Loading, please wait...

client service clerk

Title posted on CivicJobs.ca - Client Service Representatives

Posted on May 13, 2025 by Employer details BC Pension Corporation

Job details

Client Service Representatives Job DescriptionClassification:Clerk R15Reports to:Client Service ManagerSalary Range:$59,015.56 to $66,749.47 per annumUnion/Excluded:BCGEUSecurity Screening:RequiredJob Type:Regular part-time (20 hours per week)Regular full timeTemporary part time and full timeAdditional Info:Testing will be required. Temporary opportunities may be extended or made regular.Training for part-time opportunities takes place over 8 weeks and applicants are required to work full-time during this period. Once training is complete the schedule will revert to part-time (20 hours).An eligibility list to fill future vacancies may be established. We are seeking Client Service Representatives to join our team in VICTORIA, British Columbia, Canada. Join our team as a Client Service Representative (CSR), the first point of contact for members and employers across five complex pension plans in a multi-channel contact center (phone, mail, fax, email, chat). You'll respond to inquiries, provide accurate pension information, analyze data, assess member and employer needs, and explain pension concepts. You'll assist with pension eligibility, retirement planning, applications, and more, while maintaining high accuracy in updating member accounts.Professionalism, composure, compassion, and diplomacy are key, along with excellent communication and problem-solving skills. You'll benefit from quality assurance and coaching support, opportunities for skill development, and ensuring compliance with policies and legislation.About the inventoryThis inventory is for job seekers interested in becoming a Client Service Representative (CSR) with BC Pension Corporation.To become an inventory member, applicants must meet the posted job requirements and successfully complete an online assessment of their knowledge and skills.Once you become a member of the inventory, you will be offered the opportunity to interview for positions in one of three operations areas within the Member and Employer Experience division as vacancies arise.If you are interested in the specified position, you will be required to sign up for an interview. Successful applicants may be offered vacancies directly, or by way of being placed upon an eligibility list.Applicants who are not successful in being admitted to the inventory may reapply in the future. Hybrid Work Model This position is located in our Victoria, BC office. You will have the flexibility to work part of the time on-campus and part of the time off-campus. The requirement for on-campus presence is a minimum of 40% of your schedule in a month.Additional requirements are determined by the role functions and operational needs of each business area. ResponsibilitiesClient Service and Member Experience Provide high-quality service across multiple channels by assessing client needs, communicating pension concepts, and explaining benefit entitlements in clear, member-centric language. Counsel members on pension plan options, eligibility, costs, and tax implications, and respond to inquiries through various communication methods. Promote and guide members in using digital tools, ensuring accuracy in account updates and responses.Benefit Processing and AdministrationDetermine eligibility and process retirement, termination, and post-retirement benefits, performing detailed pension calculations and ensuring compliance with plan rules.Review, approve, and reconcile benefits, adjustments, and refunds while maintaining accurate member records.Employer Liaison and Data ReconciliationCollaborate with employers to ensure accurate reporting and data submissions, reconcile discrepancies, and analyze pension plan data to resolve complex cases.Training and LeadershipTrain and mentor staff in pension administration, communication, and inquiry responses while reviewing and approving their work.Projects and ImprovementsContribute to projects and initiatives that enhance member service, identify and address service