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manager, community centre

Title posted on CareerBeacon - Manager, Customer Experience - Magog Branch

Posted on April 08, 2025 by Employer details TD Bank

Job details

Work Location:Magog, Quebec, CanadaHours:37.5Line of Business:Personal &amp; Commercial BankingPay Details:57 100 $ / $57,100 - 80 600 $ / $80,600 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:Department Overview:At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.Job Description:Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.In this role, you would:Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followedCollaborate with One TD partners to help all customers in a way that suit their needs bestSupport the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as requiredCoach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experienceLead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issuesAdminister complex daily branch administrative dutiesMaintain customer facing areas of the branch as per premises, marketing, and regulatory guidelinesLead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completedHelp build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantlyJob Requirements:Undergraduate degree and/or over 3 years of relevant work experienceSound knowledge of processes management, business and operational functions including banking solutions and conceptsProficiency in software tools including MS Office, and internet applicationTactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical wayA go-getter with strong organizational, planning and time management skillsA dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment#LI-Retail #IN-RetailWho We Are:TD is one of the world's leading