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front desk agent
Posted on May 07, 2025 by Employer details Bridgemans Crew Management LTD
Job details
Education: Secondary (high) school graduation certificate. Work setting: Help desk. Cruise ship. Tasks: Investigate complaints and claims . Register arriving guests and assign rooms. Resolve complaints and claims . Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Process guests' departures, calculate charges and receive payments. Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and safety procedures. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Contact customers to deliver requested wakeup calls. Perform light housekeeping and cleaning duties. Provide customer service. Perform front desk duties. Experience: 3 years to less than 5 years.- Location2512 Yukon StreetVancouver, BCV5Y 0H2
- Workplace information On site
- Salary$17.40 to $19.50HOUR hourly (To be negotiated) / 84 hours per week
- Terms of employment Permanent employmentFull time
- Overtime
- Starts as soon as possible
- vacancies 16 vacancies
- Source Job Bank #3301305
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Help desk
- Cruise ship
Responsibilities
Tasks
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
- Perform front desk duties
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Advertised until
2025-06-06
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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