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customer service clerk

Title posted on CivicJobs.ca - Customer Service Assistant

Posted on March 31, 2025 by Employer details City of Burnaby

Job details

Customer Service AssistantCompetition No: 2025-070Duration: Regular Full TimeSalary: $4,672 - 4,865 - 5,060 - 5,270 - 5,491/month (2024 Rates)Schedule: 70 hours bi-weekly; Monday to Friday from 8:00 AM - 4:45 PM (Nine-Day Fortnight)Special Notes: Normal for CUPE 23 Inside Division Collective AgreementLast Updated: 3/31/25As employees, we joined the City to make a difference in the community. The Burnaby Promise sets out the responsibilities of every employee, every day, in every decision we make. It describes the standards that every employee should strive to meet when interacting with Burnaby residents, external and internal clients, and City colleagues. It gives us the tools to check our actions, particularly in times of conflict or challenge. When every employee lives by the Principles and Commitments in this document, we will collectively create a City we all want to be in, that fosters employee engagement, strengthens our relationships, and better serves our community through service excellence.This position works in the Development organizational unit. This is clerical work of moderate complexity involving the processing and issuing of various permits and providing customer services in the Planning and Development Department. Responsibilities include: receiving and initiating the application process for rezoning, subdivision, preliminary plan approval, temporary use, development variance, and other permits issued by the Planning Division; checking various development applications for completeness of routine information including pre-screening for obvious non-compliance to regulations and by-laws; calculating fees from schedules; receives payments, issues receipts and processes refunds. A Customer Service Assistant will receive and respond to routine enquiries related to zoning and property development, and provide routine information related to the Burnaby Zoning By-law. Other responsibilities include maintaining departmental records relative to zoning, subdivisions, easements and rights-of-way, plan areas and other requirements pertaining to the development of a property; maintaining and filing permit and application records; entering data into the Energov System; monitoring information output; correcting errors and updating information. Performs related work as required.Qualifications include completion of Grade 12 supplemented by or including standard commercial courses and courses relating to the work plus sound related office experience involving public contact preferably in a Municipal Planning department, or an equivalent combination of education and experience. Considerable knowledge of applicable departmental practices, procedures, rules and regulations and of the requirements of other departments and agencies relative to permit application processing; knowledge of account classification and of recording and balancing remittances. An incumbent will have sound knowledge of record keeping and routine correspondence preparation. Working knowledge of the zoning and other related by-laws. A Customer Service Assistant will have the ability to deal effectively and courteously with the public, officials and staff in supplying information and in explaining by-laws, regulations and departmental procedures, and to work with limited supervision and exercise sound judgement in making decisions.Please apply online by April 9, 2025. We respectfully acknowledge that the City of Burnaby is located on the unceded territories of the x?m??k??y? ?m (Musqueam), S?wx? wú7mesh (Squamish), s?lilw?ta? (Tsleil-Waututh), and k?ik?????m Peoples (Kwikwetlem). Each Nation has distinct histories and distinct traditional territories that fully or partially encompass the city. We encourage you to learn more about the Host Nations whose ancestors have occupied and used these lands, including parts of present-day Burnaby, for thousands of years. We are grateful to be on this territory as we dedicate ourselves to creating an inclusive and diverse w