Job prospects Outbound Customer Service Representative - Contact Centre near Saint-Jérôme (QC)

Over the past few years (2022-2024), there was a labour shortage for Other customer and information services representatives near Saint-Jérôme (QC). There were more job openings than workers available to fill them in this occupation.

Source Labour Market Information | Recent Trends Methodology

The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Laurentides region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment is expected to remain relatively stable.
• Several positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

This occupation is evolving in line with the increasing importance placed on customer service across various industries, as companies strive to maintain or expand their market share.

However, competition from countries with low labour costs in call centres is curbing demand for local workers. The outlook for this occupation could also be diminished by using technologies that replace certain tasks, such as automated telephone answering services and online information. Furthermore, artificial intelligence will play an increasingly important role in this sector, particularly in directing calls to the appropriate agent (call routing), better optimizing resources, and supporting ongoing staff training.

Here are some key facts about other customer and information services representatives in the Laurentides region:

• Approximately 3,380 people work in this occupation.
• Other customer and information services representatives mainly work in the following sectors:
  • Retail Trade (NAICS 44-45): 23%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 14%
  • Wholesale trade (NAICS 41): 11%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 7%
  • Management and Administrative Services (NAICS 55-56): 6%

Source Labour Market Information | Prospects Methodology