With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Overview:Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout process.Key Responsibilities:Ensures Customer SatisfactionUsing the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.Demonstrates knowledge of products and services and makes appropriate suggestions to meet the customers' needs.Treats all customers and associates in a sincere, appreciative manner and minimizes the time in the checkout line, acknowledging waiting customers.Promote and recommends services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.Maintains Safety, Security and Shrink MitigationFollows all Safety and Loss Prevention policies and procedures.Follows processes on the front-end designed to mitigate shrink and protect assets.Competencies:Communicates EffectivelyCustomer FocusSkills:Interpersonal skillsCash HandlingDirect Manager/Direct Reports:Front End SupervisorTravel Requirements:NonePhysical Requirements:Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving itemsHybrid Work:DependentWorking Conditions:Working within a flexible schedule that may include evening and weekends.Warehouse environment that can be dusty and noisy.Doors are frequently open, causing drafts and interior temperature changes.Minimum Education:Highschool Diploma or EquivalentMinimum Years of Work Experience:1 to 2 years Retail or Cash experience an assetMinimum Leadership Experience:NACertifications:NAOther Requirements/Assets:NA
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