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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative (CSR)

Posted on September 21, 2026 by Employer details Britnell

Job details

*About Us* Britnell is a privately-owned company managing a collection of e-commerce businesses focused on the senior care market. What makes working at Britnell genuinely fun is the people?a supportive, tight-knit team where your ideas are actually heard, your voice matters, and everyday accomplishments are celebrated together. We take pride in building a collaborative, detail-oriented, and dedicated team. If you enjoy helping people and thrive in a cooperative team environment, you?ll love working here. *The Role* As a Customer Service Representative, you will be the compassionate front line of our business. You?ll assist customers?often seniors or family caregivers?in finding the right healthcare and daily living solutions. If you thrive on solving real problems for people who need a helping hand, you?ll fit right in. *Key Responsibilities* * *Customer Support:* Answer incoming inquiries via phone and email with patience, empathy, and clarity. * *Product Expertise:* Build a deep understanding of our core product lines to effectively guide customers toward the right solutions. * *Order Management:* Accurately process orders and maintain customer records using our internal software systems. * *Process Improvement:* Share feedback and suggestions to help us refine systems, improve workflows, and enhance the customer experience. *What You Bring to the Team* * *Empathy & Drive:* A genuine commitment to helping others paired with a self-motivated approach to problem-solving. * *Communication Skills:* Excellent phone manner and clear, professional written/spoken English. * *Tech-Savvy Mindset:* Comfortable navigating tools like Google Workspace, Gmail, and Excel, with an interest in exploring new digital tools, including AI, to streamline tasks. * *Organization & Detail:* Strong time-management and detail-oriented organizational skills within a fast-paced environment *Why You?ll Love Working Here* * *A Team That Has Your Back:* Great colleagues who make the workday enjoyable and collaborate through every challenge. * *Your Voice Counts:* We actively encourage team feedback and suggestions to make our workplace and processes better. * *Predictable Schedule:* Work regular business hours (Monday?Friday) with weekends off. * *Clear Growth:* Transparent starting salary with a guaranteed pay raise after your first year. *Job Details* * *Job Type: *Full Time Permanent (Existing position) * *Schedule:* 40 hours per week (between 8:30am - 5:30pm EST Monday - Friday) * *Salary:* $40,000 per year with guaranteed pay increase after 1 year * *Location:* In-person at our Oakville, ON office * *Benefits*: Eligible for HSA benefits program after 6 months of employment *Ready to Apply?* We?d love to learn more about you! *Please submit your resume and a cover letter. *To show us you have an eye for detail, please include the following in your cover letter: * A bit about yourself and why you are excited about this role * Fun Question: If you could have any superpower, what would it be and why? *Note: Applications that include a cover letter with an answer to the fun question will automatically advance to the next review stage.* Pay: $40,000.00 per year Work Location: In person