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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on June 30, 2026 by Employer details Busy Bee Gold Dry Cleaners

Job details

Join Vancouver?s Premium Garment Care Team Busy Bee Gold Dry Cleaner is not a typical dry cleaner. For over 38 years, we have built our reputation on precision, care, and consistent service. Our clients trust us with garments that often carry real value, whether that means luxury fashion, tailored suits, delicate fabrics, or important everyday pieces. We are trusted by leading luxury brands and discerning clients across Vancouver because we pay attention to details others miss. We are now hiring a Customer Service Representative for our front desk team. This role is ideal for someone who is professional, careful, reliable, and comfortable being trusted with responsibility. This is also a strong opportunity for someone who wants a retail-style customer service role without late-night mall hours. We operate regular business hours, not late-night shopping centre closing shifts. About the Role As a Customer Service Representative, you are the first point of contact for our clients and an important link between the customer and our garment care team. This is not a passive front desk position. You will be responsible for receiving garments, entering accurate information, noticing details, communicating clearly, and making sure each item starts its care process properly. A small mistake at the front counter can create a larger issue later, so accuracy matters. What You?ll Be Responsible ForCustomer Service * Greet clients in a professional, warm, and calm manner * Help customers understand garment care options, timelines, and service expectations * Communicate clearly when a garment requires special handling, extra time, or additional review * Handle questions and concerns with patience and professionalism * Support a service experience that feels organized, respectful, and premium Garment Intake * Receive garments carefully at drop-off * Check items for stains, fabric concerns, damage, missing buttons, delicate trims, or special care needs * Tag garments accurately * Enter detailed notes into our system so the production team has the information they need * Pay extra attention to luxury, delicate, sentimental, or high-value garments Workflow and Coordination * Manage customer drop-offs and pick-ups accurately * Process transactions through the POS system * Communicate clearly with the cleaning, pressing, tailoring, and operations teams * Follow up with customers when needed * Keep the front counter clean, organized, and professional What We?re Looking For You may be a strong fit if you have experience in: * Customer service * Retail * Hospitality * Luxury or premium service environments * Front desk or reception roles Dry cleaning experience is helpful, but not required. What matters more is your mindset. We are looking for someone who is: * Detail-oriented and careful * Reliable and punctual * Calm during busy moments * Comfortable speaking with customers in clear English * Professional in appearance, tone, and attitude * Able to follow systems and instructions accurately * Willing to learn about fabrics, garment care, stains, and service standards * Responsible enough to work without constant supervision This Role Is Not For You If This role is probably not the right fit if: * You rush through details just to finish faster * You dislike repetitive accuracy-based work * You need constant reminders to stay organized * You become careless when the front counter gets busy * You avoid responsibility when something goes wrong * You are looking for an easy job where you can simply ?stand at the counter? * You are uncomfortable communicating professionally with customers We are friendly and supportive, but our standards are high. Our clients trust us with important garments, and that trust has to be protected every day. Why Work With Us * Competitive pay: $19.00 to $23.00 per hour, based on experience * Full-time and part-time opportunities available * Extended health, dental, and vision benefits for eligible em