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customer service agent
Posted on May 05, 2025 by Employer details IBEX Payroll
Job details
Education: No degree, certificate or diploma. Work setting: Software company. Tasks: Answer written and oral inquiries. Address customers' complaints or concerns. Answer inquiries and provide information to customers. Maintain records and statistics. Explain procedures, risks and benefits to clients. Maintain and manage digital database. Answer clients' inquiries and provide information. Produce reports. Computer and technology knowledge: Salesforce. Database software. MS Excel. MS Outlook. MS Windows. MS Word. MS Office. Spreadsheet. Google Drive. Information technology. Type of experience: Call centre. Area of specialization: Technical support. Payroll services. Security and safety: Basic security clearance. Criminal record check. Reference required. Transportation/travel information: Own transportation. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Tight deadlines. Work under pressure. Repetitive tasks. Own tools/equipment: Internet access. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Organized. Reliability. Team player. Initiative. Judgement. Ability to multitask. Dependability. Honesty. Experience: 1 year to less than 2 years. Workplace information: Hybrid. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Long term benefits: Long-term care insurance. Other benefits: Free parking available. Learning/training paid by employer. On-site amenities. On-site recreation and activities. Other benefits. Paid time off (volunteering or personal days). Team building opportunities. Parking available. Wellness program.- Location421 Mulvey Avenue EastWinnipeg, MBR3L 0R6
- Workplace information Hybrid
- Salary$42,000YEAR annually / 40 hours per week
- Terms of employment Permanent employmentFull time
- Day
- Starts as soon as possible
- Benefits: Health benefits, Long term benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3297676
Overview
Languages
English
Education
- No degree, certificate or diploma
Experience
1 year to less than 2 years
Hybrid
Work must be completed both in person and remotely.
Work setting
- Software company
Responsibilities
Tasks
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Maintain records and statistics
- Explain procedures, risks and benefits to clients
- Maintain and manage digital database
- Answer clients' inquiries and provide information
- Produce reports
Experience and specialization
Computer and technology knowledge
- Salesforce
- Database software
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- MS Office
- Spreadsheet
- Google Drive
- Information technology
Type of experience
- Call centre
Area of specialization
- Technical support
- Payroll services
Additional information
Security and safety
- Basic security clearance
- Criminal record check
- Reference required
Transportation/travel information
- Own transportation
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Repetitive tasks
Own tools/equipment
- Internet access
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
Long term benefits
- Long-term care insurance
Other benefits
- Free parking available
- Learning/training paid by employer
- On-site amenities
- On-site recreation and activities
- Other benefits
- Paid time off (volunteering or personal days)
- Team building opportunities
- Parking available
- Wellness program
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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