (NAICS 41): 20%
        • Federal government public administration (NAICS 911): 19%
        • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 18%
        • Professional, scientific and technical services (NAICS 54): 15%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 15%

    • North Region Undetermined

      An employment outlook has not been assigned to this occupation in this region due to low levels of employment.

    • Southeast Region Limited

      The employment outlook will be Limited for user support technicians (NOC 22221) in the Southeast region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment decline will lead to the loss of some positions.
      • Not many positions will become available due to retirements.
      • There are a small number of unemployed workers with recent experience in this occupation.
      • High employee turnover in this occupation could lead to additional employment opportunities.

      Here are some key facts about user support technicians in the Southeast region:

      • Approximately 110 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 65%
        • Educational services (NAICS 61): 13%
        • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 12%
        • Federal government public administration (NAICS 911): 9%

    • Winnipeg Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the Winnipeg region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment decline will lead to the loss of some positions.
      • Not many positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.
      • High employee turnover in this occupation could lead to additional employment opportunities.

      Here are some key facts about user support technicians in the Winnipeg region:

      • Approximately 3,170 people work in this occupation.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 18%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 15%
        • Management and Administrative Services (NAICS 55-56): 15%
        • Computer, electronic and electrical product manufacturing (NAICS 334-335): 14%
        • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 9%

  • SaskatchewanModerate

    The employment outlook will be Moderate for user support technicians (NOC 22221) in Saskatchewan for the 2025-2027 period.

    The following factors contributed to this outlook:

    • Employment growth will lead to a moderate number of new positions.
    • Not many positions will become available due to retirements.
    • There are a moderate number of unemployed workers with recent experience in this occupation.
    • Significant growth in the province's tech sector in the recent five years, and especially, rapidly growing innovative technology in mining, energy and agriculture will support this occupation.
    • Growing usage of cloud computing by Canadian businesses, which offers a cluster of online information technology services, is expected to impact the demand for in-house and service-provider support technicians.
    • Digital changes occurring in many business operations.
    • The growing share of households owning electronic devices may lead to opportunities to provide technical support.

    Here are some key facts about user support technicians in Saskatchewan:

    • Approximately 2,300 people work in this occupation.
    • User support technicians mainly work in the following sectors:
      • Computer systems design services (NAICS 5415): 27%
      • Information and cultural industries (NAICS 51): 13%
      • Universities (NAICS 6113): 8%
      • Wholesale trade (NAICS 41): 5%
    • The distribution of full-time and part-time workers in this occupation is:
      • Full-time workers: 91% compared to 81% for all occupations
      • Part-time workers: 9% compared to 19% for all occupations
    • 69% of user support technicians work all year, while 31% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 44 weeks compared to 43 weeks for all occupations.
    • Less than 5% of user support technicians are self-employed compared to an average of 16% for all occupations.
    • The gender distribution of people in this occupation is:
      • Men: 74% compared to 53% for all occupations
      • Women: 26% compared to 47% for all occupations
    • The educational attainment of workers in this occupation is:
      • no high school diploma: less than 5% compared to 11% for all occupations
      • high school diploma or equivalent: 23% compared to 33% for all occupations
      • apprenticeship or trades certificate or diploma: 9% compared to 15% for all occupations
      • college certificate or diploma or university certificate below bachelor's: 36% compared to 17% for all occupations
      • bachelor's degree: 23% compared to 18% for all occupations
      • university certificate, degree or diploma above bachelor level: 6% compared to 7% for all occupations

    Regional outlooks

    • Northern Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the Northern region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a few new positions.
      • A moderate number of positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Here are some key facts about user support technicians in the Northern region:

      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 30%
        • Educational services (NAICS 61): 28%
        • Retail Trade (NAICS 44-45): 24%
        • Federal government public administration (NAICS 911): 12%
        • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 5%

    • Prince Albert Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the Prince Albert region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a few new positions.
      • A moderate number of positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Here are some key facts about user support technicians in the Prince Albert region:

      • Approximately 70 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 30%
        • Educational services (NAICS 61): 28%
        • Retail Trade (NAICS 44-45): 24%
        • Federal government public administration (NAICS 911): 12%
        • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 5%

    • Regina–Moose Mountain Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the Regina - Moose Mountain region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a moderate number of new positions.
      • A moderate number of positions will become available due to retirements.
      • There are a small number of unemployed workers with recent experience in this occupation.

      Here are some key facts about user support technicians in the Regina - Moose Mountain region:

      • Approximately 1,090 people work in this occupation.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 28%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 13%
        • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 13%
        • Provincial and territorial public administration (NAICS 912): 9%
        • Educational services (NAICS 61): 9%

    • Saskatoon–Biggar Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the Saskatoon - Biggar region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a moderate number of new positions.
      • Not many positions will become available due to retirements.
      • There are a small number of unemployed workers with recent experience in this occupation.

      Here are some key facts about user support technicians in the Saskatoon - Biggar region:

      • Approximately 960 people work in this occupation.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 25%
        • Educational services (NAICS 61): 23%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 17%
        • Wholesale trade (NAICS 41): 6%

    • Swift Current–Moose Jaw Region Good

      The employment outlook will be Good for user support technicians (NOC 22221) in the Swift Current - Moose Jaw region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to several new positions.
      • A moderate number of positions will become available due to retirements.
      • There are a small number of unemployed workers with recent experience in this occupation.

      Here are some key facts about user support technicians in the Swift Current - Moose Jaw region:

      • Approximately 50 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 46%
        • Management and Administrative Services (NAICS 55-56): 32%
        • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 22%

    • Yorkton–Melville Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the Yorkton - Melville region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a few new positions.
      • Not many positions will become available due to retirements.
      • There are a small number of unemployed workers with recent experience in this occupation.

      Here are some key facts about user support technicians in the Yorkton - Melville region:

      • Approximately 40 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): more than 95%

  • AlbertaModerate

    The employment outlook will be Moderate for user support technicians (NOC 22221) in Alberta for the 2025-2027 period.

    The following factors contributed to this outlook:

    • Employment growth will lead to a few new positions.
    • Not many positions will become available due to retirements.
    • There are a moderate number of unemployed workers with recent experience in this occupation.

    Here are some key facts about user support technicians in Alberta:

    • Approximately 9,700 people work in this occupation.
    • User support technicians mainly work in the following sectors:
      • Computer systems design services (NAICS 5415): 39%
      • Information and cultural industries (NAICS 51): 6%
      • Wholesale trade (NAICS 41): 5%
    • The distribution of full-time and part-time workers in this occupation is:
      • Full-time workers: 93% compared to 80% for all occupations
      • Part-time workers: 7% compared to 20% for all occupations
    • 73% of user support technicians work all year, while 27% work only part of the year, compared to 61% and 39% respectively among all occupations. Those who worked only part of the year did so for an average of 45 weeks compared to 42 weeks for all occupations.
    • 6% of user support technicians are self-employed compared to an average of 15% for all occupations.
    • The gender distribution of people in this occupation is:
      • Men: 72% compared to 53% for all occupations
      • Women: 28% compared to 47% for all occupations
    • The educational attainment of workers in this occupation is:
      • no high school diploma: less than 5% compared to 10% for all occupations
      • high school diploma or equivalent: 20% compared to 28% for all occupations
      • apprenticeship or trades certificate or diploma: 8% compared to 13% for all occupations
      • college certificate or diploma or university certificate below bachelor's: 33% compared to 19% for all occupations
      • bachelor's degree: 28% compared to 21% for all occupations
      • university certificate, degree or diploma above bachelor level: 8% compared to 9% for all occupations

    Regional outlooks

    • Athabasca–Grande Prairie–Peace River Region Limited

      The employment outlook will be Limited for user support technicians (NOC 22221) in the Athabasca - Grande Prairie - Peace River region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment decline will lead to the loss of some positions.
      • A moderate number of positions will become available due to retirements.
      • There are several unemployed workers with recent experience in this occupation.

      Here are some key facts about user support technicians in the Athabasca - Grande Prairie - Peace River region:

      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 24%
        • Oil and gas extraction (NAICS 211, 213): 23%
        • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 21%
        • Educational services (NAICS 61): 20%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 12%

    • Banff–Jasper–Rocky Mountain House Region Limited

      The employment outlook will be Limited for user support technicians (NOC 22221) in the Banff - Jasper - Rocky Mountain House region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment decline will lead to the loss of some positions.
      • A moderate number of positions will become available due to retirements.
      • There are several unemployed workers with recent experience in this occupation.

      Here are some key facts about user support technicians in the Banff - Jasper - Rocky Mountain House region:

      • Approximately 130 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 24%
        • Oil and gas extraction (NAICS 211, 213): 23%
        • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 21%
        • Educational services (NAICS 61): 20%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 12%

    • Calgary Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the Calgary region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a few new positions.
      • Not many positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Here are some key facts about user support technicians in the Calgary region:

      • Approximately 5,310 people work in this occupation.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 43%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 9%
        • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 6%
        • Educational services (NAICS 61): 6%
        • Management and Administrative Services (NAICS 55-56): 5%

    • Camrose–Drumheller Region Limited

      The employment outlook will be Limited for user support technicians (NOC 22221) in the Camrose - Drumheller region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a few new positions.
      • Not many positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Here are some key facts about user support technicians in the Camrose - Drumheller region:

      • Approximately 90 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 38%
        • Federal government public administration (NAICS 911): 32%
        • Educational services (NAICS 61): 16%
        • Wholesale trade (NAICS 41): 14%

    • Edmonton Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the Edmonton region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a few new positions.
      • A moderate number of positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Here are some key facts about user support technicians in the Edmonton region:

      • Approximately 3,280 people work in this occupation.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 36%
        • Wholesale trade (NAICS 41): 8%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 7%
        • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 7%
        • Management and Administrative Services (NAICS 55-56): 5%

    • Lethbridge–Medicine Hat Region Limited

      The employment outlook will be Limited for user support technicians (NOC 22221) in the Lethbridge - Medicine Hat region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a few new positions.
      • Not many positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Here are some key facts about user support technicians in the Lethbridge - Medicine Hat region:

      • Approximately 150 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 35%
        • Educational services (NAICS 61): 30%
        • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 14%
        • Wholesale trade (NAICS 41): 13%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 8%

    • Red Deer Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the Red Deer region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a few new positions.
      • Several positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Here are some key facts about user support technicians in the Red Deer region:

      • Approximately 130 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 33%
        • Professional, scientific and technical services (NAICS 54): 19%
        • Provincial and territorial public administration (NAICS 912): 18%
        • Wholesale trade (NAICS 41): 12%
        • Educational services (NAICS 61): 10%

    • Wood Buffalo–Cold Lake Region Limited

      The employment outlook will be Limited for user support technicians (NOC 22221) in the Wood Buffalo - Cold Lake region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a few new positions.
      • Several positions will become available due to retirements.
      • There are several unemployed workers with recent experience in this occupation.

      Here are some key facts about user support technicians in the Wood Buffalo - Cold Lake region:

      • Approximately 140 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Oil and gas extraction (NAICS 211, 213): 24%
        • Educational services (NAICS 61): 22%
        • Professional, scientific and technical services (NAICS 54): 19%
        • Retail Trade (NAICS 44-45): 14%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 12%

  • British ColumbiaLimited

    The employment outlook will be Limited for user support technicians (NOC 22221) in British Columbia for the 2025-2027 period.

    The following factors contributed to this outlook:

    • Employment growth will lead to a few new positions.
    • A moderate number of positions will become available due to retirements.
    • There are a moderate number of unemployed workers with recent experience in this occupation.

    Banking, insurance, retail and e-commerce industries are undergoing increased technological innovation and digitalization that is expected to increase the need for skilled workers in data analysis, cybersecurity, web development and digital client services. 

    Employment opportunities may be impacted by digital transformation initiatives, including the availability of online services, artificial intelligence (for example virtual agents), and the automation of back-office processes (for example data entry). 

    Key trends for this occupation include the use of advanced software and automation which may result in more complex tasks and fewer positions in the future.

    Here are some key facts about user support technicians in British Columbia:

    • Approximately 14,000 people work in this occupation.
    • User support technicians mainly work in the following sectors:
      • Computer systems design services (NAICS 5415): 38%
      • Information and cultural industries (NAICS 51): 11%
    • The distribution of full-time and part-time workers in this occupation is:
      • Full-time workers: 91% compared to 78% for all occupations
      • Part-time workers: 9% compared to 22% for all occupations
    • 79% of user support technicians work all year, while 21% work only part of the year, compared to 61% and 39% respectively among all occupations. Those who worked only part of the year did so for an average of 47 weeks compared to 42 weeks for all occupations.
    • 5% of user support technicians are self-employed compared to an average of 17% for all occupations.
    • The gender distribution of people in this occupation is:
      • Men: 75% compared to 52% for all occupations
      • Women: 25% compared to 48% for all occupations
    • The educational attainment of workers in this occupation is:
      • no high school diploma: less than 5% compared to 8% for all occupations
      • high school diploma or equivalent: 21% compared to 28% for all occupations
      • apprenticeship or trades certificate or diploma: 8% compared to 13% for all occupations
      • college certificate or diploma or university certificate below bachelor's: 31% compared to 17% for all occupations
      • bachelor's degree: 30% compared to 22% for all occupations
      • university certificate, degree or diploma above bachelor level: 8% compared to 12% for all occupations

    Regional outlooks

    • Cariboo Region Limited

      The employment outlook will be Limited for user support technicians (NOC 22221) in the Cariboo region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a moderate number of new positions.
      • Not many positions will become available due to retirements.
      • There are a small number of unemployed workers with recent experience in this occupation.

      Here are some key facts about user support technicians in the Cariboo region:

      • Approximately 100 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Ambulatory health care services and hospitals (NAICS 621-622): 30%
        • Professional, scientific and technical services (NAICS 54): 22%
        • Educational services (NAICS 61): 20%
        • Provincial and territorial public administration (NAICS 912): 14%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 14%

    • Kootenay Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the Kootenay region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a moderate number of new positions.
      • A moderate number of positions will become available due to retirements.
      • There are a small number of unemployed workers with recent experience in this occupation.

      Here are some key facts about user support technicians in the Kootenay region:

      • Approximately 100 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 59%
        • Educational services (NAICS 61): 19%
        • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 13%
        • Federal government public administration (NAICS 911): 8%

    • Lower Mainland–Southwest Region Limited

      The employment outlook will be Limited for user support technicians (NOC 22221) in the Lower Mainland - Southwest region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a few new positions.
      • Not many positions will become available due to retirements.
      • There are a moderate number of unemployed workers with recent experience in this occupation.

      Here are some key facts about user support technicians in the Lower Mainland - Southwest region:

      • Approximately 9,880 people work in this occupation.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 38%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 13%
        • Educational services (NAICS 61): 7%
        • Retail Trade (NAICS 44-45): 6%
        • Wholesale trade (NAICS 41): 6%

    • Nechako Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the Nechako region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to several new positions.
      • A moderate number of positions will become available due to retirements.
      • There are a small number of unemployed workers with recent experience in this occupation.

      Here are some key facts about user support technicians in the Nechako region:

      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 65%
        • Educational services (NAICS 61): 35%

    • North Coast Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the North Coast region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to several new positions.
      • A moderate number of positions will become available due to retirements.
      • There are a small number of unemployed workers with recent experience in this occupation.

      Here are some key facts about user support technicians in the North Coast region:

      • Approximately 70 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 65%
        • Educational services (NAICS 61): 35%

    • Thompson–Okanagan Region Limited

      The employment outlook will be Limited for user support technicians (NOC 22221) in the Thompson - Okanagan region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a few new positions.
      • A moderate number of positions will become available due to retirements.
      • There are a small number of unemployed workers with recent experience in this occupation.

      Here are some key facts about user support technicians in the Thompson - Okanagan region:

      • Approximately 520 people worked in this occupation in May 2021.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 33%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 21%
        • Educational services (NAICS 61): 13%
        • Retail Trade (NAICS 44-45): 7%

    • Vancouver Island and Coast Region Moderate

      The employment outlook will be Moderate for user support technicians (NOC 22221) in the Vancouver Island and Coast region for the 2025-2027 period.

      The following factors contributed to this outlook:

      • Employment growth will lead to a few new positions.
      • Several positions will become available due to retirements.
      • There are a small number of unemployed workers with recent experience in this occupation.

      Here are some key facts about user support technicians in the Vancouver Island and Coast region:

      • Approximately 2,430 people work in this occupation.
      • User support technicians mainly work in the following sectors:
        • Professional, scientific and technical services (NAICS 54): 31%
        • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 21%
        • Educational services (NAICS 61): 11%
        • Provincial and territorial public administration (NAICS 912): 10%
        • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 5%

  • Yukon TerritoryUndetermined

    An employment outlook has not been assigned to this occupation in this region due to low levels of employment.

  • Northwest TerritoriesUndetermined

    An employment outlook has not been assigned to this occupation in this region due to low levels of employment.

  • NunavutUndetermined

    An employment outlook has not been assigned to this occupation in this region due to low levels of employment.

Related links

Canadian Occupational Projection System (COPS) - Employment and Social Development Canada (ESDC)

Labour Market Information Survey
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