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technical support agent
Posted on April 24, 2025 by Employer details Dominion Lending Centres Inc.
Job details
Education: Other trades certificate or diploma. Work setting: Help desk. Tasks: Give access to computer networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Supervision: No supervision responsibility. Certificates, licences, memberships, and courses : Microsoft certified IT professional (MCITP). Network+ Certification. A+ Certification. Computer and technology knowledge: iOS. Networking software. Networking hardware. Internet. Mac OS. Zendesk. MS Office. MS Windows. SharePoint. Spreadsheet. Type of experience: Call centre. Security and safety: Criminal record check. Transportation/travel information: Own transportation. Own vehicle. Public transportation is available. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Attention to detail. Sitting. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Experience: 1 year to less than 2 years. Workplace information: Hybrid. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Other benefits: Parking available.- LocationPort Coquitlam, BC
- Workplace information Hybrid
- Salary$45,000 to $48,000YEAR annually (To be negotiated) / 37.5 hours per week
- Terms of employment Permanent employmentFull time
- 09:00 to 17:00
- Starts as soon as possible
- Benefits: Health benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3288227
Overview
Languages
English
Education
- Other trades certificate or diploma
Experience
1 year to less than 2 years
Hybrid
Work must be completed both in person and remotely.
Work setting
- Help desk
Responsibilities
Tasks
- Give access to computer networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
Supervision
- No supervision responsibility
Credentials
Certificates, licences, memberships, and courses
- Microsoft certified IT professional (MCITP)
- Network+ Certification
- A+ Certification
Experience and specialization
Computer and technology knowledge
- iOS
- Networking software
- Networking hardware
- Internet
- Mac OS
- Zendesk
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
Type of experience
- Call centre
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Own transportation
- Own vehicle
- Public transportation is available
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Other benefits
- Parking available
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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