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user support technician
Posted on May 21, 2025 by Employer details Hy-Tek Computers
Job details
Education: Bachelor's degree. Work setting: Computer hardware or software retailer/wholesaler. Relocation costs not covered by employer. Willing to relocate. Help desk. Internet Service Provider (ISP). Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Certificates, licences, memberships, and courses : CompTIA Security+ Certification. Microsoft certified solutions associate (MCSA). Network+ Certification. A+ Certification. Computer and technology knowledge: Android. MAC. Linux. Unix. Device drivers. Networking software. Networking hardware. Networking security. Internet. Servers. Desktop applications. File management software. Security software. Multimedia software. Word processing software. Presentation software. Mail server software. Communication software. MS Office. MS Windows. Wireless networks. Security and safety: Basic security clearance. Criminal record check. Transportation/travel information: Own vehicle. Willing to travel. Willing to travel cross-border. Valid driver's licence. Public transportation is not available. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Handling heavy loads. Physically demanding. Attention to detail. Ability to distinguish between colours. Sitting. Combination of sitting, standing, walking. Standing for extended periods. Bending, crouching, kneeling. Own tools/equipment: Computer. Internet access. Cellular phone. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Screening questions: Are you currently a student?. Are you currently legally able to work in Canada?. Are you willing to relocate for this position?. Do you currently reside in proximity to the advertised location?. Do you have previous experience in this field of employment?. Do you have the above-indicated required certifications?. What is the highest level of study you have completed?. What is your current level of study?. Experience: 5 years or more. Health benefits: Dental plan. Health care plan. Vision care benefits. Other benefits: Free parking available.- Location4920 51 AveRocky Mountain House, ABT4T 1J6
- Workplace information On site
- Salary$35.21 to $44.47HOUR hourly (To be negotiated) / 35 hours per week
- Terms of employment Term or contractFull time
- Day, Morning
- Starts as soon as possible
- Benefits: Health benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3311800
Overview
Languages
English
Education
- Bachelor's degree
Experience
5 years or more
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Computer hardware or software retailer/wholesaler
- Relocation costs not covered by employer
- Willing to relocate
- Help desk
- Internet Service Provider (ISP)
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Credentials
Certificates, licences, memberships, and courses
- CompTIA Security+ Certification
- Microsoft certified solutions associate (MCSA)
- Network+ Certification
- A+ Certification
Experience and specialization
Computer and technology knowledge
- Android
- MAC
- Linux
- Unix
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- MS Office
- MS Windows
- Wireless networks
Additional information
Security and safety
- Basic security clearance
- Criminal record check
Transportation/travel information
- Own vehicle
- Willing to travel
- Willing to travel cross-border
- Valid driver's licence
- Public transportation is not available
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Physically demanding
- Attention to detail
- Ability to distinguish between colours
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
Own tools/equipment
- Computer
- Internet access
- Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Other benefits
- Free parking available
Who can apply for this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada
- other candidates, with or without a valid Canadian work permit
Advertised until
2025-06-04
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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