Loading, please wait...

guest service agent

Posted on April 21, 2025 by Employer details Westin Bear Mountain Resort & Spa

Job details

*Join Our Team at The Westin Bear Mountain Resort & Spa* _Luxury. Comfort. Exceptional Service._ *About Us* Nestled in the stunning natural beauty of Victoria, The Westin Bear Mountain Resort & Spa is a premier 5-star destination featuring 91 well-appointed guest rooms, a full-service restaurant, a vibrant bar and lounge, a 300-person ballroom, and state-of-the-art conference facilities. As part of the Westin brand under the Marriott International umbrella, our resort also boasts a world-class spa and a tranquil serenity pool, delivering an unforgettable experience to every guest. *The Opportunity* We are currently seeking a dynamic and customer-focused *Guest Service Agent* to join our front desk team. This role is ideal for someone who thrives in a fast-paced, high-end hospitality environment and takes pride in providing warm, attentive, and intuitive service. While previous hotel experience is an asset, we welcome candidates with strong transferable skills and a passion for guest relations. *Key Responsibilities* * Warmly welcome and check in guests, ensuring a seamless arrival experience * Confirm reservations, process payments, and assign accommodations * Handle guest requests with professionalism and discretion, maintaining confidentiality at all times * Manage incoming calls, assist with reservations, and provide concierge-level guidance * Collaborate with other departments to ensure guest satisfaction and smooth operations * Promote loyalty programs and additional services to enhance the guest experience * Balance working independently with being an engaged, supportive team member *Qualifications* * Proven customer service skills with a focus on guest satisfaction * Previous hotel experience, particularly in front desk operations * Proficiency in handling multi-line phone systems * Strong hospitality skills to enhance guest experiences * Bilingual or multilingual abilities preferred for effective communication * Excellent phone etiquette and interpersonal skills *What We Offer* * A stunning workplace at the top of Bear Mountain in Langford * Complimentary on-site parking for staff * Access to our premium fitness facility * Delicious, complimentary staff lunches daily * A supportive and collaborative work environment that values employee well-being Job Type: Full-time Pay: From $22.00 per hour Expected hours: 32 ? 40 per week Benefits: * Dental care * On-site parking * Paid time off * Vision care Flexible language requirement: * French not required Schedule: * Day shift * Evening shift * Monday to Friday * Weekends as needed Ability to commute/relocate: * Victoria, BC V9B 6R3: reliably commute or plan to relocate before starting work (required) Application question(s): * Can you commit to morning, mid and evening shifts as well as weekend shifts? Work Location: In person Application deadline: 2025-05-03