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customer service clerks supervisor
With some duties as a customer service agent
Posted on May 14, 2025 by Employer details Panda Communications Corp.
Job details
Education: Bachelor's degree. Asset languages: Mandarin. Work setting: Rural area. Tasks: Co-ordinate activities with other work units or departments. Establish work schedules and procedures. Identify workers' training needs. Prepare and submit reports. Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality. Perform same duties as workers supervised. Co-ordinate, assign and review work. Requisition materials and supplies. Address customers' complaints or concerns. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Train staff. Respond to employee questions and complaints. Provide product care and other information and service to customers. Provide emergency response when required. Explain the type and cost of services offered. Consult with clients after sale to provide ongoing support. Arrange for refunds and credits. Answer clients' inquiries and provide information. Answer inquiries and provide information to customers. Answer written and oral inquiries. Receive and log complaints. Explain procedures, risks and benefits to clients. Evaluate communication strategies and programs. Enter client information in databases. Supervision: Customer service clerk. 1 to 2 people. Computer and technology knowledge: Internet. Desktop publishing software. Mac OS. Electronic mail. Zendesk. Zoho CRM. Google Drive. Investigative expertise: Background checks (pre-marital, pre-employments etc.). Security and safety: Basic security clearance. Reference required. Transportation/travel information: Willing to travel. Own tools/equipment: Computer. Cellular phone. Personal suitability: Client focus. Dependability. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Judgement. Organized. Reliability. Team player. Flexibility. Ability to multitask. Punctuality. Quick learner. Honesty. Screening questions: Are you available for shift or on-call work?. Are you currently legally able to work in Canada?. Do you currently reside in proximity to the advertised location?. Experience: 3 years to less than 5 years. Health benefits: Dental plan. Health care plan. Vision care benefits. Other benefits: Free parking available.- LocationCompton, QC
- Workplace information On site
- Salary$34.50HOUR hourly / 60 hours bi-weekly
- Terms of employment Term or contractFull time
- Shift
- Starts as soon as possible
- Benefits: Health benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3298791
Overview
Languages
Bilingual
Education
- Bachelor's degree
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Asset languages
- Mandarin
Work setting
- Rural area
Responsibilities
Tasks
- Co-ordinate activities with other work units or departments
- Establish work schedules and procedures
- Identify workers’ training needs
- Prepare and submit reports
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Perform same duties as workers supervised
- Co-ordinate, assign and review work
- Requisition materials and supplies
- Address customers' complaints or concerns
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Train staff
- Respond to employee questions and complaints
- Provide product care and other information and service to customers
- Provide emergency response when required
- Explain the type and cost of services offered
- Consult with clients after sale to provide ongoing support
- Arrange for refunds and credits
- Answer clients' inquiries and provide information
- Answer inquiries and provide information to customers
- Answer written and oral inquiries
- Receive and log complaints
- Explain procedures, risks and benefits to clients
- Evaluate communication strategies and programs
- Enter client information in databases
Supervision
- Customer service clerk
- 1 to 2 people
Experience and specialization
Computer and technology knowledge
- Internet
- Desktop publishing software
- Mac OS
- Electronic mail
- Zendesk
- Zoho CRM
- Google Drive
Investigative expertise
- Background checks (pre-marital, pre-employments etc.)
Additional information
Security and safety
- Basic security clearance
- Reference required
Transportation/travel information
- Willing to travel
Own tools/equipment
- Computer
- Cellular phone
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Judgement
- Organized
- Reliability
- Team player
- Flexibility
- Ability to multitask
- Punctuality
- Quick learner
- Honesty
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Other benefits
- Free parking available
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Advertised until
2025-06-13
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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