customer service manager - retail
Posted on May 26, 2026 by a licensed third-party for Employer details NIBO Cash and Carry INC
Job details
Education: Secondary (high) school graduation certificate. Work setting: Retail service establishment. Vape shop. Tasks: Direct and control daily operations . Evaluate daily operations . Plan and organize daily operations. Manage staff and assign duties. Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales. Determine merchandise and services to be sold. Develop and implement marketing strategies. Determine staffing requirements. Resolve issues that may arise, including customer requests, complaints and supply shortages. Recruit, hire and supervise staff and/or volunteers. Supervise office and volunteer staff. Ensure compliance with government regulations. Record customers' orders. Greet customers. Provide customer service. Computer and technology knowledge: Point of sale system. Word processing software. MS Outlook. WordPress. Work conditions and physical capabilities: Combination of sitting, standing, walking. Screening questions: Are you authorized to work in Canada?. Do you have experience working in this field?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Experience: 5 years or more. Other benefits: Other benefits. Paid time off (volunteering or personal days).- Location North York, ONM9M 2H2
- Work location On site
- Salary$50.00HOUR hourly / 40 hours per week
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- Benefits: Other benefits
- vacancies 1 vacancy
- Source Job Bank #3584641
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
5 years or more
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Retail service establishment
- Vape shop
Responsibilities
Tasks
- Direct and control daily operations
- Evaluate daily operations
- Plan and organize daily operations
- Manage staff and assign duties
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
- Determine merchandise and services to be sold
- Develop and implement marketing strategies
- Determine staffing requirements
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Recruit, hire and supervise staff and/or volunteers
- Supervise office and volunteer staff
- Ensure compliance with government regulations
- Record customers' orders
- Greet customers
- Provide customer service
Experience and specialization
Computer and technology knowledge
- Point of sale system
- Word processing software
- MS Outlook
- WordPress
Additional information
Work conditions and physical capabilities
- Combination of sitting, standing, walking
Benefits
Other benefits
- Other benefits
- Paid time off (volunteering or personal days)
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Advertised until
2026-06-16
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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