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customer service agent
Posted on May 06, 2025 by Employer details Southland Transportation
Job details
*Customer Service Agent - On-It Regional Transit* SOUTHLAND is currently hiring a Customer Service Agent for seasonal work between May 16 - October 13, 2025. Shifts fall Friday, Saturday, Sunday and statutory holidays between 3:00 pm and 8:30 pm. The successful candidate will work approximately 15 hours per week at an hourly rate of $18.00. Customer Service Agents are required to work outside. *Knowledge and Skills Required* * Good communicator ? fluency in reading, writing and speaking English * Ability to speak a second language preferred * Confident, pleasant and welcoming disposition * Previous experience in a customer facing / customer service position * Computer literate and experienced with Microsoft Office * Good problem solving skills * Ability to work on own initiative *Principal Duties and Responsibilities* * Answer customer?s questions about schedules, routes and timings * Deal with public, customer and staff inquiries in a professional manner and find diplomatic solutions to address concerns * Liaise with Supervisor, drivers and other CSA?s to ensure a smooth and trouble free operation * Monitor Betterez App to ensure functionality and performance * Provide information to the Supervisor to enable them to make decisions regarding service, load levels and service changes * Compile data on passenger numbers for each trip * Manage and log lost property items * Ensure operating procedures are adhered to *Education and Experience* * High School Diploma or General Equivalency Diploma (GED) * Experienced working in a customer service environment * Excellent communication, organization and problem solving skills Job Types: Part-time, Seasonal Contract length: 5 months Pay: $18.00 per hour Schedule: * Holidays * Weekends only Work Location: In person- LocationBanff, AB
- Workplace information On site
- Salary$18.00HOUR hourly
- Terms of employment Seasonal employmentPart time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9733487210
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