Job outlook report

Discover the employment prospects for your dream job across Canada, or compare different occupations.

Wage Report
Occupation

Other customer and information services representatives ( 6552 )

Location

All regions across Canada

Legend: The job opportunities can be: Undetermined Limited Fair Good

Newfoundland and Labrador Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in Newfoundland and Labrador for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment decline will lead to the loss of a few positions.
  • Several positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.
  • High employee turnover in this occupation could lead to additional employment opportunities.

Here are some key facts about Other customer and information services representatives in the Newfoundland and Labrador region:

  • Approximately 2,150 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Other retail stores (NAICS 44-45, except 445): 21%
    • Management and administrative services (NAICS 55, 56): 17%
    • Insurance Carriers and related activities (NAICS 524, 526): 8%
    • Federal government public administration (NAICS 911): 8%
    • Wholesale trade (NAICS 41): 7%
  • The distribution of full-time and part-time workers in this occupation is:
    • Full-time workers: 88% compared to 84% for all occupations
    • Part-time workers: 12% compared to 16% for all occupations
  • 66% of other customer and information services representatives work all year, while 34% work only part of the year, compared to 56% and 44% respectively among all occupations. Those who worked only part of the year did so for an average of 27 weeks compared to 26 weeks for all occupations.
  • Less than 5% of other customer and information services representatives are self-employed compared to an average of 6% for all occupations.
  • Regional outlooks

Avalon Peninsula Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Avalon Peninsula region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment decline will lead to the loss of a few positions.
  • Several positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.
  • High employee turnover in this occupation could lead to additional employment opportunities.

Here are some key facts about Other customer and information services representatives in the Avalon Peninsula region:

  • Approximately 1,330 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 26%
    • Management and Administrative Services (NAICS 55-56): 18%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 7%
    • Federal government public administration (NAICS 911): 7%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 7%
Notre Dame-Central-Bonavista Bay Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the South Coast - Burin Peninsula and Notre Dame - Central Bonavista Bay regions.

The following factors contributed to this outlook:

  • Employment decline will lead to the loss of a few positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.
  • High employee turnover in this occupation could lead to additional employment opportunities.

Here are some key facts about Other customer and information services representatives in the South Coast - Burin Peninsula and Notre Dame - Central Bonavista Bay regions:

  • Approximately 250 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 43%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 13%
    • Management and Administrative Services (NAICS 55-56): 10%
    • Transportation and warehousing (NAICS 48-49): 8%
    • Provincial and territorial public administration (NAICS 912): 6%
South Coast–Burin Peninsula Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the South Coast - Burin Peninsula and Notre Dame - Central Bonavista Bay regions.

The following factors contributed to this outlook:

  • Employment decline will lead to the loss of a few positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.
  • High employee turnover in this occupation could lead to additional employment opportunities.

Here are some key facts about Other customer and information services representatives in the South Coast - Burin Peninsula and Notre Dame - Central Bonavista Bay regions:

  • Approximately 250 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 43%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 13%
    • Management and Administrative Services (NAICS 55-56): 10%
    • Transportation and warehousing (NAICS 48-49): 8%
    • Provincial and territorial public administration (NAICS 912): 6%
West Coast–Northern Peninsula–Labrador Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the West Coast - Northern Peninsula - Labrador region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment decline will lead to the loss of a few positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.
  • High employee turnover in this occupation could lead to additional employment opportunities.

Here are some key facts about Other customer and information services representatives in the West Coast - Northern Peninsula - Labrador region:

  • Approximately 270 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 23%
    • Provincial and territorial public administration (NAICS 912): 14%
    • Management and Administrative Services (NAICS 55-56): 11%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 8%
    • Wholesale trade (NAICS 41): 8%

Prince Edward Island Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in Prince Edward Island for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment is expected to remain relatively stable.
  • A moderate number of positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.
  • High employee turnover in this occupation could lead to additional employment opportunities.
  • Key employers include the administrative and support services industry, particularly firms that provide business support services, the information and cultural industry, mostly by wired telecommunication carriers, as well as the wholesale and retail trade industries.

    Technological advancements such as automated telephone systems and self-serve applications over the Internet will limit employment growth in the long term and alter the job functions of this occupation. Due to the entry-level nature of this occupation, prevalence of part-time work, and relatively young and large workforce, most openings should arise from staff turnover.

    Applicants with strong communication, customer service experience and conflict resolution skills, and who possess knowledge of a second language, will have improved prospects. Workers with flexible schedules will also have an improved employment outlook, as workers in this occupation may work various shifts to accommodate customers.

    Employment in this occupation will be boosted by the importance given to customer service in the service sector.

    Here are some key facts about Other customer and information services representatives in the Prince Edward Island region:

    • Approximately 850 people work in this occupation.
    • Other customer and information services representatives mainly work in the following sectors:
      • Management and administrative services (NAICS 55, 56): 61%
      • Other retail stores (NAICS 44-45, except 445): 7%
      • Federal government public administration (NAICS 911): 5%
    • The distribution of full-time and part-time workers in this occupation is:
      • Full-time workers: 82% compared to 83% for all occupations
      • Part-time workers: 18% compared to 17% for all occupations
    • 67% of other customer and information services representatives work all year, while 33% work only part of the year, compared to 58% and 42% respectively among all occupations. Those who worked only part of the year did so for an average of 23 weeks compared to 27 weeks for all occupations.

Nova Scotia Limited

The employment outlook will be limited for Other customer and information services representatives (NOC 6552) in Nova Scotia for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment decline will lead to the loss of a few positions.
  • A moderate number of positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.
  • High employee turnover in this occupation could lead to additional employment opportunities.

Here are some key facts about Other customer and information services representatives in the Nova Scotia region:

  • Approximately 5,400 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Business support services (NAICS 5614): 40%
    • Other retail stores (NAICS 44-45, except 445): 15%
    • Wholesale trade (NAICS 41): 6%
    • Information and cultural industries (NAICS 51): 5%
  • The distribution of full-time and part-time workers in this occupation is:
    • Full-time workers: 84% compared to 80% for all occupations
    • Part-time workers: 16% compared to 20% for all occupations
  • 64% of other customer and information services representatives work all year, while 36% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 27 weeks compared to 30 weeks for all occupations.
  • Less than 5% of other customer and information services representatives are self-employed compared to an average of 9% for all occupations.
  • Regional outlooks

Annapolis Valley Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Annapolis Valley region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment decline will lead to the loss of some positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.
  • High employee turnover in this occupation could lead to additional employment opportunities.

Here are some key facts about Other customer and information services representatives in the Annapolis Valley region:

  • Approximately 540 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Management and administrative services (NAICS 55-56): 24%
    • Retail Trade (NAICS 44-45): 24%
    • Wholesale trade (NAICS 41): 9%
    • Finance, insurance and real estate and rental and leasing (NAICS 52-53): 6%
    • Other services (except public administration) (NAICS 81): 6%
Cape Breton Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Cape Breton region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment decline will lead to the loss of some positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.
  • High employee turnover in this occupation could lead to additional employment opportunities.

Here are some key facts about Other customer and information services representatives in the Cape Breton region:

  • Approximately 710 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Management and administrative services (NAICS 55-56): 73%
    • Retail Trade (NAICS 44-45): 8%
    • Finance, insurance and real estate and rental and leasing (NAICS 52-53): 6%
Halifax Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Halifax region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment is expected to remain relatively stable.
  • A moderate number of positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.
  • High employee turnover in this occupation could lead to additional employment opportunities.

Here are some key facts about Other customer and information services representatives in the Halifax region:

  • Approximately 3,270 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Management and administrative services (NAICS 55-56): 27%
    • Retail Trade (NAICS 44-45): 19%
    • Finance, insurance and real estate and rental and leasing (NAICS 52-53): 10%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 7%
    • Wholesale trade (NAICS 41): 6%
North Shore Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the North Shore region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment decline will lead to the loss of some positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.
  • High employee turnover in this occupation could lead to additional employment opportunities.

Here are some key facts about Other customer and information services representatives in the North Shore region:

  • Approximately 500 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 32%
    • Management and administrative services (NAICS 55-56): 22%
    • Wholesale trade (NAICS 41): 7%
    • Transportation and warehousing (NAICS 48-49): 6%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 6%
Southern Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Southern region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment decline will lead to the loss of some positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.
  • High employee turnover in this occupation could lead to additional employment opportunities.

Here are some key facts about Other customer and information services representatives in the Southern region:

  • Approximately 500 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Management and administrative services (NAICS 55-56): 48%
    • Retail Trade (NAICS 44-45): 19%
    • Professional, scientific and technical services (NAICS 54): 5%

New Brunswick Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in New Brunswick for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment decline will lead to the loss of some positions.
  • Several positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.
  • High employee turnover in this occupation could lead to additional employment opportunities.

Here are some key facts about Other customer and information services representatives in the New Brunswick region:

  • Approximately 8,100 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Business support services (NAICS 5614): 49%
    • Information and cultural industries (NAICS 51): 10%
    • Wholesale trade (NAICS 41): 6%
    • Other retail stores (NAICS 44-45, except 445): 5%
  • The distribution of full-time and part-time workers in this occupation is:
    • Full-time workers: 88% compared to 83% for all occupations
    • Part-time workers: 12% compared to 17% for all occupations
  • 64% of other customer and information services representatives work all year, while 36% work only part of the year, compared to 60% and 40% respectively among all occupations. Those who worked only part of the year did so for an average of 28 weeks compared to 29 weeks for all occupations.
  • Less than 5% of other customer and information services representatives are self-employed compared to an average of 8% for all occupations.
  • Regional outlooks

Campbellton–Miramichi Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Campbellton - Miramichi region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment is expected to remain relatively stable.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.
  • High employee turnover in this occupation could lead to additional employment opportunities.

Here are some key facts about Other customer and information services representatives in the Campbellton - Miramichi region:

  • Approximately 910 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Management and Administrative Services (NAICS 55-56): 42%
    • Federal government public administration (NAICS 911): 22%
    • Retail Trade (NAICS 44-45): 17%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 7%
Edmundston–Woodstock Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Edmundston - Woodstock region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment is expected to remain relatively stable.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.
  • High employee turnover in this occupation could lead to additional employment opportunities.

Here are some key facts about Other customer and information services representatives in the Edmundston - Woodstock region:

  • Approximately 500 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Management and Administrative Services (NAICS 55-56): 36%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 22%
    • Transportation and warehousing (NAICS 48-49): 16%
    • Retail Trade (NAICS 44-45): 10%
    • Wholesale trade (NAICS 41): 6%
Fredericton–Oromocto Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Fredericton - Oromocto region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment decline will lead to the loss of some positions.
  • Several positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.
  • High employee turnover in this occupation could lead to additional employment opportunities.

Here are some key facts about Other customer and information services representatives in the Fredericton - Oromocto region:

  • Approximately 1,110 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Management and Administrative Services (NAICS 55-56): 49%
    • Transportation and warehousing (NAICS 48-49): 9%
    • Retail Trade (NAICS 44-45): 8%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 8%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 7%
Moncton–Richibucto Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Moncton - Richibucto region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment decline will lead to the loss of some positions.
  • Several positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.
  • High employee turnover in this occupation could lead to additional employment opportunities.

Here are some key facts about Other customer and information services representatives in the Moncton - Richibucto region:

  • Approximately 3,040 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Management and Administrative Services (NAICS 55-56): 44%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 14%
    • Transportation and warehousing (NAICS 48-49): 12%
    • Retail Trade (NAICS 44-45): 6%
Saint John–St. Stephen Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Saint John - St. Stephen region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment decline will lead to the loss of some positions.
  • Several positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.
  • High employee turnover in this occupation could lead to additional employment opportunities.

Here are some key facts about Other customer and information services representatives in the Saint John - St. Stephen region:

  • Approximately 2,540 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Management and Administrative Services (NAICS 55-56): 64%
    • Wholesale trade (NAICS 41): 11%
    • Retail Trade (NAICS 44-45): 7%

Quebec Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in Québec for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Training requirements can vary depending on the employer. Generally, a secondary school diploma or the equivalent is demanded. Some higher-skilled jobs can require industry-specific knowledge and vocational training at the high school or college level, or experience in sales or office work. Employers are looking for candidates who are professional and who able to communicate effectively, solve problems, to adapt and work as part of a team and who have planning and organizational skills. Most employers offer on-the-job basic and development training.

Employment in this occupation is changing with the emphasis on customer service in the service sector. Indeed, to cope with increased competition, many companies are trying to stand out by the quality of their customer service. The acquisition of new customers and the loyalty of satisfied customers allow companies to increase their market share, which benefits this profession. In addition, this occupation is also subject to the trends that influence employment in call centers, namely competition from countries with low labor costs and Quebec's ability to attract new investments.

Here are some key facts about Other customer and information services representatives in Québec:

  • Approximately 38,500 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Management and administrative services (NAICS 55, 56): 16%
    • Other retail stores (NAICS 44-45, except 445): 14%
    • Information and cultural industries (NAICS 51): 11%
    • Wholesale trade (NAICS 41): 8%
    • Finance, insurance, real estate and leasing (NAICS 52, 53): 7%
  • The distribution of full-time and part-time workers in this occupation is:
    • Full-time workers: 77% compared to 80% for all occupations
    • Part-time workers: 23% compared to 20% for all occupations
  • 58% of other customer and information services representatives work all year, while 42% work only part of the year, compared to 58% and 42% respectively among all occupations. Those who worked only part of the year did so for an average of 32 weeks compared to 33 weeks for all occupations.
  • Less than 5% of other customer and information services representatives are self-employed compared to an average of 12% for all occupations.
  • Regional outlooks

Abitibi-Témiscamingue Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Abitibi - Témiscamingue region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Training requirements can vary depending on the employer. Generally, a secondary school diploma or the equivalent is demanded. Some higher-skilled jobs can require industry-specific knowledge and vocational training at the high school or college level, or experience in sales or office work. Employers are looking for candidates who are professional and who able to communicate effectively, solve problems, to adapt and work as part of a team and who have planning and organizational skills. Most employers offer on-the-job basic and development training.

Employment in this occupation is changing with the emphasis on customer service in the service sector. Indeed, to cope with increased competition, many companies are trying to stand out by the quality of their customer service. The acquisition of new customers and the loyalty of satisfied customers allow companies to increase their market share, which benefits this profession. In addition, this occupation is also subject to the trends that influence employment in call centers, namely competition from countries with low labor costs and Quebec's ability to attract new investments.

Here are some key facts about Other customer and information services representatives in the Abitibi - Témiscamingue region:

  • Approximately 400 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Management and Administrative Services (NAICS 55-56): 19%
    • Retail Trade (NAICS 44-45): 17%
    • Wholesale trade (NAICS 41): 11%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 10%
    • Utilities (NAICS 22): 8%
Bas-Saint-Laurent Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Bas-Saint-Laurent region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Training requirements can vary depending on the employer. Generally, a secondary school diploma or the equivalent is demanded. Some higher-skilled jobs can require industry-specific knowledge and vocational training at the high school or college level, or experience in sales or office work. Employers are looking for candidates who are professional and who able to communicate effectively, solve problems, to adapt and work as part of a team and who have planning and organizational skills. Most employers offer on-the-job basic and development training.

Employment in this occupation is changing with the emphasis on customer service in the service sector. Indeed, to cope with increased competition, many companies are trying to stand out by the quality of their customer service. The acquisition of new customers and the loyalty of satisfied customers allow companies to increase their market share, which benefits this profession. In addition, this occupation is also subject to the trends that influence employment in call centers, namely competition from countries with low labor costs and Quebec's ability to attract new investments.

Here are some key facts about Other customer and information services representatives in the Bas-Saint-Laurent region:

  • Approximately 520 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 22%
    • Retail Trade (NAICS 44-45): 22%
    • Utilities (NAICS 22): 7%
    • Accommodation and food services (NAICS 72): 7%
    • Management and Administrative Services (NAICS 55-56): 6%
Capitale-Nationale Region Good

The employment outlook will be good for Other customer and information services representatives (NOC 6552) in the Capitale-Nationale region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • Several positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.

Training requirements can vary depending on the employer. Generally, a secondary school diploma or the equivalent is demanded. Some higher-skilled jobs can require industry-specific knowledge and vocational training at the high school or college level, or experience in sales or office work. Employers are looking for candidates who are professional and who able to communicate effectively, solve problems, to adapt and work as part of a team and who have planning and organizational skills. Most employers offer on-the-job basic and development training.

Employment in this occupation is changing with the emphasis on customer service in the service sector. Indeed, to cope with increased competition, many companies are trying to stand out by the quality of their customer service. The acquisition of new customers and the loyalty of satisfied customers allow companies to increase their market share, which benefits this profession. In addition, this occupation is also subject to the trends that influence employment in call centers, namely competition from countries with low labor costs and Quebec's ability to attract new investments.

Here are some key facts about Other customer and information services representatives in the Capitale-Nationale region:

  • Approximately 3,370 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Provincial and territorial public administration (NAICS 912): 19%
    • Retail Trade (NAICS 44-45): 19%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 11%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 10%
    • Wholesale trade (NAICS 41): 6%
Centre-du-Québec Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Centre-du-Québec region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • A moderate number of positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Training requirements can vary depending on the employer. Generally, a secondary school diploma or the equivalent is demanded. Some higher-skilled jobs can require industry-specific knowledge and vocational training at the high school or college level, or experience in sales or office work. Employers are looking for candidates who are professional and who able to communicate effectively, solve problems, to adapt and work as part of a team and who have planning and organizational skills. Most employers offer on-the-job basic and development training.

Employment in this occupation is changing with the emphasis on customer service in the service sector. Indeed, to cope with increased competition, many companies are trying to stand out by the quality of their customer service. The acquisition of new customers and the loyalty of satisfied customers allow companies to increase their market share, which benefits this profession. In addition, this occupation is also subject to the trends that influence employment in call centers, namely competition from countries with low labor costs and Quebec's ability to attract new investments.

Here are some key facts about Other customer and information services representatives in the Centre-du-Québec region:

  • Approximately 670 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 22%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 14%
    • Wholesale trade (NAICS 41): 11%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 7%
    • Management and Administrative Services (NAICS 55-56): 7%
Chaudière-Appalaches Region Good

The employment outlook will be good for Other customer and information services representatives (NOC 6552) in the Chaudière - Appalaches region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • Several positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.

Training requirements can vary depending on the employer. Generally, a secondary school diploma or the equivalent is demanded. Some higher-skilled jobs can require industry-specific knowledge and vocational training at the high school or college level, or experience in sales or office work. Employers are looking for candidates who are professional and who able to communicate effectively, solve problems, to adapt and work as part of a team and who have planning and organizational skills. Most employers offer on-the-job basic and development training.

Employment in this occupation is changing with the emphasis on customer service in the service sector. Indeed, to cope with increased competition, many companies are trying to stand out by the quality of their customer service. The acquisition of new customers and the loyalty of satisfied customers allow companies to increase their market share, which benefits this profession. In addition, this occupation is also subject to the trends that influence employment in call centers, namely competition from countries with low labor costs and Quebec's ability to attract new investments.

Here are some key facts about Other customer and information services representatives in the Chaudière - Appalaches region:

  • Approximately 1,510 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 19%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 9%
    • Provincial and territorial public administration (NAICS 912): 9%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 8%
    • Management and Administrative Services (NAICS 55-56): 7%
Côte-Nord Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Côte-Nord and Nord-du-Québec regions for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Training requirements can vary depending on the employer. Generally, a secondary school diploma or the equivalent is demanded. Some higher-skilled jobs can require industry-specific knowledge and vocational training at the high school or college level, or experience in sales or office work. Employers are looking for candidates who are professional and who able to communicate effectively, solve problems, to adapt and work as part of a team and who have planning and organizational skills. Most employers offer on-the-job basic and development training.

Employment in this occupation is changing with the emphasis on customer service in the service sector. Indeed, to cope with increased competition, many companies are trying to stand out by the quality of their customer service. The acquisition of new customers and the loyalty of satisfied customers allow companies to increase their market share, which benefits this profession. In addition, this occupation is also subject to the trends that influence employment in call centers, namely competition from countries with low labor costs and Quebec's ability to attract new investments.

Here are some key facts about Other customer and information services representatives in the Côte-Nord and Nord-du-Québec regions:

  • Approximately 160 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Provincial and territorial public administration (NAICS 912): 17%
    • Wholesale trade (NAICS 41): 12%
    • Accommodation and food services (NAICS 72): 10%
    • Other services (except public administration) (NAICS 81): 8%
    • Retail Trade (NAICS 44-45): 8%
Estrie Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Estrie region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • A moderate number of positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.

Training requirements can vary depending on the employer. Generally, a secondary school diploma or the equivalent is demanded. Some higher-skilled jobs can require industry-specific knowledge and vocational training at the high school or college level, or experience in sales or office work. Employers are looking for candidates who are professional and who able to communicate effectively, solve problems, to adapt and work as part of a team and who have planning and organizational skills. Most employers offer on-the-job basic and development training.

Employment in this occupation is changing with the emphasis on customer service in the service sector. Indeed, to cope with increased competition, many companies are trying to stand out by the quality of their customer service. The acquisition of new customers and the loyalty of satisfied customers allow companies to increase their market share, which benefits this profession. In addition, this occupation is also subject to the trends that influence employment in call centers, namely competition from countries with low labor costs and Quebec's ability to attract new investments.

Here are some key facts about Other customer and information services representatives in the Estrie region:

  • Approximately 1,320 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Management and Administrative Services (NAICS 55-56): 34%
    • Retail Trade (NAICS 44-45): 17%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 7%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 6%
Gaspésie–Îles-de-la-Madeleine Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Gaspésie - Îles-de-la-Madeleine region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Training requirements can vary depending on the employer. Generally, a secondary school diploma or the equivalent is demanded. Some higher-skilled jobs can require industry-specific knowledge and vocational training at the high school or college level, or experience in sales or office work. Employers are looking for candidates who are professional and who able to communicate effectively, solve problems, to adapt and work as part of a team and who have planning and organizational skills. Most employers offer on-the-job basic and development training.

Employment in this occupation is changing with the emphasis on customer service in the service sector. Indeed, to cope with increased competition, many companies are trying to stand out by the quality of their customer service. The acquisition of new customers and the loyalty of satisfied customers allow companies to increase their market share, which benefits this profession. In addition, this occupation is also subject to the trends that influence employment in call centers, namely competition from countries with low labor costs and Quebec's ability to attract new investments.

Here are some key facts about Other customer and information services representatives in the Gaspésie - Îles-de-la-Madeleine region:

  • Approximately 250 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Provincial and territorial public administration (NAICS 912): 27%
    • Management and Administrative Services (NAICS 55-56): 17%
    • Retail Trade (NAICS 44-45): 10%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 8%
    • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 7%
Lanaudière Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Lanaudière region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • A moderate number of positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Training requirements can vary depending on the employer. Generally, a secondary school diploma or the equivalent is demanded. Some higher-skilled jobs can require industry-specific knowledge and vocational training at the high school or college level, or experience in sales or office work. Employers are looking for candidates who are professional and who able to communicate effectively, solve problems, to adapt and work as part of a team and who have planning and organizational skills. Most employers offer on-the-job basic and development training.

Employment in this occupation is changing with the emphasis on customer service in the service sector. Indeed, to cope with increased competition, many companies are trying to stand out by the quality of their customer service. The acquisition of new customers and the loyalty of satisfied customers allow companies to increase their market share, which benefits this profession. In addition, this occupation is also subject to the trends that influence employment in call centers, namely competition from countries with low labor costs and Quebec's ability to attract new investments.

Here are some key facts about Other customer and information services representatives in the Lanaudière region:

  • Approximately 2,000 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 24%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 22%
    • Wholesale trade (NAICS 41): 7%
    • Professional, scientific and technical services (NAICS 54): 7%
    • Management and Administrative Services (NAICS 55-56): 5%
Laurentides Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Laurentides region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • A moderate number of positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Training requirements can vary depending on the employer. Generally, a secondary school diploma or the equivalent is demanded. Some higher-skilled jobs can require industry-specific knowledge and vocational training at the high school or college level, or experience in sales or office work. Employers are looking for candidates who are professional and who able to communicate effectively, solve problems, to adapt and work as part of a team and who have planning and organizational skills. Most employers offer on-the-job basic and development training.

Employment in this occupation is changing with the emphasis on customer service in the service sector. Indeed, to cope with increased competition, many companies are trying to stand out by the quality of their customer service. The acquisition of new customers and the loyalty of satisfied customers allow companies to increase their market share, which benefits this profession. In addition, this occupation is also subject to the trends that influence employment in call centers, namely competition from countries with low labor costs and Quebec's ability to attract new investments.

Here are some key facts about Other customer and information services representatives in the Laurentides region:

  • Approximately 2,310 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 22%
    • Management and Administrative Services (NAICS 55-56): 17%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 9%
    • Wholesale trade (NAICS 41): 9%
    • Transportation and warehousing (NAICS 48-49): 6%
Laval Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the census metropolitan area of Montréal, including the Laval region, for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • A moderate number of positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Training requirements can vary depending on the employer. Generally, a secondary school diploma or the equivalent is demanded. Some higher-skilled jobs can require industry-specific knowledge and vocational training at the high school or college level, or experience in sales or office work. Employers are looking for candidates who are professional and who able to communicate effectively, solve problems, to adapt and work as part of a team and who have planning and organizational skills. Most employers offer on-the-job basic and development training.

Employment in this occupation is changing with the emphasis on customer service in the service sector. Indeed, to cope with increased competition, many companies are trying to stand out by the quality of their customer service. The acquisition of new customers and the loyalty of satisfied customers allow companies to increase their market share, which benefits this profession. In addition, this occupation is also subject to the trends that influence employment in call centers, namely competition from countries with low labor costs and Quebec's ability to attract new investments.

Here are some key facts about Other customer and information services representatives in the census metropolitan area of Montréal, including the Laval region:

  • Approximately 23,430 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Management and Administrative Services (NAICS 55-56): 21%
    • Retail Trade (NAICS 44-45): 15%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 14%
    • Wholesale trade (NAICS 41): 9%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 7%
Mauricie Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Mauricie region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Training requirements can vary depending on the employer. Generally, a secondary school diploma or the equivalent is demanded. Some higher-skilled jobs can require industry-specific knowledge and vocational training at the high school or college level, or experience in sales or office work. Employers are looking for candidates who are professional and who able to communicate effectively, solve problems, to adapt and work as part of a team and who have planning and organizational skills. Most employers offer on-the-job basic and development training.

Employment in this occupation is changing with the emphasis on customer service in the service sector. Indeed, to cope with increased competition, many companies are trying to stand out by the quality of their customer service. The acquisition of new customers and the loyalty of satisfied customers allow companies to increase their market share, which benefits this profession. In addition, this occupation is also subject to the trends that influence employment in call centers, namely competition from countries with low labor costs and Quebec's ability to attract new investments.

Here are some key facts about Other customer and information services representatives in the Mauricie region:

  • Approximately 1,080 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 26%
    • Management and Administrative Services (NAICS 55-56): 16%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 11%
    • Wholesale trade (NAICS 41): 6%
    • Federal government public administration (NAICS 911): 5%
Montréal Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the census metropolitan area of Montréal for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • A moderate number of positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Training requirements can vary depending on the employer. Generally, a secondary school diploma or the equivalent is demanded. Some higher-skilled jobs can require industry-specific knowledge and vocational training at the high school or college level, or experience in sales or office work. Employers are looking for candidates who are professional and who able to communicate effectively, solve problems, to adapt and work as part of a team and who have planning and organizational skills. Most employers offer on-the-job basic and development training.

Employment in this occupation is changing with the emphasis on customer service in the service sector. Indeed, to cope with increased competition, many companies are trying to stand out by the quality of their customer service. The acquisition of new customers and the loyalty of satisfied customers allow companies to increase their market share, which benefits this profession. In addition, this occupation is also subject to the trends that influence employment in call centers, namely competition from countries with low labor costs and Quebec's ability to attract new investments.

Here are some key facts about Other customer and information services representatives in the census metropolitan area of Montréal:

  • Approximately 23,430 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Management and Administrative Services (NAICS 55-56): 21%
    • Retail Trade (NAICS 44-45): 15%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 14%
    • Wholesale trade (NAICS 41): 9%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 7%
Montérégie Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Montérégie region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Training requirements can vary depending on the employer. Generally, a secondary school diploma or the equivalent is demanded. Some higher-skilled jobs can require industry-specific knowledge and vocational training at the high school or college level, or experience in sales or office work. Employers are looking for candidates who are professional and who able to communicate effectively, solve problems, to adapt and work as part of a team and who have planning and organizational skills. Most employers offer on-the-job basic and development training.

Employment in this occupation is changing with the emphasis on customer service in the service sector. Indeed, to cope with increased competition, many companies are trying to stand out by the quality of their customer service. The acquisition of new customers and the loyalty of satisfied customers allow companies to increase their market share, which benefits this profession. In addition, this occupation is also subject to the trends that influence employment in call centers, namely competition from countries with low labor costs and Quebec's ability to attract new investments.

Here are some key facts about Other customer and information services representatives in the Montérégie region:

  • Approximately 6,230 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 17%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 13%
    • Management and Administrative Services (NAICS 55-56): 12%
    • Wholesale trade (NAICS 41): 9%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 7%
Nord-du-Québec Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Côte-Nord and Nord-du-Québec regions for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Training requirements can vary depending on the employer. Generally, a secondary school diploma or the equivalent is demanded. Some higher-skilled jobs can require industry-specific knowledge and vocational training at the high school or college level, or experience in sales or office work. Employers are looking for candidates who are professional and who able to communicate effectively, solve problems, to adapt and work as part of a team and who have planning and organizational skills. Most employers offer on-the-job basic and development training.

Employment in this occupation is changing with the emphasis on customer service in the service sector. Indeed, to cope with increased competition, many companies are trying to stand out by the quality of their customer service. The acquisition of new customers and the loyalty of satisfied customers allow companies to increase their market share, which benefits this profession. In addition, this occupation is also subject to the trends that influence employment in call centers, namely competition from countries with low labor costs and Quebec's ability to attract new investments.

Here are some key facts about Other customer and information services representatives in the Côte-Nord and Nord-du-Québec regions:

  • Approximately 160 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Provincial and territorial public administration (NAICS 912): 17%
    • Wholesale trade (NAICS 41): 12%
    • Accommodation and food services (NAICS 72): 10%
    • Other services (except public administration) (NAICS 81): 8%
    • Retail Trade (NAICS 44-45): 8%
Outaouais Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Outaouais region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • A moderate number of positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Training requirements can vary depending on the employer. Generally, a secondary school diploma or the equivalent is demanded. Some higher-skilled jobs can require industry-specific knowledge and vocational training at the high school or college level, or experience in sales or office work. Employers are looking for candidates who are professional and who able to communicate effectively, solve problems, to adapt and work as part of a team and who have planning and organizational skills. Most employers offer on-the-job basic and development training.

Employment in this occupation is changing with the emphasis on customer service in the service sector. Indeed, to cope with increased competition, many companies are trying to stand out by the quality of their customer service. The acquisition of new customers and the loyalty of satisfied customers allow companies to increase their market share, which benefits this profession. In addition, this occupation is also subject to the trends that influence employment in call centers, namely competition from countries with low labor costs and Quebec's ability to attract new investments.

Here are some key facts about Other customer and information services representatives in the Outaouais region:

  • Approximately 1,760 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 19%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 16%
    • Federal government public administration (NAICS 911): 15%
    • Management and Administrative Services (NAICS 55-56): 13%
Saguenay–Lac-Saint-Jean Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Saguenay - Lac-Saint-Jean region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Training requirements can vary depending on the employer. Generally, a secondary school diploma or the equivalent is demanded. Some higher-skilled jobs can require industry-specific knowledge and vocational training at the high school or college level, or experience in sales or office work. Employers are looking for candidates who are professional and who able to communicate effectively, solve problems, to adapt and work as part of a team and who have planning and organizational skills. Most employers offer on-the-job basic and development training.

Employment in this occupation is changing with the emphasis on customer service in the service sector. Indeed, to cope with increased competition, many companies are trying to stand out by the quality of their customer service. The acquisition of new customers and the loyalty of satisfied customers allow companies to increase their market share, which benefits this profession. In addition, this occupation is also subject to the trends that influence employment in call centers, namely competition from countries with low labor costs and Quebec's ability to attract new investments.

Here are some key facts about Other customer and information services representatives in the Saguenay - Lac-Saint-Jean region:

  • Approximately 870 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 29%
    • Retail Trade (NAICS 44-45): 22%
    • Management and Administrative Services (NAICS 55-56): 20%
    • Wholesale trade (NAICS 41): 5%

Ontario Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in Ontario for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Other customer and information services representatives are employed across all industries. Key employers include the administrative and support services industry, particularly firms that provide business support services, the information and cultural industry, mostly by wired telecommunication carriers, as well as the wholesale and retail trade industries.

Although employment growth has remained relatively stable in the last decade, technological advancements such as automated telephone systems and self-serve applications over the Internet will limit employment growth in the long term and alter the job functions of this occupation. In addition, some of the clerical functions associated with this position may be combined with similar administrative roles. Also, in the past, many call centre jobs were offshored, however there are indications that some companies have returned these activities to Ontario. Due to the entry-level nature of this occupation, prevalence of part-time work, and relatively young and large workforce, most openings should arise from staff turnover.

Applicants with strong communication, customer service experience and conflict resolution skills, and who possess knowledge of a second language, will have improved prospects. Workers with flexible schedules will also have an improved employment outlook, as workers in this occupation may work various shifts to accommodate customers.

Here are some key facts about Other customer and information services representatives in the Ontario region:

  • Approximately 74,950 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Management and administrative services (NAICS 55, 56): 23%
    • Other retail stores (NAICS 44-45, except 445): 13%
    • Wholesale trade (NAICS 41): 8%
    • Information and cultural industries (NAICS 51): 7%
  • The distribution of full-time and part-time workers in this occupation is:
    • Full-time workers: 78% compared to 79% for all occupations
    • Part-time workers: 22% compared to 21% for all occupations
  • 63% of other customer and information services representatives work all year, while 37% work only part of the year, compared to 63% and 37% respectively among all occupations. Those who worked only part of the year did so for an average of 29 weeks compared to 31 weeks for all occupations.
  • Less than 5% of other customer and information services representatives are self-employed compared to an average of 12% for all occupations.
  • Regional outlooks

Hamilton–Niagara Peninsula Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Hamilton - Niagara Peninsula region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.
  • High employee turnover in this occupation could lead to additional employment opportunities.

Here are some key facts about Other customer and information services representatives in the Hamilton - Niagara Peninsula region:

  • Approximately 7,770 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Management and Administrative Services (NAICS 55-56): 27%
    • Retail Trade (NAICS 44-45): 19%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 9%
    • Wholesale trade (NAICS 41): 8%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 6%
Kingston–Pembroke Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Kingston - Pembroke region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.
  • High employee turnover in this occupation could lead to additional employment opportunities.

Here are some key facts about Other customer and information services representatives in the Kingston - Pembroke region:

  • Approximately 2,510 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Management and Administrative Services (NAICS 55-56): 44%
    • Retail Trade (NAICS 44-45): 17%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 7%
    • Wholesale trade (NAICS 41): 7%
Kitchener–Waterloo–Barrie Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Kitchener - Waterloo - Barrie region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • A moderate number of positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.
  • High employee turnover in this occupation could lead to additional employment opportunities.

Here are some key facts about Other customer and information services representatives in the Kitchener - Waterloo - Barrie region:

  • Approximately 6,720 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Management and Administrative Services (NAICS 55-56): 18%
    • Retail Trade (NAICS 44-45): 18%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 10%
    • Wholesale trade (NAICS 41): 8%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 8%
London Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the London region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • A moderate number of positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.
  • High employee turnover in this occupation could lead to additional employment opportunities.

Here are some key facts about Other customer and information services representatives in the London region:

  • Approximately 3,440 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Management and Administrative Services (NAICS 55-56): 30%
    • Retail Trade (NAICS 44-45): 18%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 12%
    • Wholesale trade (NAICS 41): 6%
Muskoka–Kawarthas Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Muskoka - Kawarthas region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.
  • High employee turnover in this occupation could lead to additional employment opportunities.

Here are some key facts about Other customer and information services representatives in the Muskoka - Kawarthas region:

  • Approximately 1,620 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Management and Administrative Services (NAICS 55-56): 36%
    • Retail Trade (NAICS 44-45): 15%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 8%
    • Wholesale trade (NAICS 41): 7%
    • Transportation and warehousing (NAICS 48-49): 6%
Northeast Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Northeast region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.
  • High employee turnover in this occupation could lead to additional employment opportunities.

Applicants who are fluent in both English and French may have greater job prospects.

Here are some key facts about Other customer and information services representatives in the Northeast region:

  • Approximately 2,620 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Management and Administrative Services (NAICS 55-56): 32%
    • Retail Trade (NAICS 44-45): 20%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 6%
    • Wholesale trade (NAICS 41): 6%
Northwest Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Northwest region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.
  • High employee turnover in this occupation could lead to additional employment opportunities.

Here are some key facts about Other customer and information services representatives in the Northwest region:

  • Approximately 670 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 36%
    • Provincial and territorial public administration (NAICS 912): 10%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 9%
    • Management and Administrative Services (NAICS 55-56): 7%
    • Wholesale trade (NAICS 41): 6%
Ottawa Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Ottawa region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.
  • High employee turnover in this occupation could lead to additional employment opportunities.

Compared to the rest of Ontario, a significantly higher share of these workers were employed within the public administration industry, specifically with the federal government in this region. Applicants who are fluent in both English and French may have greater job prospects.

Here are some key facts about Other customer and information services representatives in the Ottawa region:

  • Approximately 6,080 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 22%
    • Management and Administrative Services (NAICS 55-56): 18%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 10%
    • Federal government public administration (NAICS 911): 8%
    • Professional, scientific and technical services (NAICS 54): 6%
Stratford–Bruce Peninsula Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Stratford - Bruce Peninsula region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Several positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.
  • High employee turnover in this occupation could lead to additional employment opportunities.

Here are some key facts about Other customer and information services representatives in the Stratford - Bruce Peninsula region:

  • Approximately 840 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 31%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 15%
    • Wholesale trade (NAICS 41): 6%
    • Management and Administrative Services (NAICS 55-56): 5%
Toronto Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Toronto region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • A moderate number of positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.
  • High employee turnover in this occupation could lead to additional employment opportunities.

Given the high concentration of firms that provide business support services, especially call centres, as well as telecommunication carriers, job prospects should be better in this region.

Here are some key facts about Other customer and information services representatives in the Toronto region:

  • Approximately 39,140 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 19%
    • Management and Administrative Services (NAICS 55-56): 14%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 10%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 10%
    • Wholesale trade (NAICS 41): 8%
Windsor-Sarnia Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Windsor - Sarnia region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • A moderate number of positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.
  • High employee turnover in this occupation could lead to additional employment opportunities.

Here are some key facts about Other customer and information services representatives in the Windsor - Sarnia region:

  • Approximately 3,530 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Management and Administrative Services (NAICS 55-56): 51%
    • Retail Trade (NAICS 44-45): 13%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 8%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 6%

Manitoba Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in Manitoba for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • A moderate number of positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Manitoba region:

  • Approximately 6,700 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Management and administrative services (NAICS 55, 56): 26%
    • Other retail stores (NAICS 44-45, except 445): 13%
    • Information and cultural industries (NAICS 51): 11%
    • Wholesale trade (NAICS 41): 8%
    • Insurance Carriers and related activities (NAICS 524, 526): 6%
  • The distribution of full-time and part-time workers in this occupation is:
    • Full-time workers: 77% compared to 79% for all occupations
    • Part-time workers: 23% compared to 21% for all occupations
  • 66% of other customer and information services representatives work all year, while 34% work only part of the year, compared to 64% and 36% respectively among all occupations. Those who worked only part of the year did so for an average of 29 weeks compared to 31 weeks for all occupations.
  • Less than 5% of other customer and information services representatives are self-employed compared to an average of 10% for all occupations.
  • Regional outlooks

Interlake Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Interlake region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • A moderate number of positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Interlake region:

  • Approximately 650 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Management and Administrative Services (NAICS 55-56): 27%
    • Retail Trade (NAICS 44-45): 19%
    • Transportation and warehousing (NAICS 48-49): 10%
    • Wholesale trade (NAICS 41): 9%
    • Utilities (NAICS 22): 6%
North Central Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the North Central region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Several positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the North Central region:

  • Approximately 460 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Wholesale trade (NAICS 41): 27%
    • Retail Trade (NAICS 44-45): 25%
    • Fabricated metal product manufacturing (NAICS 332): 8%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 6%
North Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the North region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment is expected to remain relatively stable.
  • A moderate number of positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the North region:

  • Approximately 200 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 30%
    • Agriculture: 26%
    • Utilities (NAICS 22): 18%
    • Wholesale trade (NAICS 41): 14%
Parklands Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Parklands region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment is expected to remain relatively stable.
  • A moderate number of positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Parklands region:

  • Approximately 200 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 30%
    • Agriculture: 26%
    • Utilities (NAICS 22): 18%
    • Wholesale trade (NAICS 41): 14%
South Central Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the South Central region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Several positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the South Central region:

  • Approximately 460 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Wholesale trade (NAICS 41): 27%
    • Retail Trade (NAICS 44-45): 25%
    • Fabricated metal product manufacturing (NAICS 332): 8%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 6%
Southeast Region Good

The employment outlook will be good for Other customer and information services representatives (NOC 6552) in the Southeast region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • A moderate number of positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Southeast region:

  • Approximately 460 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 37%
    • Construction (NAICS 23): 16%
    • Management and Administrative Services (NAICS 55-56): 8%
    • Utilities (NAICS 22): 6%
    • Transportation and warehousing (NAICS 48-49): 5%
Southwest Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Southwest region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • A moderate number of positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Southwest region:

  • Approximately 530 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 47%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 18%
    • Utilities (NAICS 22): 12%
    • Wholesale trade (NAICS 41): 9%
Winnipeg Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Winnipeg region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • A moderate number of positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Winnipeg-based 24-7 Intouch announced in the fall of 2018 that it would be hiring 400 customer service representatives to represent global technology clients. With four campuses in the city, 24-7 Intouch is a significant employer in Winnipeg.

Here are some key facts about Other customer and information services representatives in the Winnipeg region:

  • Approximately 4,470 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Management and Administrative Services (NAICS 55-56): 27%
    • Retail Trade (NAICS 44-45): 13%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 13%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 13%
    • Wholesale trade (NAICS 41): 6%

Saskatchewan Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in Saskatchewan for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • A moderate number of positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Saskatchewan region:

  • Approximately 3,550 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Other retail stores (NAICS 44-45, except 445): 21%
    • Wholesale trade (NAICS 41): 11%
    • Information and cultural industries (NAICS 51): 8%
    • Food and beverage stores (NAICS 445): 8%
    • Insurance Carriers and related activities (NAICS 524, 526): 7%
  • The distribution of full-time and part-time workers in this occupation is:
    • Full-time workers: 80% compared to 81% for all occupations
    • Part-time workers: 20% compared to 19% for all occupations
  • 68% of other customer and information services representatives work all year, while 32% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 29 weeks compared to 32 weeks for all occupations.
  • Less than 5% of other customer and information services representatives are self-employed compared to an average of 14% for all occupations.
  • Regional outlooks

Northern Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Northern region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • A moderate number of positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Northern region:

  • Approximately 410 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 32%
    • Wholesale trade (NAICS 41): 13%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 9%
    • Utilities (NAICS 22): 9%
    • Other services (except public administration) (NAICS 81): 8%
Prince Albert Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Prince Albert region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • A moderate number of positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Prince Albert region:

  • Approximately 410 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 32%
    • Wholesale trade (NAICS 41): 13%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 9%
    • Utilities (NAICS 22): 9%
    • Other services (except public administration) (NAICS 81): 8%
Regina–Moose Mountain Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Regina - Moose Mountain region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • A moderate number of positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Regina - Moose Mountain region:

  • Approximately 1,480 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 28%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 17%
    • Wholesale trade (NAICS 41): 11%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 9%
    • Utilities (NAICS 22): 8%
Saskatoon–Biggar Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Saskatoon - Biggar region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Saskatoon - Biggar region:

  • Approximately 1,230 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 29%
    • Wholesale trade (NAICS 41): 13%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 12%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 8%
    • Utilities (NAICS 22): 7%
Swift Current–Moose Jaw Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Swift Current - Moose Jaw region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • Several positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Swift Current - Moose Jaw region:

  • Approximately 290 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 44%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 16%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 12%
    • Utilities (NAICS 22): 11%
    • Wholesale trade (NAICS 41): 7%
Yorkton–Melville Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Yorkton - Melville region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • A moderate number of positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Yorkton - Melville region:

  • Approximately 120 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 31%
    • Agriculture: 11%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 10%
    • Wholesale trade (NAICS 41): 9%
    • Other services (except public administration) (NAICS 81): 8%

Alberta Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in Alberta for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Alberta region:

  • Approximately 12,400 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Other retail stores (NAICS 44-45, except 445): 20%
    • Wholesale trade (NAICS 41): 12%
    • Information and cultural industries (NAICS 51): 8%
    • Management and administrative services (NAICS 55, 56): 7%
  • The distribution of full-time and part-time workers in this occupation is:
    • Full-time workers: 78% compared to 81% for all occupations
    • Part-time workers: 22% compared to 19% for all occupations
  • 64% of other customer and information services representatives work all year, while 36% work only part of the year, compared to 59% and 41% respectively among all occupations. Those who worked only part of the year did so for an average of 32 weeks compared to 32 weeks for all occupations.
  • Less than 5% of other customer and information services representatives are self-employed compared to an average of 12% for all occupations.
  • Regional outlooks

Athabasca–Grande Prairie–Peace River Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Athabasca - Grande Prairie - Peace River region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Athabasca - Grande Prairie - Peace River region:

  • Approximately 500 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 37%
    • Wholesale trade (NAICS 41): 12%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 10%
    • Other services (except public administration) (NAICS 81): 9%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 7%
Banff–Jasper–Rocky Mountain House Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Banff - Jasper - Rocky Mountain House region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Banff - Jasper - Rocky Mountain House region:

  • Approximately 500 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 37%
    • Wholesale trade (NAICS 41): 12%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 10%
    • Other services (except public administration) (NAICS 81): 9%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 7%
Calgary Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Calgary region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment is expected to remain relatively stable.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Calgary region:

  • Approximately 5,470 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 22%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 13%
    • Wholesale trade (NAICS 41): 10%
    • Management and Administrative Services (NAICS 55-56): 8%
    • Transportation and warehousing (NAICS 48-49): 8%
Camrose–Drumheller Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Camrose - Drumheller region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Camrose - Drumheller region:

  • Approximately 340 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 37%
    • Wholesale trade (NAICS 41): 26%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 6%
    • Other services (except public administration) (NAICS 81): 6%
Edmonton Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Edmonton region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Edmonton region:

  • Approximately 4,830 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 24%
    • Wholesale trade (NAICS 41): 15%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 9%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 9%
    • Other services (except public administration) (NAICS 81): 6%
Lethbridge–Medicine Hat Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Lethbridge - Medicine Hat region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Lethbridge - Medicine Hat region:

  • Approximately 650 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 33%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 14%
    • Wholesale trade (NAICS 41): 10%
    • Other services (except public administration) (NAICS 81): 7%
    • Transportation and warehousing (NAICS 48-49): 7%
Red Deer Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Red Deer region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Red Deer region:

  • Approximately 350 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 31%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 15%
    • Wholesale trade (NAICS 41): 10%
    • Other services (except public administration) (NAICS 81): 10%
Wood Buffalo–Cold Lake Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Wood Buffalo - Cold Lake region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Wood Buffalo - Cold Lake region:

  • Approximately 250 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 29%
    • Wholesale trade (NAICS 41): 15%
    • Transportation and warehousing (NAICS 48-49): 12%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 7%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 5%

British Columbia Good

The employment outlook will be good for Other customer and information services representatives (NOC 6552) in British Columbia for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • Several positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the British Columbia region:

  • Approximately 19,150 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Other retail stores (NAICS 44-45, except 445): 18%
    • Information and cultural industries (NAICS 51): 15%
    • Management and administrative services (NAICS 55, 56): 12%
    • Wholesale trade (NAICS 41): 8%
  • The distribution of full-time and part-time workers in this occupation is:
    • Full-time workers: 77% compared to 77% for all occupations
    • Part-time workers: 23% compared to 23% for all occupations
  • 61% of other customer and information services representatives work all year, while 39% work only part of the year, compared to 57% and 43% respectively among all occupations. Those who worked only part of the year did so for an average of 32 weeks compared to 32 weeks for all occupations.
  • Less than 5% of other customer and information services representatives are self-employed compared to an average of 14% for all occupations.
  • Regional outlooks

Cariboo Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Cariboo region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • A moderate number of positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Cariboo region:

  • Approximately 710 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 28%
    • Retail Trade (NAICS 44-45): 21%
    • Wholesale trade (NAICS 41): 10%
    • Management and Administrative Services (NAICS 55-56): 8%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 8%
Kootenay Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Kootenay region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • A moderate number of positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Kootenay region:

  • Approximately 290 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 32%
    • Other services (except public administration) (NAICS 81): 12%
    • Wholesale trade (NAICS 41): 10%
    • Management and Administrative Services (NAICS 55-56): 7%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 7%
Lower Mainland–Southwest Region Good

The employment outlook will be good for Other customer and information services representatives (NOC 6552) in the Lower Mainland - Southwest region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • Several positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Lower Mainland - Southwest region:

  • Approximately 13,690 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 18%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 17%
    • Management and Administrative Services (NAICS 55-56): 12%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 11%
    • Transportation and warehousing (NAICS 48-49): 8%
Nechako Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Nechako region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Nechako region:

  • Approximately 210 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 40%
    • Other services (except public administration) (NAICS 81): 12%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 9%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 9%
    • Transportation and warehousing (NAICS 48-49): 6%
North Coast Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the North Coast region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the North Coast region:

  • Approximately 210 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 40%
    • Other services (except public administration) (NAICS 81): 12%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 9%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 9%
    • Transportation and warehousing (NAICS 48-49): 6%
Northeast Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Northeast region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Northeast region:

  • Approximately 160 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Wholesale trade (NAICS 41): 41%
    • Retail Trade (NAICS 44-45): 28%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 8%
    • Support activities for mining, oil and gas (NAICS 213): 7%
    • Management and Administrative Services (NAICS 55-56): 6%
Thompson–Okanagan Region Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in the Thompson - Okanagan region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • Several positions will become available due to retirements.
  • There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Thompson - Okanagan region:

  • Approximately 1,490 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 34%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 9%
    • Wholesale trade (NAICS 41): 8%
    • Management and Administrative Services (NAICS 55-56): 8%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 8%
Vancouver Island and Coast Region Good

The employment outlook will be good for Other customer and information services representatives (NOC 6552) in the Vancouver Island and Coast region for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • Several positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Vancouver Island and Coast region:

  • Approximately 2,590 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 23%
    • Retail Trade (NAICS 44-45): 20%
    • Management and Administrative Services (NAICS 55-56): 10%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 7%
    • Provincial and territorial public administration (NAICS 912): 7%

Yukon Territory Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in Yukon for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Not many positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Yukon region:

  • Approximately 100 people worked in this occupation in May 2015.
  • Other customer and information services representatives mainly work in the following sectors:
    • Utilities (NAICS 22): 52%
    • Tourism & Culture (NAICS 51, 71-72): 12%
    • Wholesale and Retail Trade (NAICS 41, 44-45): 10%
    • Transportation and warehousing (NAICS 48-49): 7%
    • Other Primary Sector (NAICS  11): 5%
  • The distribution of full-time and part-time workers in this occupation is:
    • Full-time workers: 84% compared to 82% for all occupations
    • Part-time workers: 16% compared to 18% for all occupations
  • 64% of other customer and information services representatives work all year, while 36% work only part of the year, compared to 56% and 44% respectively among all occupations. Those who worked only part of the year did so for an average of 26 weeks compared to 31 weeks for all occupations.

Northwest Territories Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in Northwest Territories for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a few new positions.
  • Several positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.
  • High employee turnover in this occupation could lead to additional employment opportunities.

Here are some key facts about Other customer and information services representatives in the Northwest Territories region:

  • Approximately 100 people worked in this occupation in May 2015.
  • Other customer and information services representatives mainly work in the following sectors:
    • Utilities (NAICS 22): 52%
    • Tourism & Culture (NAICS 51, 71-72): 12%
    • Wholesale and Retail Trade (NAICS 41, 44-45): 10%
    • Transportation and warehousing (NAICS 48-49): 7%
    • Other Primary Sector (NAICS  11): 5%
  • The distribution of full-time and part-time workers in this occupation is:
    • Full-time workers: more than 95% compared to 86% for all occupations
    • Part-time workers: less than 5% compared to 14% for all occupations
  • 92% of other customer and information services representatives work all year, while 8% work only part of the year, compared to 64% and 36% respectively among all occupations. Those who worked only part of the year did so for an average of 22 weeks compared to 26 weeks for all occupations.
  • 8% of other customer and information services representatives are self-employed compared to an average of 6% for all occupations.

Nunavut Fair

The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in Nunavut for the 2018-2020 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • Not many positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Nunavut region:

  • Approximately 50 people worked in this occupation in May 2015.
  • Other customer and information services representatives mainly work in the following sectors:
    • Utilities (NAICS 22): 52%
    • Tourism & Culture (NAICS 51, 71-72): 12%
    • Wholesale and Retail Trade (NAICS 41, 44-45): 10%
    • Transportation and warehousing (NAICS 48-49): 7%
    • Other Primary Sector (NAICS  11): 5%
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