user support analyst
Posted on August 10, 2026 by Employer details TickTrade Systems Inc.
Job details
Education: College/CEGEP. Work setting: Financial technology (FinTech). Financial technology. Tasks: Report on the performance of computer systems and networks. Consult user guides, technical manuals and other documents to research and implement solutions. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide customer service. Manage incidents. Supervision: No supervision responsibility. Computer and technology knowledge: Jira. Linux. JavaOS. Zendesk. Security and safety: Criminal record check. Transportation/travel information: Own transportation. Work conditions and physical capabilities: Fast-paced environment. Sitting. Personal suitability: Client focus. Excellent oral communication. Team player. Experience: 2 years to less than 3 years. Employment terms options: Flexible hours. Workplace information: Hybrid. Health benefits: Dental plan. Health care plan. Vision care benefits. Financial benefits: Bonus. Life insurance. Pension plan. Registered Retirement Savings Plan (RRSP). Other benefits: Learning/training paid by employer. Paid time off (volunteering or personal days). Team building opportunities.- Location Toronto, ONM5H 2K1
- Work location Hybrid
- Salary$76,800YEAR annually / 40 hours per week Minimum wage is guaranteed
- Terms of employment Permanent employmentFull time
- Flexible hours
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3642534
Overview
Languages
English
Education
- College/CEGEP
Experience
2 years to less than 3 years
Hybrid
Work must be completed both in person and remotely.
Work setting
- Financial technology (FinTech)
- Financial technology
Responsibilities
Tasks
- Report on the performance of computer systems and networks
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide customer service
- Manage incidents
Supervision
- No supervision responsibility
Experience and specialization
Computer and technology knowledge
- Jira
- Linux
- JavaOS
- Zendesk
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Own transportation
Work conditions and physical capabilities
- Fast-paced environment
- Sitting
Personal suitability
- Client focus
- Excellent oral communication
- Team player
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Financial benefits
- Bonus
- Life insurance
- Pension plan
- Registered Retirement Savings Plan (RRSP)
Other benefits
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
- Team building opportunities
Who can apply for this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada
- other candidates, with or without a valid Canadian work permit
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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