Job prospects Customer Service Adviser in the Camrose–Drumheller Region

Over the past few years (2023-2025), the labour market was balanced for Other customer and information services representatives in the Camrose–Drumheller Region. The number of job openings was about the same as the number of workers available in this occupation.

Source Labour Market Information | Recent Trends Methodology

The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in the Camrose - Drumheller region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

• These roles, which are often found in call centres, help desks, tourism offices, and public-facing service environments, continue to be essential for maintaining customer satisfaction and operational efficiency. Alberta's economic recovery and population growth have contributed to sustained demand for customer service professionals, particularly in urban centres like Calgary and Edmonton. 

Here are some key facts about other customer and information services representatives in the Camrose - Drumheller region:

• Approximately 560 people worked in this occupation in May 2021.
• Other customer and information services representatives mainly work in the following sectors:
  • Retail Trade (NAICS 44-45): 19%
  • Wholesale trade (NAICS 41): 16%
  • Management and Administrative Services (NAICS 55-56): 12%
  • Utilities (NAICS 22): 10%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 8%

Source Labour Market Information | Prospects Methodology