supervisor - retail

Title posted on indeed.com - Retail Supervisor

Posted on April 19, 2025 by Employer details Fujiya

Job details

*Retail Customers Department Supervisor* *Fujiya Foods ? Victoria Location* *About Fujiya Foods* Fujiya (fujiya.ca) is a Japanese specialty foods business with nearly 50 years of history. Since opening our first store in Vancouver, we have expanded to 4 locations across BC: Strathcona (Clark Drive), Downtown Vancouver, Richmond, and Victoria. *Job Overview* As a Retail Supervisor at Fujiya Foods (Victoria location), you will ensure the checkout process is being performed correctly and efficiently to maximize customer satisfaction. Support with restocking, merchandising and administrative duties. *Hours:* * Between 8:00 AM - 6:30 PM (7.5-hour shifts) * Full-time (4-5 days per week) *Benefits:* * Flexible scheduling * Employee store discount *Job Duties:* In addition to performing general cashier duties, Retail Supervisors will be responsible for the following: * Oversee and supervise retail staff * Train new employees and monitor their progress * Advise the Manager on employee performance, compensation, promotions, and terminations * Develop employee schedules with the Manager and report absences or tardiness * Enhance team productivity and engagement * Handle customer and vendor calls, orders, and requests * Delegate tasks and follow up with team members * Ensure proper organization of retail and storage areas * Assist with problem-solving and resolve customer service issues * Maintain and update various databases, spreadsheets, and directories * Receive, inspect, and count goods; check for damage, expired, or missing items (review Purchase Orders and credit requests) * Help maintain office and kitchen equipment inventory, ordering supplies as needed * Assist with cashier procedures, restocking, daily opening/closing, floats, customer orders, and coin exchange * Assist with other administrative duties as required * Additional duties and responsibilities may be added or modified as needed throughout your employment *Ideal Candidate:* * Responsible, with a passion for sharing Japanese food and culture * Knowledge of Japanese products * Experience managing or supervising a team * Able to lift heavy items *Application Note:* Only those selected for an interview will be contacted. Job Types: Full-time, Permanent Pay: From $21.00 per hour Additional pay: * Overtime pay Benefits: * Casual dress * Discounted or free food * Flexible schedule * Paid time off * Store discount Schedule: * 8 hour shift * Day shift * Holidays * Monday to Friday * Morning shift * Weekends as needed Experience: * Supervising: 1 year (preferred) Location: * Victoria, BC (preferred) Work Location: In person