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guest service agent
Posted on April 24, 2025 by Employer details Fairfield By Marriott Vernon
Job details
*Job Summary* We are seeking a dedicated and friendly Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service in a hospitality environment. This role requires strong communication skills, a passion for helping others, and the ability to handle various tasks efficiently. *Responsibilities* * Greet and welcome guests upon arrival with a warm and friendly demeanor. * Manage front desk operations, including check-in and check-out processes. * Respond promptly to guest inquiries and provide information about hotel services and local attractions. * Handle phone systems effectively, ensuring all calls are answered with professionalism and courtesy. * Assist guests with reservations, modifications, and cancellations as needed. * Maintain accurate records of guest information and transactions in the hotel management system. * Address guest complaints or issues promptly, ensuring a satisfactory resolution. * Collaborate with housekeeping and maintenance teams to ensure guest satisfaction during their stay. * Uphold the highest standards of hospitality and customer service at all times. *Requirements* * Previous experience in guest services or hospitality is preferred. * Strong customer service skills with a focus on guest satisfaction. * Excellent verbal communication skills, including phone etiquette. * Ability to work flexible hours, including weekends and holidays as needed. * A positive attitude, strong work ethic, and ability to work well under pressure in a fast-paced environment. Job Types: Full-time, Part-time Pay: From $18.00 per hour Schedule: * Evening shift * Every Weekend * Morning shift Ability to commute/relocate: * Vernon, BC V1T 9V2: reliably commute or plan to relocate before starting work (required) Work Location: In person- LocationVernon, BC
- Workplace information On site
- Salary$18.00HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9721298963
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