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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on August 07, 2026 by Employer details Emile Corporation

Job details

We are looking for a detail-oriented and customer-focused *Customer Service Agent* to join our team. The ideal candidate is able to communicate effectively in English, handle multiple tasks at the same time, and remain calm and professional when dealing with challenging customer situations. Responsibilities * Respond to customer inquiries through phone, email, chat, and other communication channels. * Provide accurate and timely information regarding orders, deliveries, and service-related issues. * Handle customer complaints and concerns professionally and effectively. * Use de-escalation skills to manage difficult or frustrated customers and find appropriate solutions. * Coordinate with drivers, warehouses, and internal teams to resolve customer issues. * Follow company procedures, policies, and standard operating procedures (SOPs). * Accurately record customer interactions and update case information in the system. * Manage multiple customer inquiries and tasks simultaneously while maintaining accuracy. * Escalate complex or urgent issues to the appropriate team or supervisor when necessary. * Maintain a professional and helpful attitude when communicating with customers and colleagues. Requirements * Able to communicate effectively in *English*, both verbally and in writing. * *Cantonese, Mandarin, and/or French is an asset.* * Basic computer skills and the ability to learn new software and systems. * Strong attention to detail and accuracy. * Ability to multitask and prioritize work in a fast-paced environment. * Strong problem-solving and communication skills. * Able to remain calm and professional under pressure. * Strong customer service and conflict de-escalation skills. * Reliable, responsible, and willing to work as part of a team. * Previous customer service experience is an asset but not required. What We Are Looking For The successful candidate should be *patient, detail-oriented, organized, and comfortable handling multiple tasks at once*. You should be able to communicate clearly with customers, understand their concerns, and work toward a practical solution even in stressful situations. Pay: $3,051.00-$3,467.00 per month Benefits: * Company events Flexible language requirement: * French not required Education: * Secondary School (preferred) Language: * Cantonese (preferred) * Chinese (preferred) * English (preferred) * French (preferred) Work Location: In person