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guest services manager
Posted on April 15, 2025 by Employer details Days Inn & Suites by Wyndham West Edmonton
Job details
Job Title: Guest Service Manager Department: Guest Services Reports to: General Manager Ø Responsible for positive guest relations, including handling inquiries regarding the hotel and local amenities, as well as assisting with issues about the guest's stay at the property. Ø Responsible for complying with all safety and security policies, as outlined in the Employee and Health & Safety Orientation. Ø Ensure all front desk staff has arrived and is prepared to work according to the schedule. Ø Maintain all emails, and voicemails pertaining to the Guest Services Department, and take appropriate action when required. Ø Create schedules for guest services department and approve hours in payroll system. Ø Attend necessary management training, and staff meetings as required / requested. Ø Interview, Hire, Train, terminate all new / existing staff members pertaining to the Guest Services Department. Ø Oversee staff meetings for the Guest Services Department. Ø Manage all Guest Services staff, ensure that professionalism is maintained at ALL times. Ø Review and block rooms for arriving guests based on special requests and group arrivals. Arrange guest requests and ensure that appropriate charging procedures are maintained. Ø Ensure hotel lobby and public areas are kept clean and well-maintained at all times. Ø Keep track of all Lost & Found items received at the Front Desk, ensure proper tracking records have been kept. Ø Review and file housekeeping sheets and maintenance work orders to maintain accurate room inventory and status; Ø Process guest registration, including computation and collection of payment, as well as verification/processing of credit card transactions. Ø Communicate with all departments of the hotel / company efficiently. Ø Ensure social media requests from the marketing department are responded to in a timely fashion. Ø Ensure accurate cash sheets and sales ratios are provided to the accounting department in a timely fashion. Ø Managing Accounts Receivables and assisting General Manager with follow-up and collections. Ø Maintain Property Management System (PMS) Ø Other duties as assigned by Management. Ø Bubbly Personality & Minimum 2 years leadership skills Job Type: Full-time Pay: $19.00-$22.00 per hour Work Location: In person- LocationEdmonton, AB
- Workplace information On site
- Salary$19.00 to $22.00HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9711074778
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