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technical support representative
Posted on June 06, 2025 by Employer details Group Elite Communications Inc.
Job details
Education: Bachelor's degree. Work setting: Telecommunications industry. Troubleshooting/diagnostic. Tasks: Report on the performance of computer systems and networks. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide customer service. Manage incidents. Troubleshoot and resolve technical problems. Communicate technical problems, processes and solutions. Document investigations and conclusions/recommendations. Computer and technology knowledge: Linux. Networking software. Networking hardware. Servers. MS Active Directory. .NET. MS Windows. Oracle. SQL. SharePoint. Voice over IP. Virtualization. Amazon Web Services (AWS). Security and safety: Criminal record check. Transportation/travel information: Public transportation is available. Work conditions and physical capabilities: Work under pressure. Attention to detail. Sitting. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Adaptability. Screening questions: Are you currently legally able to work in Canada?. Do you currently reside in proximity to the advertised location?. Do you have previous experience in this field of employment?. Experience: 3 years to less than 5 years. Health benefits: Dental plan. Health care plan. Paramedical services coverage. Financial benefits: Group insurance benefits. Life insurance. Registered Retirement Savings Plan (RRSP). Other benefits: Deferred Profit Sharing Plan (DPSP). Free parking available. On-site recreation and activities. Paid time off (volunteering or personal days). Team building opportunities.- Location400-2955 Jules BrillantLaval, QCH7P 6B2
- Workplace information On site
- Salary$28.00 to $33.65HOUR hourly (To be negotiated) / 80 hours bi-weekly
- Terms of employment Permanent employmentFull time
- Day, Evening, Overtime
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3323867
Overview
Languages
Bilingual
Education
- Bachelor's degree
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Telecommunications industry
- Troubleshooting/diagnostic
Responsibilities
Tasks
- Report on the performance of computer systems and networks
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide customer service
- Manage incidents
- Troubleshoot and resolve technical problems
- Communicate technical problems, processes and solutions
- Document investigations and conclusions/recommendations
Experience and specialization
Computer and technology knowledge
- Linux
- Networking software
- Networking hardware
- Servers
- MS Active Directory
- .NET
- MS Windows
- Oracle
- SQL
- SharePoint
- Voice over IP
- Virtualization
- Amazon Web Services (AWS)
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Public transportation is available
Work conditions and physical capabilities
- Work under pressure
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- Adaptability
Benefits
Health benefits
- Dental plan
- Health care plan
- Paramedical services coverage
Financial benefits
- Group insurance benefits
- Life insurance
- Registered Retirement Savings Plan (RRSP)
Other benefits
- Deferred Profit Sharing Plan (DPSP)
- Free parking available
- On-site recreation and activities
- Paid time off (volunteering or personal days)
- Team building opportunities
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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