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user support analyst
With some duties as a technical support analyst
Posted on May 05, 2025 by Employer details MindBridge Analytics
Job details
Education: Bachelor's degree. Tasks: Give access to computer networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Manage incidents. Troubleshoot and resolve technical problems. Resolve product and service related problems. Supervision: No supervision responsibility. Computer and technology knowledge: Android. Information Technology Infrastructure Library (ITIL). Jira. Intranet. Internet. Desktop applications. File management software. Security software. Presentation software. Communication software. Python. Zendesk. MS Office. MS Windows. Data manipulation and analysis. Data analysis and interpretation. Enterprise resource planning (ERP) software. Area of work experience: Process troubleshooting. Consulting. Auditing. Area of specialization: Accounting and financial services. Security and safety: Secret clearance. Criminal record check. Transportation/travel information: Own transportation. Willing to travel. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Attention to detail. Sitting. Own tools/equipment: Internet access. Cellular phone. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you currently legally able to work in Canada?. Do you have previous experience in this field of employment?. Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?. What is the highest level of study you have completed?. Experience: 3 years to less than 5 years. Workplace information: Remote. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Bonus. Registered Retirement Savings Plan (RRSP). Long term benefits: Maternity and parental benefits. Other benefits: Learning/training paid by employer. Paid time off (volunteering or personal days). Team building opportunities. Wellness program. Support for persons with disabilities: Provides physical accessibility accommodations (for example: ramps, elevators, etc.). Applies accessible and inclusive recruitment policies that accommodate persons with disabilities . Support for Indigenous people: Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers . Support for mature workers: Applies hiring policies that discourage age discrimination . Supports for visible minorities: Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.). Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.- LocationRemote based in Ottawa, ON
- Workplace information Remote
- Salary$20.00 to $36.00HOUR hourly (To be negotiated) / 40 hours per week
- Terms of employment Permanent employmentFull time
- Flexible Hours
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Long term benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3297526
Overview
Languages
English
Education
- Bachelor's degree
Experience
3 years to less than 5 years
Remote
Work must be done remotely. There’s no office space provided.
Responsibilities
Tasks
- Give access to computer networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
- Troubleshoot and resolve technical problems
- Resolve product and service related problems
Supervision
- No supervision responsibility
Experience and specialization
Computer and technology knowledge
- Android
- Information Technology Infrastructure Library (ITIL)
- Jira
- Intranet
- Internet
- Desktop applications
- File management software
- Security software
- Presentation software
- Communication software
- Python
- Zendesk
- MS Office
- MS Windows
- Data manipulation and analysis
- Data analysis and interpretation
- Enterprise resource planning (ERP) software
Area of work experience
- Process troubleshooting
- Consulting
- Auditing
Area of specialization
- Accounting and financial services
Additional information
Security and safety
- Secret clearance
- Criminal record check
Transportation/travel information
- Own transportation
- Willing to travel
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
Own tools/equipment
- Internet access
- Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Bonus
- Registered Retirement Savings Plan (RRSP)
Long term benefits
- Maternity and parental benefits
Other benefits
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
- Team building opportunities
- Wellness program
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for persons with disabilities
- Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
- Applies accessible and inclusive recruitment policies that accommodate persons with disabilities
Support for Indigenous people
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
Support for mature workers
- Applies hiring policies that discourage age discrimination
Supports for visible minorities
- Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Advertised until
2025-06-04
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
Remote job disclaimer: The minimum wage of this job is calculated based on the location of the employer. This might be different from the minimum wage currently offered in your province or territory.
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