Job outlooks for User support technicians
National Occupational Classification update
We have updated this page to reflect the transition to the 2021 version of the National Occupational Classification (NOC). This means that the occupation "user support technician" was moved from the group User support technicians (NOC 2282) to the group User support technicians (NOC 22221).
Discover the employment prospects for your dream job across Canada, or compare different occupations.
Occupation
user support technician (22221)
Location
All regions across Canada
Note that these outlooks are based on the 2016 version of the NOC. Learn more about our methodology.
Legend
Newfoundland and Labrador
The employment outlook will be moderate for User support technicians (NOC 2282) in Newfoundland and Labrador for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- Not many positions will become available due to retirements.
- There are a small number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in Newfoundland and Labrador:
- Approximately 1,100 people work in this occupation.
- User support technicians mainly work in the following sectors:
- Computer systems design services (NAICS 5415): 21%
- Federal government public administration (NAICS 911): 14%
- Universities (NAICS 6113): 12%
- Information and cultural industries (NAICS 51): 9%
- Utilities (NAICS 22): 8%
- 79% of user support technicians work all year, while 21% work only part of the year, compared to 56% and 44% respectively among all occupations. Those who worked only part of the year did so for an average of 26 weeks compared to 26 weeks for all occupations.
- The gender distribution of people in this occupation is:
- Men: 67% compared to 52% for all occupations
- Women: 33% compared to 48% for all occupations
- The educational attainment of workers in this occupation is:
- no high school diploma: less than 5% compared to 14% for all occupations
- high school diploma or equivalent: 8% compared to 25% for all occupations
- apprenticeship or trades certificate or diploma: less than 5% compared to 13% for all occupations
- college certificate or diploma or university certificate below bachelor's: 68% compared to 30% for all occupations
- bachelor's degree: 14% compared to 12% for all occupations
- university certificate, degree or diploma above bachelor level: 6% compared to 6% for all occupations
Regional outlooks
The employment outlook will be moderate for User support technicians (NOC 2282) in the Avalon Peninsula region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- Not many positions will become available due to retirements.
- There are a small number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the Avalon Peninsula region:
- Approximately 910 people work in this occupation.
- User support technicians mainly work in the following sectors:
- Professional, scientific and technical services (NAICS 54): 18%
- Federal government public administration (NAICS 911): 17%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 13%
- Educational services (NAICS 61): 12%
- Retail Trade (NAICS 44-45): 8%
The employment outlook will be good for User support technicians (NOC 2282) in the South Coast - Burin Peninsula and Notre Dame - Central Bonavista Bay regions for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- A moderate number of positions will become available due to retirements.
- There are a small number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the South Coast - Burin Peninsula and Notre Dame - Central Bonavista Bay regions:
- Approximately 30 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Educational services (NAICS 61): 63%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 37%
The employment outlook will be good for User support technicians (NOC 2282) in the South Coast - Burin Peninsula and Notre Dame - Central Bonavista Bay regions for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- A moderate number of positions will become available due to retirements.
- There are a small number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the South Coast - Burin Peninsula and Notre Dame - Central Bonavista Bay regions:
- Less than 150 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Educational services (NAICS 61): 63%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 37%
The employment outlook will be good for User support technicians (NOC 2282) in the West Coast - Northern Peninsula - Labrador region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- A moderate number of positions will become available due to retirements.
- There are a small number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the West Coast - Northern Peninsula - Labrador region:
- Approximately 20 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Hospitals (NAICS 622): 55%
- Provincial and territorial public administration (NAICS 912): 32%
- Utilities (NAICS 22): 13%
Prince Edward Island
The employment outlook will be good for User support technicians (NOC 2282) in Prince Edward Island for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
- High employee turnover in this occupation could lead to additional employment opportunities.
User support technicians are employed mainly in computer systems services, business support services and public administration. A large number work as customer service representatives in call centres providing technical computer-related information for incoming inquiries. This is the largest IT-related occupation on P.E.I. Although most employment opportunities are full-time, year-round, some positions, such as those in call centres, may depend upon contract agreements between call centres and IT-related companies.
Cloud computing, which offers a cluster of on-line information technology services, is expected to impact the demand for in-house support technicians. The increasing use of remote desktop connections and virtual desktops that make computers easily accessible may also lead to offices moving in-house IT workers/departments into centralized service hubs.
There continues to be some demand for well-rounded user support technicians with both technical and non-technical skills, including strong communication and client-service skills. Given the rapid changes in technology, it is important for those in this occupation to continue to develop and update their skill set.
Here are some key facts about User support technicians in Prince Edward Island:
- Approximately 550 people work in this occupation.
- User support technicians mainly work in the following sectors:
- Management and administrative services (NAICS 55, 56): 27%
- Computer systems design services (NAICS 5415): 22%
- Community colleges and C.E.G.E.P.s (NAICS 6112): 12%
- Provincial and territorial public administration (NAICS 912): 11%
- Other professional, scientific and technical services (NAICS 5414, 5416-5419): 6%
- The distribution of full-time and part-time workers in this occupation is:
- Full-time workers: 94% compared to 83% for all occupations
- Part-time workers: 6% compared to 17% for all occupations
- 60% of user support technicians work all year, while 40% work only part of the year, compared to 57% and 42% respectively among all occupations. Those who worked only part of the year did so for an average of 28 weeks compared to 27 weeks for all occupations.
- less than 5% of user support technicians are self-employed compared to an average of 11% for all occupations.
- The gender distribution of people in this occupation is:
- Men: 76% compared to 51% for all occupations
- Women: 24% compared to 49% for all occupations
- The educational attainment of workers in this occupation is:
- no high school diploma: n/a
- high school diploma or equivalent: 24% compared to 28% for all occupations
- apprenticeship or trades certificate or diploma: n/a
- college certificate or diploma or university certificate below bachelor's: 56% compared to 28% for all occupations
- bachelor's degree: 17% compared to 15% for all occupations
- university certificate, degree or diploma above bachelor level: less than 5% compared to 7% for all occupations
Nova Scotia
The employment outlook will be good for User support technicians (NOC 2282) in Nova Scotia for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- Not many positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
There has been a high volume of job ads for this occupation in recent years. The shift to remote work during the pandemic has further increased demand for this occupation. The Halifax area in particular, has an active information technology sector where support to clients is required, but opportunities are scattered around the province. There has also been a large increase in remote hiring, so jobseekers may benefit from including remote opportunities in their job search. A large portion of user support technicians work in call centres and with IT firms, but many are also employed in education, government, manufacturing, and telecommunications. Those with some experience in the Information Technology field will have better success finding work.
Here are some key facts about User support technicians in Nova Scotia:
- Approximately 2,800 people work in this occupation.
- User support technicians mainly work in the following sectors:
- Business support services (NAICS 5614): 23%
- Computer systems design services (NAICS 5415): 19%
- Other retail stores (NAICS 44-45, except 445): 8%
- Information and cultural industries (NAICS 51): 7%
- The distribution of full-time and part-time workers in this occupation is:
- Full-time workers: 92% compared to 80% for all occupations
- Part-time workers: 8% compared to 20% for all occupations
- 73% of user support technicians work all year, while 27% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 27 weeks compared to 30 weeks for all occupations.
- less than 5% of user support technicians are self-employed compared to an average of 9% for all occupations.
- The gender distribution of people in this occupation is:
- Men: 70% compared to 51% for all occupations
- Women: 30% compared to 49% for all occupations
- The educational attainment of workers in this occupation is:
- no high school diploma: less than 5% compared to 12% for all occupations
- high school diploma or equivalent: 23% compared to 26% for all occupations
- apprenticeship or trades certificate or diploma: less than 5% compared to 10% for all occupations
- college certificate or diploma or university certificate below bachelor's: 45% compared to 27% for all occupations
- bachelor's degree: 20% compared to 17% for all occupations
- university certificate, degree or diploma above bachelor level: 6% compared to 8% for all occupations
Regional outlooks
The employment outlook will be good for User support technicians (NOC 2282) in the Annapolis Valley region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Additional information is available at the provincial level.
Here are some key facts about User support technicians in the Annapolis Valley region:
- Approximately 130 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Management and administrative services (NAICS 55-56): 31%
- Professional, scientific and technical services (NAICS 54): 22%
- Hospitals (NAICS 622): 12%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 11%
- Retail Trade (NAICS 44-45): 9%
The employment outlook will be good for User support technicians (NOC 2282) in the Cape Breton region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Additional information is available at the provincial level.
Here are some key facts about User support technicians in the Cape Breton region:
- Approximately 120 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Management and administrative services (NAICS 55-56): 67%
- Professional, scientific and technical services (NAICS 54): 22%
- Educational services (NAICS 61): 8%
The employment outlook will be good for User support technicians (NOC 2282) in the Halifax region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- Not many positions will become available due to retirements.
- There are a small number of unemployed workers with recent experience in this occupation.
Additional information is available at the provincial level.
Here are some key facts about User support technicians in the Halifax region:
- Approximately 1,800 people work in this occupation.
- User support technicians mainly work in the following sectors:
- Professional, scientific and technical services (NAICS 54): 34%
- Retail Trade (NAICS 44-45): 10%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 9%
- Educational services (NAICS 61): 7%
- Management and administrative services (NAICS 55-56): 6%
The employment outlook will be good for User support technicians (NOC 2282) in the North Shore region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Additional information is available at the provincial level.
Here are some key facts about User support technicians in the North Shore region:
- Approximately 110 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Management and administrative services (NAICS 55-56): 40%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 9%
- Finance, insurance and real estate and rental and leasing (NAICS 52-53): 9%
- Retail Trade (NAICS 44-45): 8%
- Wholesale trade (NAICS 41): 8%
The employment outlook will be good for User support technicians (NOC 2282) in the Southern region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Additional information is available at the provincial level.
Here are some key facts about User support technicians in the Southern region:
- Approximately 90 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Management and administrative services (NAICS 55-56): 36%
- Professional, scientific and technical services (NAICS 54): 36%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 15%
- Other manufacturing (NAICS 313-316, 322-323, 327, 331, 333-335, 337, 339): 12%
New Brunswick
The employment outlook will be moderate for User support technicians (NOC 2282) in New Brunswick for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in New Brunswick:
- Approximately 2,600 people work in this occupation.
- User support technicians mainly work in the following sectors:
- Business support services (NAICS 5614): 21%
- Computer systems design services (NAICS 5415): 20%
- Information and cultural industries (NAICS 51): 14%
- The distribution of full-time and part-time workers in this occupation is:
- Full-time workers: 95% compared to 83% for all occupations
- Part-time workers: 5% compared to 17% for all occupations
- 79% of user support technicians work all year, while 21% work only part of the year, compared to 60% and 40% respectively among all occupations. Those who worked only part of the year did so for an average of 27 weeks compared to 29 weeks for all occupations.
- less than 5% of user support technicians are self-employed compared to an average of 8% for all occupations.
- The gender distribution of people in this occupation is:
- Men: 72% compared to 52% for all occupations
- Women: 28% compared to 48% for all occupations
- The educational attainment of workers in this occupation is:
- no high school diploma: less than 5% compared to 13% for all occupations
- high school diploma or equivalent: 27% compared to 30% for all occupations
- apprenticeship or trades certificate or diploma: less than 5% compared to 9% for all occupations
- college certificate or diploma or university certificate below bachelor's: 47% compared to 27% for all occupations
- bachelor's degree: 18% compared to 14% for all occupations
- university certificate, degree or diploma above bachelor level: 5% compared to 6% for all occupations
Regional outlooks
The employment outlook will be moderate for User support technicians (NOC 2282) in the Campbellton - Miramichi region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- Not many positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the Campbellton - Miramichi region:
- Approximately 120 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Management and Administrative Services (NAICS 55-56): 53%
- Federal government public administration (NAICS 911): 13%
- Educational services (NAICS 61): 10%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 6%
The employment outlook will be moderate for User support technicians (NOC 2282) in the Edmundston - Woodstock region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- Not many positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the Edmundston - Woodstock region:
- Approximately 90 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Professional, scientific and technical services (NAICS 54): 35%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 25%
- Food, beverage and tobacco product manufacturing (NAICS 311, 312): 23%
- Management and Administrative Services (NAICS 55-56): 7%
The employment outlook will be good for User support technicians (NOC 2282) in the Fredericton - Oromocto region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the Fredericton - Oromocto region:
- Approximately 610 people work in this occupation.
- User support technicians mainly work in the following sectors:
- Educational services (NAICS 61): 41%
- Professional, scientific and technical services (NAICS 54): 16%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 9%
- Accommodation services (NAICS 721): 8%
- Retail Trade (NAICS 44-45): 6%
The employment outlook will be good for User support technicians (NOC 2282) in the Moncton - Richibucto region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the Moncton - Richibucto region:
- Approximately 1,050 people work in this occupation.
- User support technicians mainly work in the following sectors:
- Management and Administrative Services (NAICS 55-56): 28%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 26%
- Professional, scientific and technical services (NAICS 54): 14%
- Educational services (NAICS 61): 8%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 7%
The employment outlook will be good for User support technicians (NOC 2282) in the Saint John - St. Stephen region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the Saint John - St. Stephen region:
- Approximately 720 people work in this occupation.
- User support technicians mainly work in the following sectors:
- Professional, scientific and technical services (NAICS 54): 30%
- Management and Administrative Services (NAICS 55-56): 28%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 9%
- Wholesale trade (NAICS 41): 8%
Quebec
The employment outlook will be good for User support technicians (NOC 2282) in Quebec for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
- Employment in this occupational group will benefit from the growth in IT services. Several other sectors employ these workers, such as the information, finance and insurance industries, given the prevalence of computer equipment in various workplaces.
- The rapid evolution of technology, the increasing complexity of networks and the growing number of applications provide a clear advantage to these workers. The fact that more and more companies are using cloud computing will also create new jobs.
- Telework and the underlying support for using equipment at home, coupled with many technological changes that workers are experiencing, will create new jobs. At the same time, telework is creating more employment opportunities for these workers because many of them can perform their tasks remotely, such as call centre staff.
- Moreover, this group will continue to be sought after in the coming years to support the need for assistance with the gradual return of workers to the office and the introduction of new remote workstations in the workplace.
Here are some key facts about User support technicians in Quebec:
- Approximately 16,150 people work in this occupation.
- User support technicians mainly work in the following sectors:
- Computer systems design services (NAICS 5415): 24%
- Information and cultural industries (NAICS 51): 13%
- Management and administrative services (NAICS 55, 56): 10%
- Finance, insurance, real estate and leasing (NAICS 52, 53): 9%
- The distribution of full-time and part-time workers in this occupation is:
- Full-time workers: 92% compared to 80% for all occupations
- Part-time workers: 8% compared to 20% for all occupations
- 68% of user support technicians work all year, while 32% work only part of the year, compared to 57% and 42% respectively among all occupations. Those who worked only part of the year did so for an average of 35 weeks compared to 33 weeks for all occupations.
- less than 5% of user support technicians are self-employed compared to an average of 12% for all occupations.
- The gender distribution of people in this occupation is:
- Men: 78% compared to 52% for all occupations
- Women: 22% compared to 48% for all occupations
- The educational attainment of workers in this occupation is:
- no high school diploma: less than 5% compared to 12% for all occupations
- high school diploma or equivalent: 15% compared to 20% for all occupations
- apprenticeship or trades certificate or diploma: 16% compared to 19% for all occupations
- college certificate or diploma or university certificate below bachelor's: 44% compared to 24% for all occupations
- bachelor's degree: 16% compared to 16% for all occupations
- university certificate, degree or diploma above bachelor level: 7% compared to 9% for all occupations
Regional outlooks
The employment outlook will be very good for User support technicians (NOC 2282) in the Abitibi - Témiscamingue region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are a small number of unemployed workers with recent experience in this occupation.
- Employment in this occupational group will benefit from the growth in IT services. Several other sectors employ these workers, such as the information, finance and insurance industries, given the prevalence of computer equipment in various workplaces.
- The rapid evolution of technology, the increasing complexity of networks and the growing number of applications provide a clear advantage to these workers. The fact that more and more companies are using cloud computing will also create new jobs.
- Telework and the underlying support for using equipment at home, coupled with many technological changes that workers are experiencing, will create new jobs. At the same time, telework is creating more employment opportunities for these workers because many of them can perform their tasks remotely, such as call centre staff.
- Moreover, this group will continue to be sought after in the coming years to support the need for assistance with the gradual return of workers to the office and the introduction of new remote workstations in the workplace.
Here are some key facts about User support technicians in the Abitibi - Témiscamingue region:
- Approximately 80 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 28%
- Educational services (NAICS 61): 23%
- Professional, scientific and technical services (NAICS 54): 14%
- Mining, quarrying, and oil and gas extraction (NAICS 21): 14%
- Wholesale trade (NAICS 41): 14%
The employment outlook will be good for User support technicians (NOC 2282) in the Bas-Saint-Laurent region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- Not many positions will become available due to retirements.
- There are a small number of unemployed workers with recent experience in this occupation.
- Employment in this occupational group will benefit from the growth in IT services. Several other sectors employ these workers, such as the information, finance and insurance industries, given the prevalence of computer equipment in various workplaces.
- The rapid evolution of technology, the increasing complexity of networks and the growing number of applications provide a clear advantage to these workers. The fact that more and more companies are using cloud computing will also create new jobs.
- Telework and the underlying support for using equipment at home, coupled with many technological changes that workers are experiencing, will create new jobs. At the same time, telework is creating more employment opportunities for these workers because many of them can perform their tasks remotely, such as call centre staff.
- Moreover, this group will continue to be sought after in the coming years to support the need for assistance with the gradual return of workers to the office and the introduction of new remote workstations in the workplace.
Here are some key facts about User support technicians in the Bas-Saint-Laurent region:
- Approximately 170 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 23%
- Educational services (NAICS 61): 23%
- Professional, scientific and technical services (NAICS 54): 20%
- Machinery manufacturing (NAICS 333): 9%
- Wholesale trade (NAICS 41): 6%
The employment outlook will be good for User support technicians (NOC 2282) in the Capitale-Nationale region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- Not many positions will become available due to retirements.
- There are a small number of unemployed workers with recent experience in this occupation.
- Employment in this occupational group will benefit from the growth in IT services. Several other sectors employ these workers, such as the information, finance and insurance industries, given the prevalence of computer equipment in various workplaces.
- The rapid evolution of technology, the increasing complexity of networks and the growing number of applications provide a clear advantage to these workers. The fact that more and more companies are using cloud computing will also create new jobs.
- Telework and the underlying support for using equipment at home, coupled with many technological changes that workers are experiencing, will create new jobs. At the same time, telework is creating more employment opportunities for these workers because many of them can perform their tasks remotely, such as call centre staff.
- Moreover, this group will continue to be sought after in the coming years to support the need for assistance with the gradual return of workers to the office and the introduction of new remote workstations in the workplace.
Here are some key facts about User support technicians in the Capitale-Nationale region:
- Approximately 1,740 people work in this occupation.
- User support technicians mainly work in the following sectors:
- Professional, scientific and technical services (NAICS 54): 21%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 14%
- Provincial and territorial public administration (NAICS 912): 10%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 9%
- Educational services (NAICS 61): 8%
The employment outlook will be good for User support technicians (NOC 2282) in the Centre-du-Québec region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- Not many positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
- Employment in this occupational group will benefit from the growth in IT services. Several other sectors employ these workers, such as the information, finance and insurance industries, given the prevalence of computer equipment in various workplaces.
- The rapid evolution of technology, the increasing complexity of networks and the growing number of applications provide a clear advantage to these workers. The fact that more and more companies are using cloud computing will also create new jobs.
- Telework and the underlying support for using equipment at home, coupled with many technological changes that workers are experiencing, will create new jobs. At the same time, telework is creating more employment opportunities for these workers because many of them can perform their tasks remotely, such as call centre staff.
- Moreover, this group will continue to be sought after in the coming years to support the need for assistance with the gradual return of workers to the office and the introduction of new remote workstations in the workplace.
Here are some key facts about User support technicians in the Centre-du-Québec region:
- Approximately 130 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Professional, scientific and technical services (NAICS 54): 31%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 27%
- Wholesale trade (NAICS 41): 14%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 11%
- Ambulatory health care services and hospitals (NAICS 621-622): 10%
The employment outlook will be good for User support technicians (NOC 2282) in the Chaudière - Appalaches region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- Not many positions will become available due to retirements.
- There are a small number of unemployed workers with recent experience in this occupation.
- Employment in this occupational group will benefit from the growth in IT services. Several other sectors employ these workers, such as the information, finance and insurance industries, given the prevalence of computer equipment in various workplaces.
- The rapid evolution of technology, the increasing complexity of networks and the growing number of applications provide a clear advantage to these workers. The fact that more and more companies are using cloud computing will also create new jobs.
- Telework and the underlying support for using equipment at home, coupled with many technological changes that workers are experiencing, will create new jobs. At the same time, telework is creating more employment opportunities for these workers because many of them can perform their tasks remotely, such as call centre staff.
- Moreover, this group will continue to be sought after in the coming years to support the need for assistance with the gradual return of workers to the office and the introduction of new remote workstations in the workplace.
Here are some key facts about User support technicians in the Chaudière - Appalaches region:
- Approximately 360 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 15%
- Professional, scientific and technical services (NAICS 54): 14%
- Educational services (NAICS 61): 9%
- Wholesale trade (NAICS 41): 8%
- Provincial and territorial public administration (NAICS 912): 8%
The employment outlook will be very good for User support technicians (NOC 2282) in the Côte-Nord and Nord-du-Québec regions for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- Several positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
- Employment in this occupational group will benefit from the growth in IT services. Several other sectors employ these workers, such as the information, finance and insurance industries, given the prevalence of computer equipment in various workplaces.
- The rapid evolution of technology, the increasing complexity of networks and the growing number of applications provide a clear advantage to these workers. The fact that more and more companies are using cloud computing will also create new jobs.
- Telework and the underlying support for using equipment at home, coupled with many technological changes that workers are experiencing, will create new jobs. At the same time, telework is creating more employment opportunities for these workers because many of them can perform their tasks remotely, such as call centre staff.
- Moreover, this group will continue to be sought after in the coming years to support the need for assistance with the gradual return of workers to the office and the introduction of new remote workstations in the workplace.
Here are some key facts about User support technicians in the Côte-Nord and Nord-du-Québec regions:
- Approximately 30 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Paper manufacturing (NAICS 322): 30%
- Primary metal manufacturing (NAICS 331): 24%
- Provincial and territorial public administration (NAICS 912): 18%
- Federal government public administration (NAICS 911): 15%
- Ambulatory health care services and hospitals (NAICS 621-622): 13%
The employment outlook will be good for User support technicians (NOC 2282) in the Estrie region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
- Employment in this occupational group will benefit from the growth in IT services. Several other sectors employ these workers, such as the information, finance and insurance industries, given the prevalence of computer equipment in various workplaces.
- The rapid evolution of technology, the increasing complexity of networks and the growing number of applications provide a clear advantage to these workers. The fact that more and more companies are using cloud computing will also create new jobs.
- Telework and the underlying support for using equipment at home, coupled with many technological changes that workers are experiencing, will create new jobs. At the same time, telework is creating more employment opportunities for these workers because many of them can perform their tasks remotely, such as call centre staff.
- Moreover, this group will continue to be sought after in the coming years to support the need for assistance with the gradual return of workers to the office and the introduction of new remote workstations in the workplace.
Here are some key facts about User support technicians in the Estrie region:
- Approximately 220 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 19%
- Educational services (NAICS 61): 18%
- Management and Administrative Services (NAICS 55-56): 16%
- Professional, scientific and technical services (NAICS 54): 15%
- Ambulatory health care services and hospitals (NAICS 621-622): 7%
An employment outlook has not been assigned to this occupation in this region due to low levels of employment.
The employment outlook will be good for User support technicians (NOC 2282) in the Lanaudière region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- Not many positions will become available due to retirements.
- There are a small number of unemployed workers with recent experience in this occupation.
- Employment in this occupational group will benefit from the growth in IT services. Several other sectors employ these workers, such as the information, finance and insurance industries, given the prevalence of computer equipment in various workplaces.
- The rapid evolution of technology, the increasing complexity of networks and the growing number of applications provide a clear advantage to these workers. The fact that more and more companies are using cloud computing will also create new jobs.
- Telework and the underlying support for using equipment at home, coupled with many technological changes that workers are experiencing, will create new jobs. At the same time, telework is creating more employment opportunities for these workers because many of them can perform their tasks remotely, such as call centre staff.
- Moreover, this group will continue to be sought after in the coming years to support the need for assistance with the gradual return of workers to the office and the introduction of new remote workstations in the workplace.
Here are some key facts about User support technicians in the Lanaudière region:
- Approximately 490 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 26%
- Professional, scientific and technical services (NAICS 54): 23%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 14%
- Educational services (NAICS 61): 10%
- Ambulatory health care services and hospitals (NAICS 621-622): 6%
The employment outlook will be very good for User support technicians (NOC 2282) in the Laurentides region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are a small number of unemployed workers with recent experience in this occupation.
- Employment in this occupational group will benefit from the growth in IT services. Several other sectors employ these workers, such as the information, finance and insurance industries, given the prevalence of computer equipment in various workplaces.
- The rapid evolution of technology, the increasing complexity of networks and the growing number of applications provide a clear advantage to these workers. The fact that more and more companies are using cloud computing will also create new jobs.
- Telework and the underlying support for using equipment at home, coupled with many technological changes that workers are experiencing, will create new jobs. At the same time, telework is creating more employment opportunities for these workers because many of them can perform their tasks remotely, such as call centre staff.
- Moreover, this group will continue to be sought after in the coming years to support the need for assistance with the gradual return of workers to the office and the introduction of new remote workstations in the workplace.
Here are some key facts about User support technicians in the Laurentides region:
- Approximately 550 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Professional, scientific and technical services (NAICS 54): 28%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 15%
- Educational services (NAICS 61): 8%
- Wholesale trade (NAICS 41): 7%
- Management and Administrative Services (NAICS 55-56): 6%
The employment outlook will be good for User support technicians (NOC 2282) in the census metropolitan area of Montréal, including the Laval region, for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
- Employment in this occupational group will benefit from the growth in IT services. Several other sectors employ these workers, such as the information, finance and insurance industries, given the prevalence of computer equipment in various workplaces.
- The rapid evolution of technology, the increasing complexity of networks and the growing number of applications provide a clear advantage to these workers. The fact that more and more companies are using cloud computing will also create new jobs.
- Telework and the underlying support for using equipment at home, coupled with many technological changes that workers are experiencing, will create new jobs. At the same time, telework is creating more employment opportunities for these workers because many of them can perform their tasks remotely, such as call centre staff.
- Moreover, this group will continue to be sought after in the coming years to support the need for assistance with the gradual return of workers to the office and the introduction of new remote workstations in the workplace.
Here are some key facts about User support technicians in the census metropolitan area of Montréal, including the Laval region:
- Approximately 6,420 people worked in this occupation in May 2016.
The employment outlook will be very good for User support technicians (NOC 2282) in the Mauricie region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- Several positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
- Employment in this occupational group will benefit from the growth in IT services. Several other sectors employ these workers, such as the information, finance and insurance industries, given the prevalence of computer equipment in various workplaces.
- The rapid evolution of technology, the increasing complexity of networks and the growing number of applications provide a clear advantage to these workers. The fact that more and more companies are using cloud computing will also create new jobs.
- Telework and the underlying support for using equipment at home, coupled with many technological changes that workers are experiencing, will create new jobs. At the same time, telework is creating more employment opportunities for these workers because many of them can perform their tasks remotely, such as call centre staff.
- Moreover, this group will continue to be sought after in the coming years to support the need for assistance with the gradual return of workers to the office and the introduction of new remote workstations in the workplace.
Here are some key facts about User support technicians in the Mauricie region:
- Approximately 160 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 41%
- Professional, scientific and technical services (NAICS 54): 28%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 6%
- Retail Trade (NAICS 44-45): 6%
- Educational services (NAICS 61): 6%
The employment outlook will be good for User support technicians (NOC 2282) in the census metropolitan area of Montréal for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
- Employment in this occupational group will benefit from the growth in IT services. Several other sectors employ these workers, such as the information, finance and insurance industries, given the prevalence of computer equipment in various workplaces.
- The rapid evolution of technology, the increasing complexity of networks and the growing number of applications provide a clear advantage to these workers. The fact that more and more companies are using cloud computing will also create new jobs.
- Telework and the underlying support for using equipment at home, coupled with many technological changes that workers are experiencing, will create new jobs. At the same time, telework is creating more employment opportunities for these workers because many of them can perform their tasks remotely, such as call centre staff.
- Moreover, this group will continue to be sought after in the coming years to support the need for assistance with the gradual return of workers to the office and the introduction of new remote workstations in the workplace.
Here are some key facts about User support technicians in the census metropolitan area of Montréal:
- Approximately 6,420 people worked in this occupation in May 2016.
The employment outlook will be good for User support technicians (NOC 2282) in the Montérégie region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
- Employment in this occupational group will benefit from the growth in IT services. Several other sectors employ these workers, such as the information, finance and insurance industries, given the prevalence of computer equipment in various workplaces.
- The rapid evolution of technology, the increasing complexity of networks and the growing number of applications provide a clear advantage to these workers. The fact that more and more companies are using cloud computing will also create new jobs.
- Telework and the underlying support for using equipment at home, coupled with many technological changes that workers are experiencing, will create new jobs. At the same time, telework is creating more employment opportunities for these workers because many of them can perform their tasks remotely, such as call centre staff.
- Moreover, this group will continue to be sought after in the coming years to support the need for assistance with the gradual return of workers to the office and the introduction of new remote workstations in the workplace.
Here are some key facts about User support technicians in the Montérégie region:
- Approximately 2,840 people work in this occupation.
- User support technicians mainly work in the following sectors:
- Professional, scientific and technical services (NAICS 54): 24%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 15%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 10%
- Management and Administrative Services (NAICS 55-56): 7%
- Educational services (NAICS 61): 7%
The employment outlook will be very good for User support technicians (NOC 2282) in the Côte-Nord and Nord-du-Québec regions for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- Several positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
- Employment in this occupational group will benefit from the growth in IT services. Several other sectors employ these workers, such as the information, finance and insurance industries, given the prevalence of computer equipment in various workplaces.
- The rapid evolution of technology, the increasing complexity of networks and the growing number of applications provide a clear advantage to these workers. The fact that more and more companies are using cloud computing will also create new jobs.
- Telework and the underlying support for using equipment at home, coupled with many technological changes that workers are experiencing, will create new jobs. At the same time, telework is creating more employment opportunities for these workers because many of them can perform their tasks remotely, such as call centre staff.
- Moreover, this group will continue to be sought after in the coming years to support the need for assistance with the gradual return of workers to the office and the introduction of new remote workstations in the workplace.
Here are some key facts about User support technicians in the Côte-Nord and Nord-du-Québec regions:
- Approximately 20 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Paper manufacturing (NAICS 322): 30%
- Primary metal manufacturing (NAICS 331): 24%
- Provincial and territorial public administration (NAICS 912): 18%
- Federal government public administration (NAICS 911): 15%
- Ambulatory health care services and hospitals (NAICS 621-622): 13%
The employment outlook will be good for User support technicians (NOC 2282) in the Outaouais region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- Several positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
- Employment in this occupational group will benefit from the growth in IT services. Several other sectors employ these workers, such as the information, finance and insurance industries, given the prevalence of computer equipment in various workplaces.
- The rapid evolution of technology, the increasing complexity of networks and the growing number of applications provide a clear advantage to these workers. The fact that more and more companies are using cloud computing will also create new jobs.
- Telework and the underlying support for using equipment at home, coupled with many technological changes that workers are experiencing, will create new jobs. At the same time, telework is creating more employment opportunities for these workers because many of them can perform their tasks remotely, such as call centre staff.
- Moreover, this group will continue to be sought after in the coming years to support the need for assistance with the gradual return of workers to the office and the introduction of new remote workstations in the workplace.
Here are some key facts about User support technicians in the Outaouais region:
- Approximately 650 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Federal government public administration (NAICS 911): 47%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 13%
- Professional, scientific and technical services (NAICS 54): 13%
The employment outlook will be good for User support technicians (NOC 2282) in the Saguenay - Lac-Saint-Jean region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- Not many positions will become available due to retirements.
- There are a small number of unemployed workers with recent experience in this occupation.
- Employment in this occupational group will benefit from the growth in IT services. Several other sectors employ these workers, such as the information, finance and insurance industries, given the prevalence of computer equipment in various workplaces.
- The rapid evolution of technology, the increasing complexity of networks and the growing number of applications provide a clear advantage to these workers. The fact that more and more companies are using cloud computing will also create new jobs.
- Telework and the underlying support for using equipment at home, coupled with many technological changes that workers are experiencing, will create new jobs. At the same time, telework is creating more employment opportunities for these workers because many of them can perform their tasks remotely, such as call centre staff.
- Moreover, this group will continue to be sought after in the coming years to support the need for assistance with the gradual return of workers to the office and the introduction of new remote workstations in the workplace.
Here are some key facts about User support technicians in the Saguenay - Lac-Saint-Jean region:
- Approximately 260 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Professional, scientific and technical services (NAICS 54): 45%
- Educational services (NAICS 61): 11%
- Management and Administrative Services (NAICS 55-56): 10%
- Ambulatory health care services and hospitals (NAICS 621-622): 7%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 6%
Ontario
The employment outlook will be moderate for User support technicians (NOC 2282) in Ontario for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
What Types of Employers Are Out There
- All major sectors of the economy, but the leading share is in computer systems design and related services
- Financial services
- Telecommunication carriers
- Business support services, including call centres
- Public administration, especially the federal government
What are the Main Trends Affecting Employment
- Digital changes occurring in many business operations
- Remote work arrangements resulting from the pandemic are increasing the use of computer technology
- The growing share of households owning electronic devices should lead to opportunities to provide technical support
- Dominant trends related to 5G mobile, blockchain infrastructure and virtual and augmented reality
- Some opportunities expected from third-party providers of help desk support, including cloud-based services
What Skills Do I Need To Succeed
- User support technicians provide various levels of assistance, from the basic Tier 1 help desk function, to the more advanced Tier 3 level, which may affect the skill requirements of advertised positions
- Experience with the Linux operating system, working in a Microsoft Windows environment with the most current applications, and/or using virtualization software are among the common requirements
- Industry certifications such as A+ Technician, and IT Infrastructure Library (ITIL) are available
- Four voluntary skilled trades are associated with this occupation, namely, Information Technology: Contact Centre Customer Care Agent, Contact Centre Technical Support Agent, Contact Centre Inside Sales Agents, and Hardware Technician
What Other Information Will I find Helpful
- Workers in this occupation may be required to work on call, or to work weekends, therefore flexibility will be an asset in securing employment
Here are some key facts about User support technicians in Ontario:
- Approximately 50,100 people work in this occupation.
- User support technicians mainly work in the following sectors:
- Computer systems design services (NAICS 5415): 24%
- Information and cultural industries (NAICS 51): 10%
- Management and administrative services (NAICS 55, 56): 9%
- Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 8%
- Wholesale trade (NAICS 41): 7%
- The distribution of full-time and part-time workers in this occupation is:
- Full-time workers: 92% compared to 79% for all occupations
- Part-time workers: 8% compared to 21% for all occupations
- 71% of user support technicians work all year, while 28% work only part of the year, compared to 63% and 37% respectively among all occupations. Those who worked only part of the year did so for an average of 31 weeks compared to 31 weeks for all occupations.
- less than 5% of user support technicians are self-employed compared to an average of 12% for all occupations.
- The gender distribution of people in this occupation is:
- Men: 77% compared to 52% for all occupations
- Women: 23% compared to 48% for all occupations
- The educational attainment of workers in this occupation is:
- no high school diploma: less than 5% compared to 10% for all occupations
- high school diploma or equivalent: 20% compared to 27% for all occupations
- apprenticeship or trades certificate or diploma: less than 5% compared to 6% for all occupations
- college certificate or diploma or university certificate below bachelor's: 40% compared to 26% for all occupations
- bachelor's degree: 27% compared to 21% for all occupations
- university certificate, degree or diploma above bachelor level: 8% compared to 10% for all occupations
Regional outlooks
The employment outlook will be moderate for User support technicians (NOC 2282) in the Hamilton - Niagara Peninsula region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the Hamilton - Niagara Peninsula region:
- Approximately 3,990 people work in this occupation.
- User support technicians mainly work in the following sectors:
- Professional, scientific and technical services (NAICS 54): 24%
- Management and Administrative Services (NAICS 55-56): 19%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 14%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 6%
- Wholesale trade (NAICS 41): 5%
The employment outlook will be very good for User support technicians (NOC 2282) in the Kingston - Pembroke region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- Several positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the Kingston - Pembroke region:
- Approximately 420 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Management and Administrative Services (NAICS 55-56): 32%
- Professional, scientific and technical services (NAICS 54): 15%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 12%
- Federal government public administration (NAICS 911): 8%
- Other services (except public administration) (NAICS 81): 6%
The employment outlook will be good for User support technicians (NOC 2282) in the Kitchener - Waterloo - Barrie region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- Not many positions will become available due to retirements.
- There are a small number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the Kitchener - Waterloo - Barrie region:
- Approximately 4,550 people work in this occupation.
- User support technicians mainly work in the following sectors:
- Professional, scientific and technical services (NAICS 54): 23%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 16%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 9%
- Educational services (NAICS 61): 8%
- Management and Administrative Services (NAICS 55-56): 7%
The employment outlook will be moderate for User support technicians (NOC 2282) in the London region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- Not many positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the London region:
- Approximately 2,130 people work in this occupation.
- User support technicians mainly work in the following sectors:
- Professional, scientific and technical services (NAICS 54): 17%
- Management and Administrative Services (NAICS 55-56): 14%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 14%
- Educational services (NAICS 61): 11%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 11%
The employment outlook will be moderate for User support technicians (NOC 2282) in the Muskoka - Kawarthas region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
Here are some key facts about User support technicians in the Muskoka - Kawarthas region:
- Approximately 370 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Management and Administrative Services (NAICS 55-56): 56%
- Professional, scientific and technical services (NAICS 54): 10%
The employment outlook will be good for User support technicians (NOC 2282) in the Northeast region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the Northeast region:
- Approximately 370 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Management and Administrative Services (NAICS 55-56): 26%
- Professional, scientific and technical services (NAICS 54): 14%
- Educational services (NAICS 61): 10%
- Ambulatory health care services and hospitals (NAICS 621-622): 9%
The employment outlook will be good for User support technicians (NOC 2282) in the Northwest region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are a small number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the Northwest region:
- Approximately 90 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Ambulatory health care services and hospitals (NAICS 621-622): 30%
- Educational services (NAICS 61): 24%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 22%
- Professional, scientific and technical services (NAICS 54): 15%
- Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 9%
The employment outlook will be moderate for User support technicians (NOC 2282) in the Ottawa region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the Ottawa region:
- Approximately 7,280 people work in this occupation.
- User support technicians mainly work in the following sectors:
- Federal government public administration (NAICS 911): 30%
- Professional, scientific and technical services (NAICS 54): 24%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 12%
- Wholesale trade (NAICS 41): 7%
- Management and Administrative Services (NAICS 55-56): 5%
The employment outlook will be good for User support technicians (NOC 2282) in the Stratford - Bruce Peninsula region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- Not many positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the Stratford - Bruce Peninsula region:
- Approximately 120 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 19%
- Professional, scientific and technical services (NAICS 54): 17%
- Retail Trade (NAICS 44-45): 12%
- Wholesale trade (NAICS 41): 11%
- Ambulatory health care services and hospitals (NAICS 621-622): 10%
The employment outlook will be moderate for User support technicians (NOC 2282) in the Toronto region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- Not many positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the Toronto region:
- Approximately 27,310 people work in this occupation.
- User support technicians mainly work in the following sectors:
- Professional, scientific and technical services (NAICS 54): 30%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 15%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 14%
- Wholesale trade (NAICS 41): 8%
- Retail Trade (NAICS 44-45): 5%
The employment outlook will be moderate for User support technicians (NOC 2282) in the Windsor - Sarnia region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
Here are some key facts about User support technicians in the Windsor - Sarnia region:
- Approximately 530 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Management and Administrative Services (NAICS 55-56): 31%
- Professional, scientific and technical services (NAICS 54): 19%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 10%
- Motor vehicle, body, trailer and parts manufacturing (NAICS 3361-3363): 8%
- Educational services (NAICS 61): 8%
Manitoba
The employment outlook will be good for User support technicians (NOC 2282) in Manitoba for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in Manitoba:
- Approximately 3,150 people work in this occupation.
- User support technicians mainly work in the following sectors:
- Information and cultural industries (NAICS 51): 15%
- Computer systems design services (NAICS 5415): 15%
- Computer, electronic and electrical product manufacturing (NAICS 334-335): 13%
- Insurance Carriers and related activities (NAICS 524, 526): 6%
- Wholesale trade (NAICS 41): 6%
- 77% of user support technicians work all year, while 23% work only part of the year, compared to 64% and 36% respectively among all occupations. Those who worked only part of the year did so for an average of 33 weeks compared to 31 weeks for all occupations.
- less than 5% of user support technicians are self-employed compared to an average of 10% for all occupations.
- The gender distribution of people in this occupation is:
- Men: 78% compared to 53% for all occupations
- Women: 22% compared to 47% for all occupations
- The educational attainment of workers in this occupation is:
- no high school diploma: less than 5% compared to 14% for all occupations
- high school diploma or equivalent: 26% compared to 31% for all occupations
- apprenticeship or trades certificate or diploma: less than 5% compared to 8% for all occupations
- college certificate or diploma or university certificate below bachelor's: 40% compared to 23% for all occupations
- bachelor's degree: 21% compared to 17% for all occupations
- university certificate, degree or diploma above bachelor level: 6% compared to 7% for all occupations
Regional outlooks
An employment outlook has not been assigned to this occupation in this region due to low levels of employment.
The employment outlook will be very good for User support technicians (NOC 2282) in the North Central region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- Several positions will become available due to retirements.
- There are a small number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the North Central region:
- Approximately 30 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Educational services (NAICS 61): 20%
- Professional, scientific and technical services (NAICS 54): 15%
- Computer, electronic and electrical product manufacturing (NAICS 334-335): 12%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 11%
- Retail Trade (NAICS 44-45): 9%
An employment outlook has not been assigned to this occupation in this region due to low levels of employment.
An employment outlook has not been assigned to this occupation in this region due to low levels of employment.
The employment outlook will be very good for User support technicians (NOC 2282) in the South Central region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- Several positions will become available due to retirements.
- There are a small number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the South Central region:
- Approximately 20 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Educational services (NAICS 61): 20%
- Professional, scientific and technical services (NAICS 54): 15%
- Computer, electronic and electrical product manufacturing (NAICS 334-335): 12%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 11%
- Retail Trade (NAICS 44-45): 9%
The employment outlook will be good for User support technicians (NOC 2282) in the Southeast region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are a small number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the Southeast region:
- Approximately 80 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Professional, scientific and technical services (NAICS 54): 35%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 13%
- Computer, electronic and electrical product manufacturing (NAICS 334-335): 12%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 8%
- Federal government public administration (NAICS 911): 8%
The employment outlook will be very good for User support technicians (NOC 2282) in the Southwest region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are a small number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the Southwest region:
- Approximately 50 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Educational services (NAICS 61): 33%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 17%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 15%
- Professional, scientific and technical services (NAICS 54): 9%
- Retail Trade (NAICS 44-45): 5%
The employment outlook will be good for User support technicians (NOC 2282) in the Winnipeg region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- Not many positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the Winnipeg region:
- Approximately 2,480 people work in this occupation.
- User support technicians mainly work in the following sectors:
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 17%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 16%
- Agriculture (NAICS ultur): 16%
- Utilities (NAICS 22): 8%
- Retail Trade (NAICS 44-45): 8%
Saskatchewan
The employment outlook will be good for User support technicians (NOC 2282) in Saskatchewan for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
What are the main trends affecting employment?
- Consistent demand across a wide range of industries.
- Digital changes occurring in many business operations.
- Remote work arrangements are increasing the use of computer technology.
- The growing share of households owning electronic devices may lead to opportunities to provide technical support.
- Increased use of 5G mobile, block chain infrastructure and virtual/augmented reality.
- Some opportunities expected from third-party providers of help desk support, including cloud-based services.
Here are some key facts about User support technicians in Saskatchewan:
- Approximately 2,100 people work in this occupation.
- User support technicians mainly work in the following sectors:
- Information and cultural industries (NAICS 51): 22%
- Computer systems design services (NAICS 5415): 17%
- Wholesale trade (NAICS 41): 8%
- Universities (NAICS 6113): 6%
- Management and administrative services (NAICS 55, 56): 6%
- The distribution of full-time and part-time workers in this occupation is:
- Full-time workers: 94% compared to 81% for all occupations
- Part-time workers: 6% compared to 19% for all occupations
- 76% of user support technicians work all year, while 24% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 32 weeks compared to 32 weeks for all occupations.
- The gender distribution of people in this occupation is:
- Men: 80% compared to 53% for all occupations
- Women: 20% compared to 47% for all occupations
- The educational attainment of workers in this occupation is:
- no high school diploma: less than 5% compared to 14% for all occupations
- high school diploma or equivalent: 26% compared to 32% for all occupations
- apprenticeship or trades certificate or diploma: less than 5% compared to 11% for all occupations
- college certificate or diploma or university certificate below bachelor's: 45% compared to 22% for all occupations
- bachelor's degree: 21% compared to 15% for all occupations
- university certificate, degree or diploma above bachelor level: less than 5% compared to 6% for all occupations
Regional outlooks
An employment outlook has not been assigned to this occupation in this region due to low levels of employment.
An employment outlook has not been assigned to this occupation in this region due to low levels of employment.
The employment outlook will be moderate for User support technicians (NOC 2282) in the Regina - Moose Mountain region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the Regina - Moose Mountain region:
- Approximately 1,080 people work in this occupation.
- User support technicians mainly work in the following sectors:
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 26%
- Professional, scientific and technical services (NAICS 54): 18%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 11%
- Provincial and territorial public administration (NAICS 912): 9%
- Wholesale trade (NAICS 41): 8%
The employment outlook will be good for User support technicians (NOC 2282) in the Saskatoon - Biggar region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- Several positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the Saskatoon - Biggar region:
- Approximately 680 people work in this occupation.
- User support technicians mainly work in the following sectors:
- Professional, scientific and technical services (NAICS 54): 24%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 19%
- Ambulatory health care services and hospitals (NAICS 621-622): 12%
- Management and Administrative Services (NAICS 55-56): 10%
- Wholesale trade (NAICS 41): 8%
The employment outlook will be good for User support technicians (NOC 2282) in the Swift Current - Moose Jaw region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the Swift Current - Moose Jaw region:
- Approximately 40 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 38%
- Educational services (NAICS 61): 18%
- Wholesale trade (NAICS 41): 17%
- Nursing and residential care facilities and social assistance (NAICS 623-624): 14%
- Provincial and territorial public administration (NAICS 912): 13%
An employment outlook has not been assigned to this occupation in this region due to low levels of employment.
Alberta
The employment outlook will be good for User support technicians (NOC 2282) in Alberta for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in Alberta:
- Approximately 8,400 people work in this occupation.
- User support technicians mainly work in the following sectors:
- Computer systems design services (NAICS 5415): 24%
- Information and cultural industries (NAICS 51): 9%
- Other retail stores (NAICS 44-45, except 445): 6%
- Wholesale trade (NAICS 41): 5%
- The distribution of full-time and part-time workers in this occupation is:
- Full-time workers: 94% compared to 81% for all occupations
- Part-time workers: 6% compared to 19% for all occupations
- 75% of user support technicians work all year, while 25% work only part of the year, compared to 59% and 41% respectively among all occupations. Those who worked only part of the year did so for an average of 33 weeks compared to 32 weeks for all occupations.
- 5% of user support technicians are self-employed compared to an average of 12% for all occupations.
- The gender distribution of people in this occupation is:
- Men: 76% compared to 54% for all occupations
- Women: 24% compared to 46% for all occupations
- The educational attainment of workers in this occupation is:
- no high school diploma: less than 5% compared to 12% for all occupations
- high school diploma or equivalent: 20% compared to 28% for all occupations
- apprenticeship or trades certificate or diploma: less than 5% compared to 10% for all occupations
- college certificate or diploma or university certificate below bachelor's: 39% compared to 24% for all occupations
- bachelor's degree: 28% compared to 18% for all occupations
- university certificate, degree or diploma above bachelor level: 7% compared to 8% for all occupations
Regional outlooks
The employment outlook will be good for User support technicians (NOC 2282) in the Athabasca - Grande Prairie - Peace River region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the Athabasca - Grande Prairie - Peace River region:
- Approximately 70 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Wholesale trade (NAICS 41): 17%
- Educational services (NAICS 61): 17%
- Nursing and residential care facilities and social assistance (NAICS 623-624): 16%
- Mining and quarrying (NAICS 212): 16%
- Professional, scientific and technical services (NAICS 54): 14%
The employment outlook will be good for User support technicians (NOC 2282) in the Banff - Jasper - Rocky Mountain House region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the Banff - Jasper - Rocky Mountain House region:
- Approximately 30 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Wholesale trade (NAICS 41): 17%
- Educational services (NAICS 61): 17%
- Nursing and residential care facilities and social assistance (NAICS 623-624): 16%
- Mining and quarrying (NAICS 212): 16%
- Professional, scientific and technical services (NAICS 54): 14%
The employment outlook will be good for User support technicians (NOC 2282) in the Calgary region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the Calgary region:
- Approximately 4,690 people work in this occupation.
- User support technicians mainly work in the following sectors:
- Professional, scientific and technical services (NAICS 54): 32%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 15%
- Educational services (NAICS 61): 6%
- Retail Trade (NAICS 44-45): 6%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 5%
An employment outlook has not been assigned to this occupation in this region due to low levels of employment.
The employment outlook will be good for User support technicians (NOC 2282) in the Edmonton region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the Edmonton region:
- Approximately 2,780 people work in this occupation.
- User support technicians mainly work in the following sectors:
- Professional, scientific and technical services (NAICS 54): 23%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 13%
- Educational services (NAICS 61): 11%
- Retail Trade (NAICS 44-45): 9%
- Wholesale trade (NAICS 41): 6%
The employment outlook will be good for User support technicians (NOC 2282) in the Lethbridge - Medicine Hat region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- Several positions will become available due to retirements.
- There are a small number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the Lethbridge - Medicine Hat region:
- Approximately 100 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Educational services (NAICS 61): 27%
- Wholesale trade (NAICS 41): 16%
- Fabricated metal product manufacturing (NAICS 332): 13%
- Support activities for mining, oil and gas (NAICS 213): 11%
- Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 11%
The employment outlook will be good for User support technicians (NOC 2282) in the Red Deer region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- Several positions will become available due to retirements.
- There are a small number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the Red Deer region:
- Approximately 100 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Professional, scientific and technical services (NAICS 54): 22%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 17%
- Federal government public administration (NAICS 911): 13%
- Educational services (NAICS 61): 11%
- Construction (NAICS 23): 11%
The employment outlook will be good for User support technicians (NOC 2282) in the Wood Buffalo - Cold Lake region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- A moderate number of positions will become available due to retirements.
- There are a small number of unemployed workers with recent experience in this occupation.
Here are some key facts about User support technicians in the Wood Buffalo - Cold Lake region:
- Approximately 90 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Oil and gas extraction (NAICS 211, 213): 30%
- Professional, scientific and technical services (NAICS 54): 23%
- Transportation and warehousing (NAICS 48-49): 17%
- Ambulatory health care services and hospitals (NAICS 621-622): 14%
- Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 11%
British Columbia
The employment outlook will be good for User support technicians (NOC 2282) in British Columbia for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are a small number of unemployed workers with recent experience in this occupation.
- Many new workers will be required in this occupation.
- There are not expected to be enough graduates from education programs to satisfy demand for workers.
Here are some key facts about User support technicians in British Columbia:
- Approximately 17,000 people work in this occupation.
- User support technicians mainly work in the following sectors:
- Computer systems design services (NAICS 5415): 27%
- Information and cultural industries (NAICS 51): 15%
- Universities (NAICS 6113): 5%
- Management and administrative services (NAICS 55, 56): 5%
- The distribution of full-time and part-time workers in this occupation is:
- Full-time workers: 90% compared to 77% for all occupations
- Part-time workers: 10% compared to 23% for all occupations
- 70% of user support technicians work all year, while 30% work only part of the year, compared to 56% and 43% respectively among all occupations. Those who worked only part of the year did so for an average of 32 weeks compared to 32 weeks for all occupations.
- 5% of user support technicians are self-employed compared to an average of 14% for all occupations.
- The gender distribution of people in this occupation is:
- Men: 76% compared to 52% for all occupations
- Women: 24% compared to 48% for all occupations
- The educational attainment of workers in this occupation is:
- no high school diploma: less than 5% compared to 10% for all occupations
- high school diploma or equivalent: 21% compared to 28% for all occupations
- apprenticeship or trades certificate or diploma: less than 5% compared to 9% for all occupations
- college certificate or diploma or university certificate below bachelor's: 39% compared to 23% for all occupations
- bachelor's degree: 27% compared to 19% for all occupations
- university certificate, degree or diploma above bachelor level: 6% compared to 10% for all occupations
Regional outlooks
The employment outlook will be very good for User support technicians (NOC 2282) in the Cariboo region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- Several positions will become available due to retirements.
- There are a small number of unemployed workers with recent experience in this occupation.
- Many new workers will be required in this occupation.
- There are not expected to be enough graduates from education programs to satisfy demand for workers.
Here are some key facts about User support technicians in the Cariboo region:
- Approximately 90 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Nursing and residential care facilities and social assistance (NAICS 623-624): 28%
- Professional, scientific and technical services (NAICS 54): 19%
- Educational services (NAICS 61): 10%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 9%
- Wood product manufacturing (NAICS 321): 9%
The employment outlook will be good for User support technicians (NOC 2282) in the Kootenay region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
- Many new workers will be required in this occupation.
- There are not expected to be enough graduates from education programs to satisfy demand for workers.
Here are some key facts about User support technicians in the Kootenay region:
- Approximately 60 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Professional, scientific and technical services (NAICS 54): 38%
- Other services (except public administration) (NAICS 81): 22%
- Wholesale trade (NAICS 41): 15%
- Construction (NAICS 23): 13%
- Educational services (NAICS 61): 13%
The employment outlook will be moderate for User support technicians (NOC 2282) in the Lower Mainland - Southwest region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are a small number of unemployed workers with recent experience in this occupation.
- Many new workers will be required in this occupation.
- There are not expected to be enough graduates from education programs to satisfy demand for workers.
Here are some key facts about User support technicians in the Lower Mainland - Southwest region:
- Approximately 12,620 people work in this occupation.
- User support technicians mainly work in the following sectors:
- Professional, scientific and technical services (NAICS 54): 31%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 19%
- Educational services (NAICS 61): 8%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 6%
- Management and Administrative Services (NAICS 55-56): 6%
An employment outlook has not been assigned to this occupation in this region due to low levels of employment.
An employment outlook has not been assigned to this occupation in this region due to low levels of employment.
An employment outlook has not been assigned to this occupation in this region due to low levels of employment.
The employment outlook will be moderate for User support technicians (NOC 2282) in the Thompson - Okanagan region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
- Many new workers will be required in this occupation.
- There are not expected to be enough graduates from education programs to satisfy demand for workers.
Here are some key facts about User support technicians in the Thompson - Okanagan region:
- Approximately 330 people worked in this occupation in May 2016.
- User support technicians mainly work in the following sectors:
- Educational services (NAICS 61): 22%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 18%
- Professional, scientific and technical services (NAICS 54): 17%
- Utilities (NAICS 22): 8%
- Management and Administrative Services (NAICS 55-56): 8%
The employment outlook will be good for User support technicians (NOC 2282) in the Vancouver Island and Coast region for the 2022-2024 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- Several positions will become available due to retirements.
- There are a small number of unemployed workers with recent experience in this occupation.
- Many new workers will be required in this occupation.
- There are not expected to be enough graduates from education programs to satisfy demand for workers.
Here are some key facts about User support technicians in the Vancouver Island and Coast region:
- Approximately 2,540 people work in this occupation.
- User support technicians mainly work in the following sectors:
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 25%
- Professional, scientific and technical services (NAICS 54): 23%
- Educational services (NAICS 61): 15%
- Provincial and territorial public administration (NAICS 912): 9%
Yukon Territory
An employment outlook has not been assigned to this occupation in this region due to low levels of employment.
Northwest Territories
An employment outlook has not been assigned to this occupation in this region due to low levels of employment.
Nunavut
An employment outlook has not been assigned to this occupation in this region due to low levels of employment.
- Date modified: