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medical office assistant

Posted on May 01, 2025 by Employer details CUPS Calgary

Job details

_*Navigate Complexities. Create Change. Together. This is our purpose at CUPS*__. Our unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a stronger community. _ _Clients depend on us, supporters trust us, and partners count on our collaboration. We do not take this responsibility lightly ? we are accountable for our words, our actions, our relationships, and most importantly, ourselves. Through a compassionate lens, we afford every person dignity in their interactions with us. We proactively seek opportunities for continuous learning with open minds and transformative spirits. Through our culture, rooted in our values, we will achieve our purpose and ambition._ *The Opportunity* We are seeking a *Medical Office Assistant (MOA) *who will play an important role in co-creating a caring, dignified and trauma-informed experience for CUPS clients, ensuring they receive a holistic approach to their care. As a key member of the Care Coordination Community of Practice, you will provide administrative clinical support, client navigational support, and data management within the health clinic. You will work closely with staff within the health clinic, throughout the organization, and with external stakeholders to support CUPS clients to ensure an integrated approach to service delivery. *LOCATION:* Onsite, CUPS - 1001 10 Ave SW, Calgary,*REPORTS TO:* Manager of Clinic Operations *CONTRACT TYPE: *Permanent *SCHEDULE:* Full-time, Mon to Fri, *40 *hours per week *STARTING SALARY RATE: *$23.88 - 24.82/hour *Key Responsibilities* *Leadership & Culture:* * Create approachable, caring and trauma informed environment for clients accessing CUPS services * Contribute to safety and wellness of clients, colleagues and visitors by remaining up to date on CUPS health & safety protocols * Act as warden for client dignity by ensuring confidential client information is handled with the utmost care and respect in alignment with HIPA and CUPS privacy protocols & values * Act as ambassador of CUPS mission and values both internally and externally *Organizational Duties and Performance:* * Coordinate the flow of clients and client information through the health clinics multi-disciplinary teams and to internal CUPS programming for achievement of integrated care experience for client: including triage, facilitating assessments, referrals and appointment scheduling * Develop and maintain diverse scope of practice through rotation of coverage for all MOA duties throughout clinic according to need and team schedule * Collect and manage client records ensuring accuracy and completeness, following up with team members as required to acquire missing information * Accurately enter all required data points in all databases * Remain up to date on internal changes to programs, services and personnel to ensure accurate care plan development and warm hand-offs of clients to colleagues *Stakeholder Relations:* * Develop and maintain collaborative and accountable working relations with internal CUPS colleagues to strengthen communication flow and cross-program understanding * Support effective team-based care through clear communication with colleagues and rotating physicians * Provide caring, reliable, trauma-informed care to all clients accessing CUPS to reduce barriers to service and increase community trust * Share experience and knowledge with students, volunteers and guests interested in CUPS services to further develop CUPS social justice impact & external ambassador network *What You Bring: * * Diploma in Medical Office Administration with 1-year experience, or MOA Certificate and 2 years? experience in medical reception/medical office assistance * 1-3 years previous work experience in the social service sector preferred * Demonstrated