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customer service agent
With some duties as a truck dispatcher
Posted on April 11, 2025 by Employer details El Cheapo Movers Ltd
Job details
Education: College/CEGEP. or equivalent experience. Work setting: Urban area. Transportation company. Sales. Dispatching. Office. Tasks: Supervise staff. Answer written and oral inquiries. Address customers' complaints or concerns. Answer inquiries and provide information to customers. Arrange for billing for services. Arrange for refunds and credits. Explain the type and cost of services offered. Issue receipts and other forms. Maintain records and statistics. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Order office supplies and maintain inventory. Perform general office duties. Receive and log complaints. Receive payments. Explain procedures, risks and benefits to clients. Maintain and manage digital database. Answer clients' inquiries and provide information. Type and proofread correspondence, forms and other documents. Store, update and retrieve financial data. Sort, process and verify applications, receipts and other documents. Send and receive messages. Provide general information to clients and the public. Perform basic bookkeeping tasks. Organize and schedule office work. Locate and remove files requested. Work with minimal supervision. Receive and forward telephone or electronic enquiries. Work on reports from manual or electronic files, inventories and databases. Process incoming and outgoing mail manually or electronically. Prepare invoices and bank deposits. Photocopy and collate documents for distribution, mailing and filing. Perform data entry. Provide customer service. Prepare and monitor contracts and budgets. Computer and technology knowledge: Database software. Internet. MS Excel. MS Outlook. MS Word. Quick Books. Google Drive. Electronic mail. Type of experience: Call centre. Area of work experience: Community service organization. Invoices. Correspondence. Contracts. Type of industry experience: Automobile and Trucking industry. Area of specialization: Payroll services. Forms and records. Security and safety: Criminal record check. Driver's validity licence check. Driving record check (abstract). Reference required. Transportation/travel information: Valid driver's licence. Public transportation is available. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Tight deadlines. Work under pressure. Repetitive tasks. Sitting. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Organized. Reliability. Team player. Initiative. Judgement. Ability to multitask. Dependability. Honesty. Quick learner. Accurate. Adaptability. Collaborative. Energetic. Positive attitude. Time management. Resourcefulness. Screening questions: Are you available for shift or on-call work?. Are you available for the advertised start date?. Are you currently legally able to work in Canada?. Do you currently reside in proximity to the advertised location?. Do you have previous experience in this field of employment?. Experience: 3 years to less than 5 years. Health benefits: Health care plan. Other benefits: Free parking available.- LocationToronto, ON
- Workplace information On site
- Salary$23.00 to $25.00HOUR hourly (To be negotiated) / 4 to 50 hours per week
- Terms of employment Casual employmentPart time leading to full time
- Day, Weekend, Flexible Hours, To be determined, Early Morning, Morning, 07:30 to 15:30
- Starts as soon as possible
- Benefits: Health benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3279263
Overview
Languages
English
Education
- College/CEGEP
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Urban area
- Transportation company
- Sales
- Dispatching
- Office
Responsibilities
Tasks
- Supervise staff
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints
- Receive payments
- Explain procedures, risks and benefits to clients
- Maintain and manage digital database
- Answer clients' inquiries and provide information
- Type and proofread correspondence, forms and other documents
- Store, update and retrieve financial data
- Sort, process and verify applications, receipts and other documents
- Send and receive messages
- Provide general information to clients and the public
- Perform basic bookkeeping tasks
- Organize and schedule office work
- Locate and remove files requested
- Work with minimal supervision
- Receive and forward telephone or electronic enquiries
- Work on reports from manual or electronic files, inventories and databases
- Process incoming and outgoing mail manually or electronically
- Prepare invoices and bank deposits
- Photocopy and collate documents for distribution, mailing and filing
- Perform data entry
- Provide customer service
- Prepare and monitor contracts and budgets
Experience and specialization
Computer and technology knowledge
- Database software
- Internet
- MS Excel
- MS Outlook
- MS Word
- Quick Books
- Google Drive
- Electronic mail
Type of experience
- Call centre
Area of work experience
- Community service organization
- Invoices
- Correspondence
- Contracts
Type of industry experience
- Automobile and Trucking industry
Area of specialization
- Payroll services
- Forms and records
Additional information
Security and safety
- Criminal record check
- Driver's validity licence check
- Driving record check (abstract)
- Reference required
Transportation/travel information
- Valid driver's licence
- Public transportation is available
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Repetitive tasks
- Sitting
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
- Accurate
- Adaptability
- Collaborative
- Energetic
- Positive attitude
- Time management
- Resourcefulness
Benefits
Health benefits
- Health care plan
Other benefits
- Free parking available
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Advertised until
2025-05-11
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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