Job outlooks for User support technicians

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These outlooks were updated on December 11, 2024.

Occupation

user support technician (22221)

Location

All regions across Canada

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Newfoundland and LabradorModerate

The employment outlook will be moderate for User support technicians (NOC 22221) in Newfoundland and Labrador for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment is expected to remain relatively stable.
  • A moderate number of positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

A large number of user support technicians work as customer service representatives in call centres providing technical computer-related information for incoming inquiries. Cloud computing, which offers a cluster of on-line information technology services, is expected to impact the demand for in-house support technicians. The increasing use of remote desktop connections and virtual desktops that make computers easily accessible may also lead to offices moving in-house IT workers/departments into centralized service hubs. There continues to be some demand for well-rounded user support technicians with both technical and non-technical skills, including strong communication and client-service skills. Given the rapid changes in technology, it is important for those in this occupation to continue to develop and update their skill set.

Here are some key facts about User support technicians in Newfoundland and Labrador:

  • Approximately 1,150 people work in this occupation.
  • User support technicians mainly work in the following sectors:
    • Computer systems design services (NAICS 5415): 23%
    • Federal government public administration (NAICS 911): 13%
    • Hospitals (NAICS 622): 11%
    • Universities (NAICS 6113): 9%
    • Provincial and territorial public administration (NAICS 912): 6%
  • The distribution of full-time and part-time workers in this occupation is:
    • Full-time workers: 88% compared to 83% for all occupations
    • Part-time workers: 12% compared to 17% for all occupations
  • 79% of user support technicians work all year, while 21% work only part of the year, compared to 56% and 43% respectively among all occupations. Those who worked only part of the year did so for an average of 47 weeks compared to 40 weeks for all occupations.
  • Less than 5% of user support technicians are self-employed compared to an average of 8% for all occupations.
  • The gender distribution of people in this occupation is:
    • Men: 78% compared to 51% for all occupations
    • Women: 22% compared to 49% for all occupations
  • The educational attainment of workers in this occupation is:
    • no high school diploma: less than 5% compared to 11% for all occupations
    • high school diploma or equivalent: 8% compared to 27% for all occupations
    • apprenticeship or trades certificate or diploma: less than 5% compared to 17% for all occupations
    • college certificate or diploma or university certificate below bachelor's: 56% compared to 23% for all occupations
    • bachelor's degree: 28% compared to 14% for all occupations
    • university certificate, degree or diploma above bachelor level: less than 5% compared to 7% for all occupations

Regional outlooks

Avalon Peninsula Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the Avalon Peninsula region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment is expected to remain relatively stable.
  • Not many positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Additional information is available at the provincial level.

Here are some key facts about User support technicians in the Avalon Peninsula region:

  • Approximately 880 people work in this occupation.
  • User support technicians mainly work in the following sectors:
    • Federal government public administration (NAICS 911): 23%
    • Professional, scientific and technical services (NAICS 54): 22%
    • Educational services (NAICS 61): 14%
    • Provincial and territorial public administration (NAICS 912): 9%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 7%

Notre Dame-Central-Bonavista Bay Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the South Coast - Burin Peninsula and Notre Dame - Central Bonavista Bay regions for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment is expected to remain relatively stable.
  • A moderate number of positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Additional information is available at the provincial level.

Here are some key facts about User support technicians in the South Coast - Burin Peninsula and Notre Dame - Central Bonavista Bay regions:

  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 73%
    • Federal government public administration (NAICS 911): 27%

South Coast–Burin Peninsula Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the South Coast - Burin Peninsula and Notre Dame - Central Bonavista Bay regions for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment is expected to remain relatively stable.
  • A moderate number of positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Additional information is available at the provincial level.

Here are some key facts about User support technicians in the South Coast - Burin Peninsula and Notre Dame - Central Bonavista Bay regions:

  • Approximately 50 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 73%
    • Federal government public administration (NAICS 911): 27%

West Coast–Northern Peninsula–Labrador Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the West Coast - Northern Peninsula - Labrador region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment is expected to remain relatively stable.
  • A moderate number of positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Additional information is available at the provincial level.

Here are some key facts about User support technicians in the West Coast - Northern Peninsula - Labrador region:

  • Approximately 70 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Hospitals (NAICS 622): 34%
    • Educational services (NAICS 61): 31%
    • Management and Administrative Services (NAICS 55-56): 21%
    • Retail Trade (NAICS 44-45): 14%

Prince Edward IslandModerate

The employment outlook will be moderate for User support technicians (NOC 22221) in Prince Edward Island for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • A moderate number of positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.
  • High employee turnover in this occupation could lead to additional employment opportunities.

User support technicians are employed mainly in computer systems services, business support services and public administration. A large number work as customer service representatives in call centres providing technical computer-related information for incoming inquiries. This is one of the largest IT-related occupations on P.E.I. Although most employment opportunities are full-time, year-round, some positions, such as those in call centres, may depend upon contract agreements between call centres and IT-related companies.


Cloud computing, which offers a cluster of on-line information technology services, is expected to impact the demand for in-house support technicians. The increasing use of remote desktop connections and virtual desktops that make computers easily accessible may also lead to offices moving in-house IT workers/departments into centralized service hubs. There continues to be some demand for well-rounded user support technicians with both technical and non-technical skills, including strong communication and client-service skills. Given the rapid changes in technology, it is important for those in this occupation to continue to develop and update their skill set.

Here are some key facts about User support technicians in Prince Edward Island:

  • Approximately 600 people work in this occupation.
  • User support technicians mainly work in the following sectors:
    • Computer systems design services (NAICS 5415): 34%
    • Federal government public administration (NAICS 911): 23%
    • Management and administrative services (NAICS 55, 56): 15%
    • Provincial and territorial public administration (NAICS 912): 12%
    • Information and cultural industries (NAICS 51): 6%
  • 81% of user support technicians work all year, while 19% work only part of the year, compared to 59% and 41% respectively among all occupations. Those who worked only part of the year did so for an average of 48 weeks compared to 41 weeks for all occupations.
  • Less than 5% of user support technicians are self-employed compared to an average of 13% for all occupations.
  • The gender distribution of people in this occupation is:
    • Men: 69% compared to 51% for all occupations
    • Women: 31% compared to 49% for all occupations
  • The educational attainment of workers in this occupation is:
    • no high school diploma: less than 5% compared to 11% for all occupations
    • high school diploma or equivalent: 21% compared to 28% for all occupations
    • apprenticeship or trades certificate or diploma: less than 5% compared to 11% for all occupations
    • college certificate or diploma or university certificate below bachelor's: 49% compared to 25% for all occupations
    • bachelor's degree: 17% compared to 17% for all occupations
    • university certificate, degree or diploma above bachelor level: 8% compared to 8% for all occupations

Nova ScotiaModerate

The employment outlook will be moderate for User support technicians (NOC 22221) in Nova Scotia for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Not many positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

There has been a high volume of job ads for this occupation in recent years.  The Halifax area in particular has an active information technology sector where support to clients is required, but opportunities are scattered around the province. There has also been a large increase in remote hiring, so jobseekers may benefit from including remote opportunities in their job search. A large portion of user support technicians work in call centres and with IT firms, but many are also employed in education, government, manufacturing, and telecommunications. Those with some experience in the Information Technology field will have better success finding work.

Here are some key facts about User support technicians in Nova Scotia:

  • Approximately 2,950 people work in this occupation.
  • User support technicians mainly work in the following sectors:
    • Computer systems design services (NAICS 5415): 28%
    • Business support services (NAICS 5614): 18%
  • The distribution of full-time and part-time workers in this occupation is:
    • Full-time workers: 92% compared to 82% for all occupations
    • Part-time workers: 8% compared to 18% for all occupations
  • 76% of user support technicians work all year, while 24% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 46 weeks compared to 42 weeks for all occupations.
  • Less than 5% of user support technicians are self-employed compared to an average of 11% for all occupations.
  • The gender distribution of people in this occupation is:
    • Men: 71% compared to 51% for all occupations
    • Women: 28% compared to 49% for all occupations
  • The educational attainment of workers in this occupation is:
    • no high school diploma: less than 5% compared to 10% for all occupations
    • high school diploma or equivalent: 20% compared to 27% for all occupations
    • apprenticeship or trades certificate or diploma: 6% compared to 12% for all occupations
    • college certificate or diploma or university certificate below bachelor's: 40% compared to 22% for all occupations
    • bachelor's degree: 23% compared to 20% for all occupations
    • university certificate, degree or diploma above bachelor level: 10% compared to 10% for all occupations

Regional outlooks

Annapolis Valley Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the Annapolis Valley region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • A moderate number of positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.

Additional information is available at the provincial level.

Here are some key facts about User support technicians in the Annapolis Valley region:

  • Approximately 120 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 24%
    • Federal government public administration (NAICS 911): 22%
    • Management and administrative services (NAICS 55-56): 21%
    • Construction (NAICS 23): 12%
    • Wholesale trade (NAICS 41): 11%

Cape Breton Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the Cape Breton region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • A moderate number of positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.

Additional information is available at the provincial level.

Here are some key facts about User support technicians in the Cape Breton region:

  • Approximately 80 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Management and administrative services (NAICS 55-56): 69%
    • Educational services (NAICS 61): 31%

Halifax Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the Halifax region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Not many positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Additional information is available at the provincial level.

Here are some key facts about User support technicians in the Halifax region:

  • Approximately 2,350 people work in this occupation.
  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 31%
    • Management and administrative services (NAICS 55-56): 19%
    • Finance, insurance and real estate and rental and leasing (NAICS 52-53): 10%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 6%
    • Retail Trade (NAICS 44-45): 5%

North Shore Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the North Shore region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • A moderate number of positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.

Additional information is available at the provincial level.

Here are some key facts about User support technicians in the North Shore region:

  • Approximately 130 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Educational services (NAICS 61): 35%
    • Management and administrative services (NAICS 55-56): 24%
    • Professional, scientific and technical services (NAICS 54): 14%
    • Ambulatory health care services (NAICS 621): 13%
    • Retail Trade (NAICS 44-45): 7%

Southern Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the Southern region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • A moderate number of positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.

Additional information is available at the provincial level.

Here are some key facts about User support technicians in the Southern region:

  • Approximately 70 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 54%
    • Management and administrative services (NAICS 55-56): 34%
    • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 11%

New BrunswickModerate

The employment outlook will be moderate for User support technicians (NOC 22221) in New Brunswick for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • A moderate number of positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.
  • User support technicians are employed by information technology units in both the private and the public sector.
  • Candidates are expected to be familiar with common computing and network equipment.
  • Certification or training provided by software vendors may be required by some employers.
  • Some on-the-job training is generally provided by employers.
  • Strong interpersonal skills and bilingualism will enhance job prospects.

Here are some key facts about User support technicians in New Brunswick:

  • Approximately 2,350 people work in this occupation.
  • User support technicians mainly work in the following sectors:
    • Computer systems design services (NAICS 5415): 23%
    • Business support services (NAICS 5614): 16%
    • Information and cultural industries (NAICS 51): 16%
    • Federal government public administration (NAICS 911): 7%
    • Provincial and territorial public administration (NAICS 912): 7%
  • 78% of user support technicians work all year, while 22% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 46 weeks compared to 42 weeks for all occupations.
  • Less than 5% of user support technicians are self-employed compared to an average of 10% for all occupations.
  • The gender distribution of people in this occupation is:
    • Men: 75% compared to 52% for all occupations
    • Women: 25% compared to 48% for all occupations
  • The educational attainment of workers in this occupation is:
    • no high school diploma: less than 5% compared to 11% for all occupations
    • high school diploma or equivalent: 23% compared to 30% for all occupations
    • apprenticeship or trades certificate or diploma: less than 5% compared to 12% for all occupations
    • college certificate or diploma or university certificate below bachelor's: 45% compared to 23% for all occupations
    • bachelor's degree: 19% compared to 16% for all occupations
    • university certificate, degree or diploma above bachelor level: 7% compared to 7% for all occupations

Regional outlooks

Campbellton–Miramichi Region Good

The employment outlook will be good for User support technicians (NOC 22221) in the Campbellton - Miramichi region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Several positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.
  • User support technicians are employed by information technology units in both the private and the public sector.
  • Candidates are expected to be familiar with common computing and network equipment.
  • Certification or training provided by software vendors may be required by some employers.
  • Some on-the-job training is generally provided by employers.
  • Strong interpersonal skills and bilingualism will enhance job prospects.

Here are some key facts about User support technicians in the Campbellton - Miramichi region:

  • Approximately 90 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 28%
    • Management and Administrative Services (NAICS 55-56): 17%
    • Professional, scientific and technical services (NAICS 54): 15%
    • Educational services (NAICS 61): 13%
    • Provincial and territorial public administration (NAICS 912): 12%

Edmundston–Woodstock Region Good

The employment outlook will be good for User support technicians (NOC 22221) in the Edmundston - Woodstock region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Several positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.
  • User support technicians are employed by information technology units in both the private and the public sector.
  • Candidates are expected to be familiar with common computing and network equipment.
  • Certification or training provided by software vendors may be required by some employers.
  • Some on-the-job training is generally provided by employers.
  • Strong interpersonal skills and bilingualism will enhance job prospects.

Here are some key facts about User support technicians in the Edmundston - Woodstock region:

  • Approximately 120 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Provincial and territorial public administration (NAICS 912): 25%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 22%
    • Wholesale trade (NAICS 41): 19%
    • Transportation and warehousing (NAICS 48-49): 16%
    • Professional, scientific and technical services (NAICS 54): 14%

Fredericton–Oromocto Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the Fredericton - Oromocto region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Not many positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.
  • User support technicians are employed by information technology units in both the private and the public sector.
  • Candidates are expected to be familiar with common computing and network equipment.
  • Certification or training provided by software vendors may be required by some employers.
  • Some on-the-job training is generally provided by employers.
  • Strong interpersonal skills and bilingualism will enhance job prospects.

Here are some key facts about User support technicians in the Fredericton - Oromocto region:

  • Approximately 710 people work in this occupation.
  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 27%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 20%
    • Educational services (NAICS 61): 17%
    • Provincial and territorial public administration (NAICS 912): 11%
    • Other services (except public administration) (NAICS 81): 5%

Moncton–Richibucto Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the Moncton - Richibucto region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Not many positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.
  • User support technicians are employed by information technology units in both the private and the public sector.
  • Candidates are expected to be familiar with common computing and network equipment.
  • Certification or training provided by software vendors may be required by some employers.
  • Some on-the-job training is generally provided by employers.
  • Strong interpersonal skills and bilingualism will enhance job prospects.

Here are some key facts about User support technicians in the Moncton - Richibucto region:

  • Approximately 740 people work in this occupation.
  • User support technicians mainly work in the following sectors:
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 27%
    • Management and Administrative Services (NAICS 55-56): 21%
    • Federal government public administration (NAICS 911): 16%
    • Professional, scientific and technical services (NAICS 54): 11%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 7%

Saint John–St. Stephen Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the Saint John - St. Stephen region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Not many positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.
  • User support technicians are employed by information technology units in both the private and the public sector.
  • Candidates are expected to be familiar with common computing and network equipment.
  • Certification or training provided by software vendors may be required by some employers.
  • Some on-the-job training is generally provided by employers.
  • Strong interpersonal skills and bilingualism will enhance job prospects.

Here are some key facts about User support technicians in the Saint John - St. Stephen region:

  • Approximately 570 people work in this occupation.
  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 39%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 22%
    • Management and Administrative Services (NAICS 55-56): 12%
    • Accommodation services (NAICS 721): 7%
    • Educational services (NAICS 61): 5%

QuebecModerate

The employment outlook will be moderate for User support technicians (NOC 22221) in Quebec for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Not many positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Employment in this occupation is primarily driven by the demand for IT services. The majority of workers focus on system design and related services, while a portion are employed in the information, finance and insurance industries, as well as various other sectors, due to the widespread use of IT equipment in diverse professional environments.

The evolution of digital technologies, the increasing complexity of networks, and the proliferation of applications are transforming work methods, providing a significant advantage to these technicians workers.

Additionally, the geographical dispersion of work teams, as more and more organizations adopt hybrid work models, is expected to continue benefiting this professional group. Workers also require frequent support to perform their tasks efficiently.

However, the development of artificial intelligence could negatively affect the prospects of this occupation by automating many simple tasks and enabling the use of chatbots, thus reducing the need for human intervention. This will require a shift in skills towards this emerging new technology.

Here are some key facts about User support technicians in Quebec:

  • Approximately 17,650 people work in this occupation.
  • User support technicians mainly work in the following sectors:
    • Computer systems design services (NAICS 5415): 23%
    • Information and cultural industries (NAICS 51): 15%
    • Finance, insurance, real estate and leasing (NAICS 52, 53): 10%
    • Management and administrative services (NAICS 55, 56): 5%
    • Federal government public administration (NAICS 911): 5%
  • The distribution of full-time and part-time workers in this occupation is:
    • Full-time workers: 91% compared to 82% for all occupations
    • Part-time workers: 9% compared to 18% for all occupations
  • 75% of user support technicians work all year, while 25% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 46 weeks compared to 43 weeks for all occupations.
  • Less than 5% of user support technicians are self-employed compared to an average of 12% for all occupations.
  • The gender distribution of people in this occupation is:
    • Men: 77% compared to 52% for all occupations
    • Women: 23% compared to 48% for all occupations
  • The educational attainment of workers in this occupation is:
    • no high school diploma: less than 5% compared to 12% for all occupations
    • high school diploma or equivalent: 16% compared to 19% for all occupations
    • apprenticeship or trades certificate or diploma: 18% compared to 19% for all occupations
    • college certificate or diploma or university certificate below bachelor's: 40% compared to 22% for all occupations
    • bachelor's degree: 16% compared to 17% for all occupations
    • university certificate, degree or diploma above bachelor level: 7% compared to 11% for all occupations

Regional outlooks

Abitibi-Témiscamingue Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the Abitibi - Témiscamingue region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • Not many positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Employment in this occupation is primarily driven by the demand for IT services. The majority of workers focus on system design and related services, while a portion are employed in the information, finance and insurance industries, as well as various other sectors, due to the widespread use of IT equipment in diverse professional environments.

The evolution of digital technologies, the increasing complexity of networks, and the proliferation of applications are transforming work methods, providing a significant advantage to these technicians workers.

Additionally, the geographical dispersion of work teams, as more and more organizations adopt hybrid work models, is expected to continue benefiting this professional group. Workers also require frequent support to perform their tasks efficiently.

However, the development of artificial intelligence could negatively affect the prospects of this occupation by automating many simple tasks and enabling the use of chatbots, thus reducing the need for human intervention. This will require a shift in skills towards this emerging new technology.

Here are some key facts about User support technicians in the Abitibi - Témiscamingue region:

  • Approximately 90 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 44%
    • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 15%
    • Ambulatory health care services and hospitals (NAICS 621-622): 14%
    • Professional, scientific and technical services (NAICS 54): 11%
    • Educational services (NAICS 61): 9%

Bas-Saint-Laurent Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the Bas-Saint-Laurent region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • Not many positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Employment in this occupation is primarily driven by the demand for IT services. The majority of workers focus on system design and related services, while a portion are employed in the information, finance and insurance industries, as well as various other sectors, due to the widespread use of IT equipment in diverse professional environments.

The evolution of digital technologies, the increasing complexity of networks, and the proliferation of applications are transforming work methods, providing a significant advantage to these technicians workers.

Additionally, the geographical dispersion of work teams, as more and more organizations adopt hybrid work models, is expected to continue benefiting this professional group. Workers also require frequent support to perform their tasks efficiently.

However, the development of artificial intelligence could negatively affect the prospects of this occupation by automating many simple tasks and enabling the use of chatbots, thus reducing the need for human intervention. This will require a shift in skills towards this emerging new technology.

Here are some key facts about User support technicians in the Bas-Saint-Laurent region:

  • Approximately 210 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 28%
    • Educational services (NAICS 61): 19%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 19%
    • Federal government public administration (NAICS 911): 19%
    • Provincial and territorial public administration (NAICS 912): 6%

Capitale-Nationale Region Good

The employment outlook will be good for User support technicians (NOC 22221) in the Capitale-Nationale region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • A moderate number of positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Employment in this occupation is primarily driven by the demand for IT services. The majority of workers focus on system design and related services, while a portion are employed in the information, finance and insurance industries, as well as various other sectors, due to the widespread use of IT equipment in diverse professional environments.

The evolution of digital technologies, the increasing complexity of networks, and the proliferation of applications are transforming work methods, providing a significant advantage to these technicians workers.

Additionally, the geographical dispersion of work teams, as more and more organizations adopt hybrid work models, is expected to continue benefiting this professional group. Workers also require frequent support to perform their tasks efficiently.

However, the development of artificial intelligence could negatively affect the prospects of this occupation by automating many simple tasks and enabling the use of chatbots, thus reducing the need for human intervention. This will require a shift in skills towards this emerging new technology.

Here are some key facts about User support technicians in the Capitale-Nationale region:

  • Approximately 1,790 people work in this occupation.
  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 25%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 15%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 15%
    • Provincial and territorial public administration (NAICS 912): 11%
    • Ambulatory health care services and hospitals (NAICS 621-622): 6%

Centre-du-Québec Region Good

The employment outlook will be good for User support technicians (NOC 22221) in the Centre-du-Québec region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • A moderate number of positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Employment in this occupation is primarily driven by the demand for IT services. The majority of workers focus on system design and related services, while a portion are employed in the information, finance and insurance industries, as well as various other sectors, due to the widespread use of IT equipment in diverse professional environments.

The evolution of digital technologies, the increasing complexity of networks, and the proliferation of applications are transforming work methods, providing a significant advantage to these technicians workers.

Additionally, the geographical dispersion of work teams, as more and more organizations adopt hybrid work models, is expected to continue benefiting this professional group. Workers also require frequent support to perform their tasks efficiently.

However, the development of artificial intelligence could negatively affect the prospects of this occupation by automating many simple tasks and enabling the use of chatbots, thus reducing the need for human intervention. This will require a shift in skills towards this emerging new technology.

Here are some key facts about User support technicians in the Centre-du-Québec region:

  • Approximately 230 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 27%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 18%
    • Educational services (NAICS 61): 13%
    • Wholesale trade (NAICS 41): 10%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 9%

Chaudière-Appalaches Region Good

The employment outlook will be good for User support technicians (NOC 22221) in the Chaudière - Appalaches region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • A moderate number of positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Employment in this occupation is primarily driven by the demand for IT services. The majority of workers focus on system design and related services, while a portion are employed in the information, finance and insurance industries, as well as various other sectors, due to the widespread use of IT equipment in diverse professional environments.

The evolution of digital technologies, the increasing complexity of networks, and the proliferation of applications are transforming work methods, providing a significant advantage to these technicians workers.

Additionally, the geographical dispersion of work teams, as more and more organizations adopt hybrid work models, is expected to continue benefiting this professional group. Workers also require frequent support to perform their tasks efficiently.

However, the development of artificial intelligence could negatively affect the prospects of this occupation by automating many simple tasks and enabling the use of chatbots, thus reducing the need for human intervention. This will require a shift in skills towards this emerging new technology.

Here are some key facts about User support technicians in the Chaudière - Appalaches region:

  • Approximately 390 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 18%
    • Educational services (NAICS 61): 17%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 15%
    • Professional, scientific and technical services (NAICS 54): 14%
    • Ambulatory health care services and hospitals (NAICS 621-622): 14%

Côte-Nord Region Undetermined

An employment outlook has not been assigned to this occupation in this region due to low levels of employment.

Estrie Region Good

The employment outlook will be good for User support technicians (NOC 22221) in the Estrie region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • Not many positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Employment in this occupation is primarily driven by the demand for IT services. The majority of workers focus on system design and related services, while a portion are employed in the information, finance and insurance industries, as well as various other sectors, due to the widespread use of IT equipment in diverse professional environments.

The evolution of digital technologies, the increasing complexity of networks, and the proliferation of applications are transforming work methods, providing a significant advantage to these technicians workers.

Additionally, the geographical dispersion of work teams, as more and more organizations adopt hybrid work models, is expected to continue benefiting this professional group. Workers also require frequent support to perform their tasks efficiently.

However, the development of artificial intelligence could negatively affect the prospects of this occupation by automating many simple tasks and enabling the use of chatbots, thus reducing the need for human intervention. This will require a shift in skills towards this emerging new technology.

Here are some key facts about User support technicians in the Estrie region:

  • Approximately 420 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 34%
    • Professional, scientific and technical services (NAICS 54): 20%
    • Educational services (NAICS 61): 15%

Gaspésie–Îles-de-la-Madeleine Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the Gaspésie - Îles-de-la-Madeleine region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • A moderate number of positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Employment in this occupation is primarily driven by the demand for IT services. The majority of workers focus on system design and related services, while a portion are employed in the information, finance and insurance industries, as well as various other sectors, due to the widespread use of IT equipment in diverse professional environments.

The evolution of digital technologies, the increasing complexity of networks, and the proliferation of applications are transforming work methods, providing a significant advantage to these technicians workers.

Additionally, the geographical dispersion of work teams, as more and more organizations adopt hybrid work models, is expected to continue benefiting this professional group. Workers also require frequent support to perform their tasks efficiently.

However, the development of artificial intelligence could negatively affect the prospects of this occupation by automating many simple tasks and enabling the use of chatbots, thus reducing the need for human intervention. This will require a shift in skills towards this emerging new technology.

Here are some key facts about User support technicians in the Gaspésie - Îles-de-la-Madeleine region:

  • Approximately 50 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Ambulatory health care services and hospitals (NAICS 621-622): 51%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 47%

Lanaudière Region Good

The employment outlook will be good for User support technicians (NOC 22221) in the Lanaudière region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • A moderate number of positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Employment in this occupation is primarily driven by the demand for IT services. The majority of workers focus on system design and related services, while a portion are employed in the information, finance and insurance industries, as well as various other sectors, due to the widespread use of IT equipment in diverse professional environments.

The evolution of digital technologies, the increasing complexity of networks, and the proliferation of applications are transforming work methods, providing a significant advantage to these technicians workers.

Additionally, the geographical dispersion of work teams, as more and more organizations adopt hybrid work models, is expected to continue benefiting this professional group. Workers also require frequent support to perform their tasks efficiently.

However, the development of artificial intelligence could negatively affect the prospects of this occupation by automating many simple tasks and enabling the use of chatbots, thus reducing the need for human intervention. This will require a shift in skills towards this emerging new technology.

Here are some key facts about User support technicians in the Lanaudière region:

  • Approximately 700 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 32%
    • Professional, scientific and technical services (NAICS 54): 16%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 10%
    • Educational services (NAICS 61): 9%
    • Retail Trade (NAICS 44-45): 6%

Laurentides Region Good

The employment outlook will be good for User support technicians (NOC 22221) in the Laurentides region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • A moderate number of positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Employment in this occupation is primarily driven by the demand for IT services. The majority of workers focus on system design and related services, while a portion are employed in the information, finance and insurance industries, as well as various other sectors, due to the widespread use of IT equipment in diverse professional environments.

The evolution of digital technologies, the increasing complexity of networks, and the proliferation of applications are transforming work methods, providing a significant advantage to these technicians workers.

Additionally, the geographical dispersion of work teams, as more and more organizations adopt hybrid work models, is expected to continue benefiting this professional group. Workers also require frequent support to perform their tasks efficiently.

However, the development of artificial intelligence could negatively affect the prospects of this occupation by automating many simple tasks and enabling the use of chatbots, thus reducing the need for human intervention. This will require a shift in skills towards this emerging new technology.

Here are some key facts about User support technicians in the Laurentides region:

  • Approximately 790 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 38%
    • Retail Trade (NAICS 44-45): 10%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 8%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 8%
    • Wholesale trade (NAICS 41): 6%

Laval Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the census metropolitan area of Montréal, including the Laval region, for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Not many positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Employment in this occupation is primarily driven by the demand for IT services. The majority of workers focus on system design and related services, while a portion are employed in the information, finance and insurance industries, as well as various other sectors, due to the widespread use of IT equipment in diverse professional environments.

The evolution of digital technologies, the increasing complexity of networks, and the proliferation of applications are transforming work methods, providing a significant advantage to these technicians workers.

Additionally, the geographical dispersion of work teams, as more and more organizations adopt hybrid work models, is expected to continue benefiting this professional group. Workers also require frequent support to perform their tasks efficiently.

However, the development of artificial intelligence could negatively affect the prospects of this occupation by automating many simple tasks and enabling the use of chatbots, thus reducing the need for human intervention. This will require a shift in skills towards this emerging new technology.

Here are some key facts about User support technicians in the census metropolitan area of Montréal, including the Laval region:

  • Approximately 9,010 people worked in this occupation in May 2021.

Mauricie Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the Mauricie region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • Not many positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Employment in this occupation is primarily driven by the demand for IT services. The majority of workers focus on system design and related services, while a portion are employed in the information, finance and insurance industries, as well as various other sectors, due to the widespread use of IT equipment in diverse professional environments.

The evolution of digital technologies, the increasing complexity of networks, and the proliferation of applications are transforming work methods, providing a significant advantage to these technicians workers.

Additionally, the geographical dispersion of work teams, as more and more organizations adopt hybrid work models, is expected to continue benefiting this professional group. Workers also require frequent support to perform their tasks efficiently.

However, the development of artificial intelligence could negatively affect the prospects of this occupation by automating many simple tasks and enabling the use of chatbots, thus reducing the need for human intervention. This will require a shift in skills towards this emerging new technology.

Here are some key facts about User support technicians in the Mauricie region:

  • Approximately 240 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 35%
    • Professional, scientific and technical services (NAICS 54): 32%
    • Ambulatory health care services and hospitals (NAICS 621-622): 9%
    • Construction (NAICS 23): 8%
    • Federal government public administration (NAICS 911): 5%

Montréal Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the census metropolitan area of Montréal for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Not many positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Employment in this occupation is primarily driven by the demand for IT services. The majority of workers focus on system design and related services, while a portion are employed in the information, finance and insurance industries, as well as various other sectors, due to the widespread use of IT equipment in diverse professional environments.

The evolution of digital technologies, the increasing complexity of networks, and the proliferation of applications are transforming work methods, providing a significant advantage to these technicians workers.

Additionally, the geographical dispersion of work teams, as more and more organizations adopt hybrid work models, is expected to continue benefiting this professional group. Workers also require frequent support to perform their tasks efficiently.

However, the development of artificial intelligence could negatively affect the prospects of this occupation by automating many simple tasks and enabling the use of chatbots, thus reducing the need for human intervention. This will require a shift in skills towards this emerging new technology.

Here are some key facts about User support technicians in the census metropolitan area of Montréal:

  • Approximately 9,010 people worked in this occupation in May 2021.

Montérégie Region Good

The employment outlook will be good for User support technicians (NOC 22221) in the Montérégie region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • A moderate number of positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Employment in this occupation is primarily driven by the demand for IT services. The majority of workers focus on system design and related services, while a portion are employed in the information, finance and insurance industries, as well as various other sectors, due to the widespread use of IT equipment in diverse professional environments.

The evolution of digital technologies, the increasing complexity of networks, and the proliferation of applications are transforming work methods, providing a significant advantage to these technicians workers.

Additionally, the geographical dispersion of work teams, as more and more organizations adopt hybrid work models, is expected to continue benefiting this professional group. Workers also require frequent support to perform their tasks efficiently.

However, the development of artificial intelligence could negatively affect the prospects of this occupation by automating many simple tasks and enabling the use of chatbots, thus reducing the need for human intervention. This will require a shift in skills towards this emerging new technology.

Here are some key facts about User support technicians in the Montérégie region:

  • Approximately 3,160 people work in this occupation.
  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 26%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 18%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 13%
    • Educational services (NAICS 61): 8%
    • Wholesale trade (NAICS 41): 5%

Nord-du-Québec Region Undetermined

An employment outlook has not been assigned to this occupation in this region due to low levels of employment.

Outaouais Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the Outaouais region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • A moderate number of positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Employment in this occupation is primarily driven by the demand for IT services. The majority of workers focus on system design and related services, while a portion are employed in the information, finance and insurance industries, as well as various other sectors, due to the widespread use of IT equipment in diverse professional environments.

The evolution of digital technologies, the increasing complexity of networks, and the proliferation of applications are transforming work methods, providing a significant advantage to these technicians workers.

Additionally, the geographical dispersion of work teams, as more and more organizations adopt hybrid work models, is expected to continue benefiting this professional group. Workers also require frequent support to perform their tasks efficiently.

However, the development of artificial intelligence could negatively affect the prospects of this occupation by automating many simple tasks and enabling the use of chatbots, thus reducing the need for human intervention. This will require a shift in skills towards this emerging new technology.

Here are some key facts about User support technicians in the Outaouais region:

  • Approximately 1,010 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Federal government public administration (NAICS 911): 53%
    • Professional, scientific and technical services (NAICS 54): 14%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 8%
    • Educational services (NAICS 61): 5%

Saguenay–Lac-Saint-Jean Region Good

The employment outlook will be good for User support technicians (NOC 22221) in the Saguenay - Lac-Saint-Jean region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • A moderate number of positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Employment in this occupation is primarily driven by the demand for IT services. The majority of workers focus on system design and related services, while a portion are employed in the information, finance and insurance industries, as well as various other sectors, due to the widespread use of IT equipment in diverse professional environments.

The evolution of digital technologies, the increasing complexity of networks, and the proliferation of applications are transforming work methods, providing a significant advantage to these technicians workers.

Additionally, the geographical dispersion of work teams, as more and more organizations adopt hybrid work models, is expected to continue benefiting this professional group. Workers also require frequent support to perform their tasks efficiently.

However, the development of artificial intelligence could negatively affect the prospects of this occupation by automating many simple tasks and enabling the use of chatbots, thus reducing the need for human intervention. This will require a shift in skills towards this emerging new technology.

Here are some key facts about User support technicians in the Saguenay - Lac-Saint-Jean region:

  • Approximately 300 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 38%
    • Educational services (NAICS 61): 13%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 12%
    • Federal government public administration (NAICS 911): 10%
    • Retail Trade (NAICS 44-45): 8%

OntarioModerate

The employment outlook will be moderate for User support technicians (NOC 22221) in Ontario for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Not many positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.

What Types of Employers Are Out There?

  • All major sectors of the economy, but the leading share is in computer systems design and related services
  • Telecommunication carriers
  • Business support services, including call centres
  • Public administration, especially the federal government

 

What are the Main Trends Affecting Employment?

  • Digital changes occurring in many business operations
  • Prevalence of smart devices in households should lead to opportunities to provide technical support
  • Some opportunities are expected from third-party providers of help desk support, including cloud-based services
  • However, the growing use of self-service chatbots and artificial intelligence (AI) could negatively affect the number of entry-level positions

 

What Skills Do I Need To Succeed?

  • User support technicians provide various levels of assistance, from the basic Tier 1 help desk function, to the more advanced Tier 3 level, which may affect the skill requirements of advertised positions
  • Two voluntary skilled trades are associated with this occupation in Ontario, namely, Information Technology (IT): Contact Centre Technical Support Agent, and Hardware Technician.

Here are some key facts about User support technicians in Ontario:

  • Approximately 50,000 people work in this occupation.
  • User support technicians mainly work in the following sectors:
    • Computer systems design services (NAICS 5415): 28%
    • Information and cultural industries (NAICS 51): 10%
    • Management and administrative services (NAICS 55, 56): 9%
    • Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 7%
    • Federal government public administration (NAICS 911): 7%
  • The distribution of full-time and part-time workers in this occupation is:
    • Full-time workers: 91% compared to 81% for all occupations
    • Part-time workers: 9% compared to 19% for all occupations
  • 75% of user support technicians work all year, while 25% work only part of the year, compared to 63% and 37% respectively among all occupations. Those who worked only part of the year did so for an average of 45 weeks compared to 43 weeks for all occupations.
  • Less than 5% of user support technicians are self-employed compared to an average of 15% for all occupations.
  • The gender distribution of people in this occupation is:
    • Men: 71% compared to 52% for all occupations
    • Women: 28% compared to 48% for all occupations
  • The educational attainment of workers in this occupation is:
    • no high school diploma: less than 5% compared to 9% for all occupations
    • high school diploma or equivalent: 19% compared to 25% for all occupations
    • apprenticeship or trades certificate or diploma: less than 5% compared to 8% for all occupations
    • college certificate or diploma or university certificate below bachelor's: 34% compared to 22% for all occupations
    • bachelor's degree: 31% compared to 24% for all occupations
    • university certificate, degree or diploma above bachelor level: 11% compared to 13% for all occupations

Regional outlooks

Hamilton–Niagara Peninsula Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the Hamilton - Niagara Peninsula region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Not many positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the Hamilton - Niagara Peninsula region:

  • Approximately 4,360 people work in this occupation.
  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 32%
    • Management and Administrative Services (NAICS 55-56): 19%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 11%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 7%
    • Wholesale trade (NAICS 41): 6%

Kingston–Pembroke Region Good

The employment outlook will be good for User support technicians (NOC 22221) in the Kingston - Pembroke region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Several positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the Kingston - Pembroke region:

  • Approximately 460 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 23%
    • Federal government public administration (NAICS 911): 23%
    • Educational services (NAICS 61): 15%
    • Wholesale trade (NAICS 41): 10%
    • Management and Administrative Services (NAICS 55-56): 9%

Kitchener–Waterloo–Barrie Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the Kitchener - Waterloo - Barrie region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Not many positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the Kitchener - Waterloo - Barrie region:

  • Approximately 4,950 people work in this occupation.
  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 32%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 12%
    • Management and Administrative Services (NAICS 55-56): 9%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 9%
    • Educational services (NAICS 61): 9%

London Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the London region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Not many positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the London region:

  • Approximately 2,190 people work in this occupation.
  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 28%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 12%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 11%
    • Wholesale trade (NAICS 41): 8%
    • Educational services (NAICS 61): 8%

Muskoka–Kawarthas Region Good

The employment outlook will be good for User support technicians (NOC 22221) in the Muskoka - Kawarthas region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Several positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the Muskoka - Kawarthas region:

  • Approximately 520 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Management and Administrative Services (NAICS 55-56): 37%
    • Professional, scientific and technical services (NAICS 54): 23%
    • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 6%
    • Educational services (NAICS 61): 6%

Northeast Region Limited

The employment outlook will be limited for User support technicians (NOC 22221) in the Northeast region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Not many positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the Northeast region:

  • Approximately 370 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 22%
    • Professional, scientific and technical services (NAICS 54): 19%
    • Educational services (NAICS 61): 12%
    • Provincial and territorial public administration (NAICS 912): 10%
    • Management and Administrative Services (NAICS 55-56): 9%

Northwest Region Good

The employment outlook will be good for User support technicians (NOC 22221) in the Northwest region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Several positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the Northwest region:

  • Approximately 150 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 32%
    • Educational services (NAICS 61): 19%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 12%
    • Ambulatory health care services and hospitals (NAICS 621-622): 10%
    • Management and Administrative Services (NAICS 55-56): 10%

Ottawa Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the Ottawa region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • A moderate number of positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the Ottawa region:

  • Approximately 6,940 people work in this occupation.
  • User support technicians mainly work in the following sectors:
    • Federal government public administration (NAICS 911): 36%
    • Professional, scientific and technical services (NAICS 54): 25%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 10%
    • Management and Administrative Services (NAICS 55-56): 5%

Stratford–Bruce Peninsula Region Very good

The employment outlook will be very good for User support technicians (NOC 22221) in the Stratford - Bruce Peninsula region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Several positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the Stratford - Bruce Peninsula region:

  • Approximately 270 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 47%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 11%
    • Retail Trade (NAICS 44-45): 8%
    • Machinery manufacturing (NAICS 333): 7%
    • Wholesale trade (NAICS 41): 5%

Toronto Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the Toronto region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Not many positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the Toronto region:

  • Approximately 27,590 people work in this occupation.
  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 33%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 13%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 13%
    • Management and Administrative Services (NAICS 55-56): 7%
    • Wholesale trade (NAICS 41): 5%

Windsor-Sarnia Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the Windsor - Sarnia region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • A moderate number of positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the Windsor - Sarnia region:

  • Approximately 890 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Management and Administrative Services (NAICS 55-56): 28%
    • Professional, scientific and technical services (NAICS 54): 21%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 14%
    • Educational services (NAICS 61): 7%
    • Wholesale trade (NAICS 41): 6%

ManitobaGood

The employment outlook will be good for User support technicians (NOC 22221) in Manitoba for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • Not many positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.
  • Technological advances occurring in many business operations and investments in new software and related products and systems, including in the agriculture, finance and insurance, and health care sectors offer employment opportunities for this occupation.
  • Telework, the underlying support for using remote equipment, the increasing complexity of networks and the growing number of computer applications and communications software are driving the need for this workforce.


Here are some key facts about User support technicians in Manitoba:

  • Approximately 3,400 people work in this occupation.
  • User support technicians mainly work in the following sectors:
    • Management and administrative services (NAICS 55, 56): 17%
    • Computer systems design services (NAICS 5415): 16%
    • Information and cultural industries (NAICS 51): 13%
    • Computer, electronic and electrical product manufacturing (NAICS 334-335): 12%
  • The distribution of full-time and part-time workers in this occupation is:
    • Full-time workers: 90% compared to 81% for all occupations
    • Part-time workers: 10% compared to 19% for all occupations
  • 73% of user support technicians work all year, while 27% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 45 weeks compared to 43 weeks for all occupations.
  • Less than 5% of user support technicians are self-employed compared to an average of 12% for all occupations.
  • The gender distribution of people in this occupation is:
    • Men: 70% compared to 53% for all occupations
    • Women: 30% compared to 47% for all occupations
  • The educational attainment of workers in this occupation is:
    • no high school diploma: less than 5% compared to 12% for all occupations
    • high school diploma or equivalent: 24% compared to 31% for all occupations
    • apprenticeship or trades certificate or diploma: 9% compared to 12% for all occupations
    • college certificate or diploma or university certificate below bachelor's: 32% compared to 17% for all occupations
    • bachelor's degree: 28% compared to 20% for all occupations
    • university certificate, degree or diploma above bachelor level: 7% compared to 8% for all occupations

Regional outlooks

Interlake Region Very good

The employment outlook will be very good for User support technicians (NOC 22221) in the Interlake region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • Several positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the Interlake region:

  • Approximately 80 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Federal government public administration (NAICS 911): 21%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 18%
    • Professional, scientific and technical services (NAICS 54): 17%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 17%
    • Wholesale trade (NAICS 41): 16%

North Central Region Undetermined

An employment outlook has not been assigned to this occupation in this region due to low levels of employment.

North Region Undetermined

An employment outlook has not been assigned to this occupation in this region due to low levels of employment.

Parklands Region Undetermined

An employment outlook has not been assigned to this occupation in this region due to low levels of employment.

South Central Region Undetermined

An employment outlook has not been assigned to this occupation in this region due to low levels of employment.

Southeast Region Good

The employment outlook will be good for User support technicians (NOC 22221) in the Southeast region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • Not many positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the Southeast region:

  • Approximately 110 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 50%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 25%
    • Federal government public administration (NAICS 911): 13%
    • Educational services (NAICS 61): 12%

Southwest Region Undetermined

An employment outlook has not been assigned to this occupation in this region due to low levels of employment.

Winnipeg Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the Winnipeg region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • Not many positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the Winnipeg region:

  • Approximately 2,890 people work in this occupation.
  • User support technicians mainly work in the following sectors:
    • Management and Administrative Services (NAICS 55-56): 19%
    • Professional, scientific and technical services (NAICS 54): 17%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 16%
    • Computer, electronic and electrical product manufacturing (NAICS 334-335): 11%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 8%

SaskatchewanGood

The employment outlook will be good for User support technicians (NOC 22221) in Saskatchewan for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • Not many positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.
  • Significant growth in the province's tec sector in the recent five years, and especially, rapidly growing innovative technology in mining, energy and agriculture will support this occupation.
  • Growing usage of cloud computing by Canadian businesses, which offers a cluster of online information technology services, is expected to impact the demand for in-house and service-provider support technicians.
  • Digital changes occurring in many business operations.
  • Remote work arrangements and the increasing use of remote desktop connections and virtual desktops that make computers easily accessible will sustain demand for in-house support technicians. 
  • The growing share of households owning electronic devices may lead to opportunities to provide technical support.
  • Increased use of 5G mobile, block chain infrastructure and virtual/augmented reality.


Here are some key facts about User support technicians in Saskatchewan:

  • Approximately 2,100 people work in this occupation.
  • User support technicians mainly work in the following sectors:
    • Computer systems design services (NAICS 5415): 24%
    • Information and cultural industries (NAICS 51): 11%
    • Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 7%
    • Universities (NAICS 6113): 7%
    • Wholesale trade (NAICS 41): 5%
  • The distribution of full-time and part-time workers in this occupation is:
    • Full-time workers: 91% compared to 81% for all occupations
    • Part-time workers: 9% compared to 19% for all occupations
  • 69% of user support technicians work all year, while 31% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 44 weeks compared to 43 weeks for all occupations.
  • Less than 5% of user support technicians are self-employed compared to an average of 16% for all occupations.
  • The gender distribution of people in this occupation is:
    • Men: 74% compared to 53% for all occupations
    • Women: 26% compared to 47% for all occupations
  • The educational attainment of workers in this occupation is:
    • no high school diploma: less than 5% compared to 11% for all occupations
    • high school diploma or equivalent: 23% compared to 33% for all occupations
    • apprenticeship or trades certificate or diploma: 9% compared to 15% for all occupations
    • college certificate or diploma or university certificate below bachelor's: 36% compared to 17% for all occupations
    • bachelor's degree: 23% compared to 18% for all occupations
    • university certificate, degree or diploma above bachelor level: 6% compared to 7% for all occupations

Regional outlooks

Northern Region Good

The employment outlook will be good for User support technicians (NOC 22221) in the Northern region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • A moderate number of positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the Northern region:

  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 28%
    • Educational services (NAICS 61): 25%
    • Retail Trade (NAICS 44-45): 25%
    • Federal government public administration (NAICS 911): 17%

Prince Albert Region Good

The employment outlook will be good for User support technicians (NOC 22221) in the Prince Albert region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • A moderate number of positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the Prince Albert region:

  • Approximately 70 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 28%
    • Educational services (NAICS 61): 25%
    • Retail Trade (NAICS 44-45): 25%
    • Federal government public administration (NAICS 911): 17%

Regina–Moose Mountain Region Good

The employment outlook will be good for User support technicians (NOC 22221) in the Regina - Moose Mountain region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • A moderate number of positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the Regina - Moose Mountain region:

  • Approximately 980 people work in this occupation.
  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 22%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 17%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 16%
    • Provincial and territorial public administration (NAICS 912): 9%
    • Utilities (NAICS 22): 8%

Saskatoon–Biggar Region Good

The employment outlook will be good for User support technicians (NOC 22221) in the Saskatoon - Biggar region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • Not many positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the Saskatoon - Biggar region:

  • Approximately 860 people work in this occupation.
  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 24%
    • Educational services (NAICS 61): 23%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 12%
    • Ambulatory health care services and hospitals (NAICS 621-622): 7%
    • Wholesale trade (NAICS 41): 6%

Swift Current–Moose Jaw Region Very good

The employment outlook will be very good for User support technicians (NOC 22221) in the Swift Current - Moose Jaw region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • A moderate number of positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the Swift Current - Moose Jaw region:

  • Approximately 50 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 65%
    • Management and Administrative Services (NAICS 55-56): 21%
    • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 14%

Yorkton–Melville Region Undetermined

An employment outlook has not been assigned to this occupation in this region due to low levels of employment.

AlbertaModerate

The employment outlook will be moderate for User support technicians (NOC 22221) in Alberta for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Not many positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in Alberta:

  • Approximately 7,950 people work in this occupation.
  • User support technicians mainly work in the following sectors:
    • Computer systems design services (NAICS 5415): 33%
    • Information and cultural industries (NAICS 51): 8%
    • Wholesale trade (NAICS 41): 6%
  • The distribution of full-time and part-time workers in this occupation is:
    • Full-time workers: 93% compared to 80% for all occupations
    • Part-time workers: 7% compared to 20% for all occupations
  • 73% of user support technicians work all year, while 27% work only part of the year, compared to 61% and 39% respectively among all occupations. Those who worked only part of the year did so for an average of 45 weeks compared to 42 weeks for all occupations.
  • 6% of user support technicians are self-employed compared to an average of 15% for all occupations.
  • The gender distribution of people in this occupation is:
    • Men: 72% compared to 53% for all occupations
    • Women: 28% compared to 47% for all occupations
  • The educational attainment of workers in this occupation is:
    • no high school diploma: less than 5% compared to 10% for all occupations
    • high school diploma or equivalent: 20% compared to 28% for all occupations
    • apprenticeship or trades certificate or diploma: 8% compared to 13% for all occupations
    • college certificate or diploma or university certificate below bachelor's: 33% compared to 19% for all occupations
    • bachelor's degree: 28% compared to 21% for all occupations
    • university certificate, degree or diploma above bachelor level: 8% compared to 9% for all occupations

Regional outlooks

Athabasca–Grande Prairie–Peace River Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the Athabasca - Grande Prairie - Peace River region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a few new positions.
  • Not many positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the Athabasca - Grande Prairie - Peace River region:

  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 28%
    • Educational services (NAICS 61): 22%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 19%
    • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 17%
    • Oil and gas extraction (NAICS 211, 213): 13%

Banff–Jasper–Rocky Mountain House Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the Banff - Jasper - Rocky Mountain House region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a few new positions.
  • Not many positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the Banff - Jasper - Rocky Mountain House region:

  • Approximately 130 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 28%
    • Educational services (NAICS 61): 22%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 19%
    • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 17%
    • Oil and gas extraction (NAICS 211, 213): 13%

Calgary Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the Calgary region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Not many positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the Calgary region:

  • Approximately 4,190 people work in this occupation.
  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 38%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 12%
    • Educational services (NAICS 61): 8%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 6%

Camrose–Drumheller Region Limited

The employment outlook will be limited for User support technicians (NOC 22221) in the Camrose - Drumheller region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a few new positions.
  • Not many positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the Camrose - Drumheller region:

  • Approximately 90 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 41%
    • Federal government public administration (NAICS 911): 24%
    • Wholesale trade (NAICS 41): 20%
    • Educational services (NAICS 61): 15%

Edmonton Region Limited

The employment outlook will be limited for User support technicians (NOC 22221) in the Edmonton region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a few new positions.
  • Not many positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the Edmonton region:

  • Approximately 2,920 people work in this occupation.
  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 37%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 8%
    • Wholesale trade (NAICS 41): 8%
    • Ambulatory health care services and hospitals (NAICS 621-622): 7%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 6%

Lethbridge–Medicine Hat Region Limited

The employment outlook will be limited for User support technicians (NOC 22221) in the Lethbridge - Medicine Hat region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a few new positions.
  • Not many positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the Lethbridge - Medicine Hat region:

  • Approximately 150 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 39%
    • Educational services (NAICS 61): 20%
    • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 18%
    • Wholesale trade (NAICS 41): 12%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 10%

Red Deer Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the Red Deer region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a few new positions.
  • Several positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the Red Deer region:

  • Approximately 130 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 36%
    • Professional, scientific and technical services (NAICS 54): 24%
    • Educational services (NAICS 61): 12%
    • Ambulatory health care services and hospitals (NAICS 621-622): 11%
    • Provincial and territorial public administration (NAICS 912): 9%

Wood Buffalo–Cold Lake Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the Wood Buffalo - Cold Lake region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Several positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the Wood Buffalo - Cold Lake region:

  • Approximately 140 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Oil and gas extraction (NAICS 211, 213): 26%
    • Educational services (NAICS 61): 21%
    • Retail Trade (NAICS 44-45): 15%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 15%
    • Professional, scientific and technical services (NAICS 54): 14%

British ColumbiaModerate

The employment outlook will be moderate for User support technicians (NOC 22221) in British Columbia for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • A moderate number of positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Increasing awareness of the importance of efficient data systems and management makes this occupation in demand across a number of sectors. 


Demand is centered in the Lower Mainland-Southwest region as many companies have headquarter offices in Metro Vancouver.

Here are some key facts about User support technicians in British Columbia:

  • Approximately 14,900 people work in this occupation.
  • User support technicians mainly work in the following sectors:
    • Computer systems design services (NAICS 5415): 36%
    • Information and cultural industries (NAICS 51): 14%
    • Universities (NAICS 6113): 5%
  • The distribution of full-time and part-time workers in this occupation is:
    • Full-time workers: 91% compared to 78% for all occupations
    • Part-time workers: 9% compared to 22% for all occupations
  • 79% of user support technicians work all year, while 21% work only part of the year, compared to 61% and 39% respectively among all occupations. Those who worked only part of the year did so for an average of 47 weeks compared to 42 weeks for all occupations.
  • 5% of user support technicians are self-employed compared to an average of 17% for all occupations.
  • The gender distribution of people in this occupation is:
    • Men: 75% compared to 52% for all occupations
    • Women: 25% compared to 48% for all occupations
  • The educational attainment of workers in this occupation is:
    • no high school diploma: less than 5% compared to 8% for all occupations
    • high school diploma or equivalent: 21% compared to 28% for all occupations
    • apprenticeship or trades certificate or diploma: 8% compared to 13% for all occupations
    • college certificate or diploma or university certificate below bachelor's: 31% compared to 17% for all occupations
    • bachelor's degree: 30% compared to 22% for all occupations
    • university certificate, degree or diploma above bachelor level: 8% compared to 12% for all occupations

Regional outlooks

Cariboo Region Limited

The employment outlook will be limited for User support technicians (NOC 22221) in the Cariboo region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a few new positions.
  • Not many positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the Cariboo region:

  • Approximately 100 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 31%
    • Provincial and territorial public administration (NAICS 912): 21%
    • Ambulatory health care services and hospitals (NAICS 621-622): 21%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 16%
    • Educational services (NAICS 61): 11%

Kootenay Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the Kootenay region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the Kootenay region:

  • Approximately 100 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Federal government public administration (NAICS 911): 45%
    • Professional, scientific and technical services (NAICS 54): 42%
    • Educational services (NAICS 61): 7%
    • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 6%

Lower Mainland–Southwest Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the Lower Mainland - Southwest region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Not many positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the Lower Mainland - Southwest region:

  • Approximately 10,370 people work in this occupation.
  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 37%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 14%
    • Educational services (NAICS 61): 7%
    • Retail Trade (NAICS 44-45): 6%
    • Wholesale trade (NAICS 41): 5%

Nechako Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the Nechako region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a few new positions.
  • A moderate number of positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the Nechako region:

  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 79%
    • Educational services (NAICS 61): 21%

North Coast Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the North Coast region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a few new positions.
  • A moderate number of positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the North Coast region:

  • Approximately 70 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 79%
    • Educational services (NAICS 61): 21%

Northeast Region Undetermined

An employment outlook has not been assigned to this occupation in this region due to low levels of employment.

Thompson–Okanagan Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the Thompson - Okanagan region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a few new positions.
  • A moderate number of positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the Thompson - Okanagan region:

  • Approximately 520 people worked in this occupation in May 2021.
  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 28%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 25%
    • Educational services (NAICS 61): 11%
    • Retail Trade (NAICS 44-45): 9%

Vancouver Island and Coast Region Moderate

The employment outlook will be moderate for User support technicians (NOC 22221) in the Vancouver Island and Coast region for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a few new positions.
  • Several positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in the Vancouver Island and Coast region:

  • Approximately 2,830 people work in this occupation.
  • User support technicians mainly work in the following sectors:
    • Professional, scientific and technical services (NAICS 54): 30%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 23%
    • Educational services (NAICS 61): 13%
    • Provincial and territorial public administration (NAICS 912): 10%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 6%

Yukon TerritoryUndetermined

An employment outlook has not been assigned to this occupation in this region due to low levels of employment.

Northwest TerritoriesUndetermined

An employment outlook has not been assigned to this occupation in this region due to low levels of employment.

NunavutUndetermined

An employment outlook has not been assigned to this occupation in this region due to low levels of employment.

Labour Market Information Survey
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