Job prospects Information Clerk - Customer Service in the Nord-du-Québec Region

Explore current and future job prospects for Other customer and information services representatives in the Nord-du-Québec Region. These trends also apply to people working as an information clerk - customer service.

Note that the current 2019-2021 Employment Outlook was published in December 2019 based on information available at that time.

Recent trends


We were not able to determine labour market conditions in this region over the past few years because of low employment levels in this occupational group.

Source Labour Market Information | Recent Trends Methodology

Job prospects

information clerk - customer service
Outlook over the next 3 years
Fair Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Côte-Nord and Nord-du-Québec regions for the 2019-2021 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Training requirements may vary by employer. In general, a high school diploma or equivalent is required. Some more technical jobs may require industry-specific knowledge and vocational education at the secondary or college level, or experience in sales or clerical work. Employers are looking for candidates who demonstrate professionalism, who are able to communicate effectively, solve problems, adapt and work in teams, and who have a sense of planning and organization. Most employers offer basic training and on-the-job training.

This occupation is evolving with the emphasis on customer service in the service sector. In fact, to cope with increased competition, many companies are trying to differentiate themselves by the quality of their customer service. Attracting new customers and keeping satisfied customers enables companies to increase their market share, which benefits the profession, which is also subject to trends that influence employment in call centers, namely competition from countries with low labour costs and Quebec's ability to attract new investments.

Here are some key facts about Other customer and information services representatives in the Côte-Nord and Nord-du-Québec regions:

  • Approximately 150 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Provincial and territorial public administration (NAICS 912): 16%
    • Wholesale trade (NAICS 41): 13%
    • Accommodation and food services (NAICS 72): 11%
    • Professional, scientific and technical services (NAICS 54): 10%
    • Federal government public administration (NAICS 911): 8%
  • Source Labour Market Information | Outlook Methodology

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