Job outlooks for Other customer and information services representatives
Discover the employment prospects for your dream job across Canada, or compare different occupations.
Occupation
information clerk - customer service (64409)
Location
All regions across Canada
Did you know? You can visit the Open Government Portal to search through and download our Employment Outlooks data all in one place. There, you will find current and previous versions of our 3-Year Employment Outlooks reports for the periods of 2013-2015 to 2025-2027. View the dataset on the Open Government Portal.
These outlooks were updated on December 10, 2025.
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Newfoundland and LabradorModerate
The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in Newfoundland and Labrador for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of a few positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Technological advancements such as automated telephone systems and self-serve applications over the Internet will limit employment growth in the long term and alter the job functions of this occupation. Applicants with strong communication, customer service experience and conflict resolution skills, and who possess knowledge of a second language, will have improved prospects. Workers with flexible schedules will also have an improved employment outlook, as workers in this occupation may work various shifts to accommodate customers.
Here are some key facts about other customer and information services representatives in Newfoundland and Labrador:
- Approximately 2,550 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Federal government public administration (NAICS 911): 22%
- Management and administrative services (NAICS 55, 56): 19%
- Other retail stores (NAICS 44-45, except 445): 18%
- Wholesale trade (NAICS 41): 8%
- Insurance Carriers and related activities (NAICS 524, 526): 6%
- The distribution of full-time and part-time workers in this occupation is:
- Full-time workers: 87% compared to 83% for all occupations
- Part-time workers: 13% compared to 17% for all occupations
- 61% of other customer and information services representatives work all year, while 39% work only part of the year, compared to 56% and 43% respectively among all occupations. Those who worked only part of the year did so for an average of 41 weeks compared to 40 weeks for all occupations.
- Less than 5% of other customer and information services representatives are self-employed compared to an average of 8% for all occupations.
- The gender distribution of people in this occupation is:
- Men: 36% compared to 51% for all occupations
- Women: 64% compared to 49% for all occupations
- The educational attainment of workers in this occupation is:
- no high school diploma: less than 5% compared to 11% for all occupations
- high school diploma or equivalent: 30% compared to 27% for all occupations
- apprenticeship or trades certificate or diploma: 10% compared to 17% for all occupations
- college certificate or diploma or university certificate below bachelor's: 33% compared to 23% for all occupations
- bachelor's degree: 18% compared to 14% for all occupations
- university certificate, degree or diploma above bachelor level: less than 5% compared to 7% for all occupations
Regional outlooks
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The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in the Avalon Peninsula region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of some positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Additional information is available at the provincial level.
Here are some key facts about other customer and information services representatives in the Avalon Peninsula region:
- Approximately 1,920 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Federal government public administration (NAICS 911): 26%
- Management and Administrative Services (NAICS 55-56): 18%
- Retail Trade (NAICS 44-45): 18%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 11%
- Wholesale trade (NAICS 41): 6%
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The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in the South Coast - Burin Peninsula and Notre Dame - Central Bonavista Bay regions for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of a few positions.
- A moderate number of positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
Additional information is available at the provincial level.
Here are some key facts about other customer and information services representatives in the South Coast - Burin Peninsula and Notre Dame - Central Bonavista Bay regions:
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 32%
- Provincial and territorial public administration (NAICS 912): 15%
- Educational services (NAICS 61): 9%
- Management and Administrative Services (NAICS 55-56): 9%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 8%
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The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in the South Coast - Burin Peninsula and Notre Dame - Central Bonavista Bay regions for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of a few positions.
- A moderate number of positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
Additional information is available at the provincial level.
Here are some key facts about other customer and information services representatives in the South Coast - Burin Peninsula and Notre Dame - Central Bonavista Bay regions:
- Approximately 330 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 32%
- Provincial and territorial public administration (NAICS 912): 15%
- Educational services (NAICS 61): 9%
- Management and Administrative Services (NAICS 55-56): 9%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 8%
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The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in the West Coast - Northern Peninsula - Labrador region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of a few positions.
- A moderate number of positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
Additional information is available at the provincial level.
Here are some key facts about other customer and information services representatives in the West Coast - Northern Peninsula - Labrador region:
- Approximately 210 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Management and Administrative Services (NAICS 55-56): 32%
- Wholesale trade (NAICS 41): 23%
- Retail Trade (NAICS 44-45): 12%
- Provincial and territorial public administration (NAICS 912): 10%
- Federal government public administration (NAICS 911): 9%
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Prince Edward IslandModerate
The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in Prince Edward Island for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Key employers include the administrative and support services industry, particularly firms that provide business support services, the information and cultural industry, mostly by wired telecommunication carriers, as well as the wholesale and retail trade industries.
Technological advancements such as automated telephone systems and self-serve applications over the Internet will limit employment growth in the long term and alter the job functions of this occupation. Due to the entry-level nature of this occupation, prevalence of part-time work, and relatively young and large workforce, most openings should arise from staff turnover.
Applicants with strong communication, customer service experience and conflict resolution skills, and who possess knowledge of a second language, will have improved prospects. Workers with flexible schedules will also have an improved employment outlook, as workers in this occupation may work various shifts to accommodate customers. Employment in this occupation will be boosted by the importance given to customer service in the service sector.
Here are some key facts about other customer and information services representatives in Prince Edward Island:
- Approximately 750 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Management and administrative services (NAICS 55, 56): 33%
- Other retail stores (NAICS 44-45, except 445): 12%
- Computer systems design services (NAICS 5415): 8%
- Federal government public administration (NAICS 911): 7%
- Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 6%
- The distribution of full-time and part-time workers in this occupation is:
- Full-time workers: 82% compared to 84% for all occupations
- Part-time workers: 18% compared to 16% for all occupations
- 57% of other customer and information services representatives work all year, while 42% work only part of the year, compared to 59% and 41% respectively among all occupations. Those who worked only part of the year did so for an average of 42 weeks compared to 41 weeks for all occupations.
- Less than 5% of other customer and information services representatives are self-employed compared to an average of 13% for all occupations.
- The gender distribution of people in this occupation is:
- Men: 40% compared to 51% for all occupations
- Women: 60% compared to 49% for all occupations
- The educational attainment of workers in this occupation is:
- no high school diploma: less than 5% compared to 11% for all occupations
- high school diploma or equivalent: 33% compared to 28% for all occupations
- apprenticeship or trades certificate or diploma: less than 5% compared to 11% for all occupations
- college certificate or diploma or university certificate below bachelor's: 44% compared to 25% for all occupations
- bachelor's degree: 15% compared to 17% for all occupations
- university certificate, degree or diploma above bachelor level: less than 5% compared to 8% for all occupations
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Nova ScotiaModerate
The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in Nova Scotia for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
- High employee turnover in this occupation could lead to additional employment opportunities.
Prospects for employment in this occupation are good, as some large national and international organizations have been hiring remote workers in Nova Scotia as part of broader recruitment strategies. The increased competition for talent in this occupation has resulted in strong wage growth. Due to the remote nature of many of these positions, a reliable internet connection may be required. Candidates may find that being bilingual or having a post-secondary education is an asset or even requirement for certain positions.
Here are some key facts about other customer and information services representatives in Nova Scotia:
- Approximately 6,400 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Business support services (NAICS 5614): 22%
- Other retail stores (NAICS 44-45, except 445): 20%
- Insurance Carriers and related activities (NAICS 524, 526): 9%
- Wholesale trade (NAICS 41): 6%
- Information and cultural industries (NAICS 51): 5%
- The distribution of full-time and part-time workers in this occupation is:
- Full-time workers: 85% compared to 82% for all occupations
- Part-time workers: 15% compared to 18% for all occupations
- 61% of other customer and information services representatives work all year, while 39% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 41 weeks compared to 42 weeks for all occupations.
- Less than 5% of other customer and information services representatives are self-employed compared to an average of 11% for all occupations.
- The gender distribution of people in this occupation is:
- Men: 36% compared to 51% for all occupations
- Women: 64% compared to 49% for all occupations
- The educational attainment of workers in this occupation is:
- no high school diploma: 6% compared to 10% for all occupations
- high school diploma or equivalent: 38% compared to 27% for all occupations
- apprenticeship or trades certificate or diploma: 9% compared to 12% for all occupations
- college certificate or diploma or university certificate below bachelor's: 24% compared to 22% for all occupations
- bachelor's degree: 18% compared to 20% for all occupations
- university certificate, degree or diploma above bachelor level: 6% compared to 10% for all occupations
Regional outlooks
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The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in the Annapolis Valley region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- Several positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
- High employee turnover in this occupation could lead to additional employment opportunities.
Additional information is available at the provincial level.
Here are some key facts about other customer and information services representatives in the Annapolis Valley region:
- Approximately 620 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 31%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 13%
- Management and administrative services (NAICS 55-56): 11%
- Finance, insurance and real estate and rental and leasing (NAICS 52-53): 10%
- Other services (except public administration) (NAICS 81): 10%
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The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in the Cape Breton region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- Several positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
- High employee turnover in this occupation could lead to additional employment opportunities.
Additional information is available at the provincial level.
Here are some key facts about other customer and information services representatives in the Cape Breton region:
- Approximately 990 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Management and administrative services (NAICS 55-56): 70%
- Retail Trade (NAICS 44-45): 12%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 6%
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The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in the Halifax region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
- High employee turnover in this occupation could lead to additional employment opportunities.
Additional information is available at the provincial level.
Here are some key facts about other customer and information services representatives in the Halifax region:
- Approximately 3,720 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Management and administrative services (NAICS 55-56): 22%
- Finance, insurance and real estate and rental and leasing (NAICS 52-53): 20%
- Retail Trade (NAICS 44-45): 18%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 7%
- Wholesale trade (NAICS 41): 5%
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The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in the North Shore region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- Several positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
- High employee turnover in this occupation could lead to additional employment opportunities.
Additional information is available at the provincial level.
Here are some key facts about other customer and information services representatives in the North Shore region:
- Approximately 580 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 28%
- Management and administrative services (NAICS 55-56): 17%
- Wholesale trade (NAICS 41): 8%
- Ambulatory health care services (NAICS 621): 6%
- Professional, scientific and technical services (NAICS 54): 5%
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The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in the Southern region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- Several positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
- High employee turnover in this occupation could lead to additional employment opportunities.
Additional information is available at the provincial level.
Here are some key facts about other customer and information services representatives in the Southern region:
- Approximately 570 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Management and administrative services (NAICS 55-56): 40%
- Retail Trade (NAICS 44-45): 20%
- Professional, scientific and technical services (NAICS 54): 8%
- Finance, insurance and real estate and rental and leasing (NAICS 52-53): 8%
- Other services (except public administration) (NAICS 81): 7%
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New BrunswickLimited
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in New Brunswick for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- A moderate number of positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
- Other customer and information services representatives are employed across a variety of industries including in insurance, contact centres, and telecommunications.
- Technological advancements such as automated telephone systems, and self-serve applications over the internet will limit employment growth in the long term and alter the job functions of this occupation. Due to the entry-level nature of this occupation, prevalence of part-time work, and relatively young and large workforce, most openings should arise from staff turnover.
- Many positions are offered with remote and hybrid work possibilities.
- Applicants with strong communication, customer service experience and conflict resolution skills, and who possess knowledge of a second language, will have improved prospects. Workers with flexible schedules will also have an improved employment outlook, as workers in this occupation may work various shifts to accommodate customers.
Here are some key facts about other customer and information services representatives in New Brunswick:
- Approximately 6,150 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Business support services (NAICS 5614): 27%
- Other retail stores (NAICS 44-45, except 445): 10%
- Federal government public administration (NAICS 911): 8%
- Postal service, couriers and messengers (NAICS 491, 492): 7%
- Information and cultural industries (NAICS 51): 7%
- The distribution of full-time and part-time workers in this occupation is:
- Full-time workers: 90% compared to 84% for all occupations
- Part-time workers: 10% compared to 16% for all occupations
- 64% of other customer and information services representatives work all year, while 36% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 43 weeks compared to 42 weeks for all occupations.
- Less than 5% of other customer and information services representatives are self-employed compared to an average of 10% for all occupations.
- The gender distribution of people in this occupation is:
- Men: 39% compared to 52% for all occupations
- Women: 61% compared to 48% for all occupations
- The educational attainment of workers in this occupation is:
- no high school diploma: less than 5% compared to 11% for all occupations
- high school diploma or equivalent: 41% compared to 30% for all occupations
- apprenticeship or trades certificate or diploma: 9% compared to 12% for all occupations
- college certificate or diploma or university certificate below bachelor's: 28% compared to 23% for all occupations
- bachelor's degree: 13% compared to 16% for all occupations
- university certificate, degree or diploma above bachelor level: less than 5% compared to 7% for all occupations
Regional outlooks
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The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Campbellton - Miramichi region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a few new positions.
- Several positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
Additional information is available at the provincial level.
Here are some key facts about other customer and information services representatives in the Campbellton - Miramichi region:
- Approximately 720 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Federal government public administration (NAICS 911): 39%
- Management and Administrative Services (NAICS 55-56): 17%
- Retail Trade (NAICS 44-45): 12%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 8%
- Provincial and territorial public administration (NAICS 912): 5%
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The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Edmundston - Woodstock region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a few new positions.
- Several positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
Additional information is available at the provincial level.
Here are some key facts about other customer and information services representatives in the Edmundston - Woodstock region:
- Approximately 520 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Management and Administrative Services (NAICS 55-56): 19%
- Transportation and warehousing (NAICS 48-49): 16%
- Retail Trade (NAICS 44-45): 15%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 15%
- Provincial and territorial public administration (NAICS 912): 8%
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The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Fredericton - Oromocto region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Additional information is available at the provincial level.
Here are some key facts about other customer and information services representatives in the Fredericton - Oromocto region:
- Approximately 870 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 19%
- Management and Administrative Services (NAICS 55-56): 17%
- Professional, scientific and technical services (NAICS 54): 15%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 10%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 7%
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The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Moncton - Richibucto region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Additional information is available at the provincial level.
Here are some key facts about other customer and information services representatives in the Moncton - Richibucto region:
- Approximately 2,820 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Management and Administrative Services (NAICS 55-56): 33%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 13%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 11%
- Transportation and warehousing (NAICS 48-49): 11%
- Retail Trade (NAICS 44-45): 9%
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The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Saint John - St. Stephen region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Additional information is available at the provincial level.
Here are some key facts about other customer and information services representatives in the Saint John - St. Stephen region:
- Approximately 1,430 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Management and Administrative Services (NAICS 55-56): 42%
- Retail Trade (NAICS 44-45): 10%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 9%
- Federal government public administration (NAICS 911): 8%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 8%
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QuebecLimited
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in Quebec for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment is expected to remain relatively stable.
- A moderate number of positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
This occupation is evolving in line with the increasing importance placed on customer service across various industries, as companies strive to maintain or expand their market share.
However, competition from countries with low labour costs in call centres is curbing demand for local workers. The outlook for this occupation could also be diminished by using technologies that replace certain tasks, such as automated telephone answering services and online information. Furthermore, artificial intelligence will play an increasingly important role in this sector, particularly in directing calls to the appropriate agent (call routing), better optimizing resources, and supporting ongoing staff training.
Here are some key facts about other customer and information services representatives in Quebec:
- Approximately 36,900 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Other retail stores (NAICS 44-45, except 445): 14%
- Management and administrative services (NAICS 55, 56): 13%
- Finance, insurance, real estate and leasing (NAICS 52, 53): 11%
- Information and cultural industries (NAICS 51): 9%
- Wholesale trade (NAICS 41): 7%
- The distribution of full-time and part-time workers in this occupation is:
- Full-time workers: 79% compared to 82% for all occupations
- Part-time workers: 21% compared to 18% for all occupations
- 57% of other customer and information services representatives work all year, while 42% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 41 weeks compared to 43 weeks for all occupations.
- Less than 5% of other customer and information services representatives are self-employed compared to an average of 12% for all occupations.
- The gender distribution of people in this occupation is:
- Men: 38% compared to 52% for all occupations
- Women: 62% compared to 48% for all occupations
- The educational attainment of workers in this occupation is:
- no high school diploma: 7% compared to 12% for all occupations
- high school diploma or equivalent: 28% compared to 19% for all occupations
- apprenticeship or trades certificate or diploma: 14% compared to 19% for all occupations
- college certificate or diploma or university certificate below bachelor's: 27% compared to 22% for all occupations
- bachelor's degree: 15% compared to 17% for all occupations
- university certificate, degree or diploma above bachelor level: 7% compared to 11% for all occupations
Regional outlooks
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The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Abitibi - Témiscamingue region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of a few positions.
- Several positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
This occupation is evolving in line with the increasing importance placed on customer service across various industries, as companies strive to maintain or expand their market share.
However, competition from countries with low labour costs in call centres is curbing demand for local workers. The outlook for this occupation could also be diminished by using technologies that replace certain tasks, such as automated telephone answering services and online information. Furthermore, artificial intelligence will play an increasingly important role in this sector, particularly in directing calls to the appropriate agent (call routing), better optimizing resources, and supporting ongoing staff training.
Here are some key facts about other customer and information services representatives in the Abitibi - Témiscamingue region:
- Approximately 510 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 25%
- Wholesale trade (NAICS 41): 15%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 11%
- Provincial and territorial public administration (NAICS 912): 10%
- Utilities (NAICS 22): 6%
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The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Bas-Saint-Laurent region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment is expected to remain relatively stable.
- Several positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
This occupation is evolving in line with the increasing importance placed on customer service across various industries, as companies strive to maintain or expand their market share.
However, competition from countries with low labour costs in call centres is curbing demand for local workers. The outlook for this occupation could also be diminished by using technologies that replace certain tasks, such as automated telephone answering services and online information. Furthermore, artificial intelligence will play an increasingly important role in this sector, particularly in directing calls to the appropriate agent (call routing), better optimizing resources, and supporting ongoing staff training.
Here are some key facts about other customer and information services representatives in the Bas-Saint-Laurent region:
- Approximately 920 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 25%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 21%
- Federal government public administration (NAICS 911): 8%
- Provincial and territorial public administration (NAICS 912): 6%
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The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Capitale-Nationale region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment is expected to remain relatively stable.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
This occupation is evolving in line with the increasing importance placed on customer service across various industries, as companies strive to maintain or expand their market share.
However, competition from countries with low labour costs in call centres is curbing demand for local workers. The outlook for this occupation could also be diminished by using technologies that replace certain tasks, such as automated telephone answering services and online information. Furthermore, artificial intelligence will play an increasingly important role in this sector, particularly in directing calls to the appropriate agent (call routing), better optimizing resources, and supporting ongoing staff training.
Here are some key facts about other customer and information services representatives in the Capitale-Nationale region:
- Approximately 3,620 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Provincial and territorial public administration (NAICS 912): 19%
- Retail Trade (NAICS 44-45): 18%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 13%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 11%
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The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Centre-du-Québec region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment is expected to remain relatively stable.
- A moderate number of positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
This occupation is evolving in line with the increasing importance placed on customer service across various industries, as companies strive to maintain or expand their market share.
However, competition from countries with low labour costs in call centres is curbing demand for local workers. The outlook for this occupation could also be diminished by using technologies that replace certain tasks, such as automated telephone answering services and online information. Furthermore, artificial intelligence will play an increasingly important role in this sector, particularly in directing calls to the appropriate agent (call routing), better optimizing resources, and supporting ongoing staff training.
Here are some key facts about other customer and information services representatives in the Centre-du-Québec region:
- Approximately 1,120 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 20%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 12%
- Wholesale trade (NAICS 41): 9%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 6%
- Management and Administrative Services (NAICS 55-56): 6%
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The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Chaudière - Appalaches region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment is expected to remain relatively stable.
- A moderate number of positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
This occupation is evolving in line with the increasing importance placed on customer service across various industries, as companies strive to maintain or expand their market share.
However, competition from countries with low labour costs in call centres is curbing demand for local workers. The outlook for this occupation could also be diminished by using technologies that replace certain tasks, such as automated telephone answering services and online information. Furthermore, artificial intelligence will play an increasingly important role in this sector, particularly in directing calls to the appropriate agent (call routing), better optimizing resources, and supporting ongoing staff training.
Here are some key facts about other customer and information services representatives in the Chaudière - Appalaches region:
- Approximately 2,110 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 20%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 17%
- Provincial and territorial public administration (NAICS 912): 8%
- Other services (except public administration) (NAICS 81): 5%
- Ambulatory health care services and hospitals (NAICS 621-622): 5%
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The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Côte-Nord and Nord-du-Québec regions for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of some positions.
- A moderate number of positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
This occupation is evolving in line with the increasing importance placed on customer service across various industries, as companies strive to maintain or expand their market share.
However, competition from countries with low labour costs in call centres is curbing demand for local workers. The outlook for this occupation could also be diminished by using technologies that replace certain tasks, such as automated telephone answering services and online information. Furthermore, artificial intelligence will play an increasingly important role in this sector, particularly in directing calls to the appropriate agent (call routing), better optimizing resources, and supporting ongoing staff training.
Here are some key facts about other customer and information services representatives in the Côte-Nord and Nord-du-Québec regions:
- Approximately 360 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 35%
- Transportation and warehousing (NAICS 48-49): 16%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 14%
- Provincial and territorial public administration (NAICS 912): 8%
- Wholesale trade (NAICS 41): 6%
-
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Estrie region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment is expected to remain relatively stable.
- A moderate number of positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
This occupation is evolving in line with the increasing importance placed on customer service across various industries, as companies strive to maintain or expand their market share.
However, competition from countries with low labour costs in call centres is curbing demand for local workers. The outlook for this occupation could also be diminished by using technologies that replace certain tasks, such as automated telephone answering services and online information. Furthermore, artificial intelligence will play an increasingly important role in this sector, particularly in directing calls to the appropriate agent (call routing), better optimizing resources, and supporting ongoing staff training.
Here are some key facts about other customer and information services representatives in the Estrie region:
- Approximately 2,030 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Management and Administrative Services (NAICS 55-56): 18%
- Retail Trade (NAICS 44-45): 17%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 10%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 9%
- Wholesale trade (NAICS 41): 6%
-
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Gaspésie - Îles-de-la-Madeleine region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of a few positions.
- Several positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
This occupation is evolving in line with the increasing importance placed on customer service across various industries, as companies strive to maintain or expand their market share.
However, competition from countries with low labour costs in call centres is curbing demand for local workers. The outlook for this occupation could also be diminished by using technologies that replace certain tasks, such as automated telephone answering services and online information. Furthermore, artificial intelligence will play an increasingly important role in this sector, particularly in directing calls to the appropriate agent (call routing), better optimizing resources, and supporting ongoing staff training.
Here are some key facts about other customer and information services representatives in the Gaspésie - Îles-de-la-Madeleine region:
- Approximately 520 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Provincial and territorial public administration (NAICS 912): 42%
- Retail Trade (NAICS 44-45): 12%
- Management and Administrative Services (NAICS 55-56): 8%
- Ambulatory health care services and hospitals (NAICS 621-622): 7%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 5%
-
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Lanaudière region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a few new positions.
- A moderate number of positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
This occupation is evolving in line with the increasing importance placed on customer service across various industries, as companies strive to maintain or expand their market share.
However, competition from countries with low labour costs in call centres is curbing demand for local workers. The outlook for this occupation could also be diminished by using technologies that replace certain tasks, such as automated telephone answering services and online information. Furthermore, artificial intelligence will play an increasingly important role in this sector, particularly in directing calls to the appropriate agent (call routing), better optimizing resources, and supporting ongoing staff training.
Here are some key facts about other customer and information services representatives in the Lanaudière region:
- Approximately 1,810 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 22%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 18%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 9%
- Wholesale trade (NAICS 41): 8%
- Management and Administrative Services (NAICS 55-56): 6%
-
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Laurentides region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment is expected to remain relatively stable.
- Several positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
This occupation is evolving in line with the increasing importance placed on customer service across various industries, as companies strive to maintain or expand their market share.
However, competition from countries with low labour costs in call centres is curbing demand for local workers. The outlook for this occupation could also be diminished by using technologies that replace certain tasks, such as automated telephone answering services and online information. Furthermore, artificial intelligence will play an increasingly important role in this sector, particularly in directing calls to the appropriate agent (call routing), better optimizing resources, and supporting ongoing staff training.
Here are some key facts about other customer and information services representatives in the Laurentides region:
- Approximately 3,380 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 23%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 14%
- Wholesale trade (NAICS 41): 11%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 7%
- Management and Administrative Services (NAICS 55-56): 6%
-
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the census metropolitan area of Montréal, including the Laval region, for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a few new positions.
- A moderate number of positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
This occupation is evolving in line with the increasing importance placed on customer service across various industries, as companies strive to maintain or expand their market share.
However, competition from countries with low labour costs in call centres is curbing demand for local workers. The outlook for this occupation could also be diminished by using technologies that replace certain tasks, such as automated telephone answering services and online information. Furthermore, artificial intelligence will play an increasingly important role in this sector, particularly in directing calls to the appropriate agent (call routing), better optimizing resources, and supporting ongoing staff training.
Here are some key facts about other customer and information services representatives in the census metropolitan area of Montréal, including the Laval region,:
- Approximately 37,690 people worked in this occupation in May 2021.
-
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Mauricie region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment is expected to remain relatively stable.
- Several positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
This occupation is evolving in line with the increasing importance placed on customer service across various industries, as companies strive to maintain or expand their market share.
However, competition from countries with low labour costs in call centres is curbing demand for local workers. The outlook for this occupation could also be diminished by using technologies that replace certain tasks, such as automated telephone answering services and online information. Furthermore, artificial intelligence will play an increasingly important role in this sector, particularly in directing calls to the appropriate agent (call routing), better optimizing resources, and supporting ongoing staff training.
Here are some key facts about other customer and information services representatives in the Mauricie region:
- Approximately 1,510 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 24%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 17%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 12%
- Management and Administrative Services (NAICS 55-56): 8%
- Accommodation and food services (NAICS 72): 8%
-
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the census metropolitan area of Montréal for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a few new positions.
- A moderate number of positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
This occupation is evolving in line with the increasing importance placed on customer service across various industries, as companies strive to maintain or expand their market share.
However, competition from countries with low labour costs in call centres is curbing demand for local workers. The outlook for this occupation could also be diminished by using technologies that replace certain tasks, such as automated telephone answering services and online information. Furthermore, artificial intelligence will play an increasingly important role in this sector, particularly in directing calls to the appropriate agent (call routing), better optimizing resources, and supporting ongoing staff training.
Here are some key facts about other customer and information services representatives in the census metropolitan area of Montréal:
- Approximately 37,690 people worked in this occupation in May 2021.
-
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Montérégie region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment is expected to remain relatively stable.
- A moderate number of positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
This occupation is evolving in line with the increasing importance placed on customer service across various industries, as companies strive to maintain or expand their market share.
However, competition from countries with low labour costs in call centres is curbing demand for local workers. The outlook for this occupation could also be diminished by using technologies that replace certain tasks, such as automated telephone answering services and online information. Furthermore, artificial intelligence will play an increasingly important role in this sector, particularly in directing calls to the appropriate agent (call routing), better optimizing resources, and supporting ongoing staff training.
Here are some key facts about other customer and information services representatives in the Montérégie region:
- Approximately 6,190 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 15%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 13%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 11%
- Management and Administrative Services (NAICS 55-56): 9%
- Wholesale trade (NAICS 41): 8%
-
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Côte-Nord and Nord-du-Québec regions for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of some positions.
- A moderate number of positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
This occupation is evolving in line with the increasing importance placed on customer service across various industries, as companies strive to maintain or expand their market share.
However, competition from countries with low labour costs in call centres is curbing demand for local workers. The outlook for this occupation could also be diminished by using technologies that replace certain tasks, such as automated telephone answering services and online information. Furthermore, artificial intelligence will play an increasingly important role in this sector, particularly in directing calls to the appropriate agent (call routing), better optimizing resources, and supporting ongoing staff training.
Here are some key facts about other customer and information services representatives in the Côte-Nord and Nord-du-Québec regions:
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 35%
- Transportation and warehousing (NAICS 48-49): 16%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 14%
- Provincial and territorial public administration (NAICS 912): 8%
- Wholesale trade (NAICS 41): 6%
-
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Outaouais region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment is expected to remain relatively stable.
- Not many positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
This occupation is evolving in line with the increasing importance placed on customer service across various industries, as companies strive to maintain or expand their market share.
However, competition from countries with low labour costs in call centres is curbing demand for local workers. The outlook for this occupation could also be diminished by using technologies that replace certain tasks, such as automated telephone answering services and online information. Furthermore, artificial intelligence will play an increasingly important role in this sector, particularly in directing calls to the appropriate agent (call routing), better optimizing resources, and supporting ongoing staff training.
Here are some key facts about other customer and information services representatives in the Outaouais region:
- Approximately 1,560 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Federal government public administration (NAICS 911): 19%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 18%
- Retail Trade (NAICS 44-45): 15%
- Management and Administrative Services (NAICS 55-56): 11%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 8%
-
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Saguenay - Lac-Saint-Jean region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment is expected to remain relatively stable.
- A moderate number of positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
This occupation is evolving in line with the increasing importance placed on customer service across various industries, as companies strive to maintain or expand their market share.
However, competition from countries with low labour costs in call centres is curbing demand for local workers. The outlook for this occupation could also be diminished by using technologies that replace certain tasks, such as automated telephone answering services and online information. Furthermore, artificial intelligence will play an increasingly important role in this sector, particularly in directing calls to the appropriate agent (call routing), better optimizing resources, and supporting ongoing staff training.
Here are some key facts about other customer and information services representatives in the Saguenay - Lac-Saint-Jean region:
- Approximately 1,390 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 26%
- Management and Administrative Services (NAICS 55-56): 16%
- Retail Trade (NAICS 44-45): 14%
- Provincial and territorial public administration (NAICS 912): 7%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 6%
-
OntarioVery limited
The employment outlook will be Very limited for other customer and information services representatives (NOC 64409) in Ontario for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of some positions.
- A moderate number of positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
Here are some key facts about other customer and information services representatives in Ontario:
- Approximately 76,200 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Other retail stores (NAICS 44-45, except 445): 15%
- Management and administrative services (NAICS 55, 56): 15%
- Wholesale trade (NAICS 41): 7%
- The distribution of full-time and part-time workers in this occupation is:
- Full-time workers: 81% compared to 81% for all occupations
- Part-time workers: 19% compared to 19% for all occupations
- 57% of other customer and information services representatives work all year, while 42% work only part of the year, compared to 63% and 37% respectively among all occupations. Those who worked only part of the year did so for an average of 41 weeks compared to 43 weeks for all occupations.
- Less than 5% of other customer and information services representatives are self-employed compared to an average of 15% for all occupations.
- The gender distribution of people in this occupation is:
- Men: 33% compared to 52% for all occupations
- Women: 67% compared to 48% for all occupations
- The educational attainment of workers in this occupation is:
- no high school diploma: 5% compared to 9% for all occupations
- high school diploma or equivalent: 34% compared to 25% for all occupations
- apprenticeship or trades certificate or diploma: 6% compared to 8% for all occupations
- college certificate or diploma or university certificate below bachelor's: 26% compared to 22% for all occupations
- bachelor's degree: 22% compared to 24% for all occupations
- university certificate, degree or diploma above bachelor level: 7% compared to 13% for all occupations
Regional outlooks
-
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Hamilton - Niagara Peninsula region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of some positions.
- Several positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
Here are some key facts about other customer and information services representatives in the Hamilton - Niagara Peninsula region:
- Approximately 7,870 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 20%
- Management and Administrative Services (NAICS 55-56): 16%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 11%
- Wholesale trade (NAICS 41): 8%
- Professional, scientific and technical services (NAICS 54): 7%
-
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Kingston - Pembroke region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of some positions.
- Several positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
Here are some key facts about other customer and information services representatives in the Kingston - Pembroke region:
- Approximately 1,850 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Management and Administrative Services (NAICS 55-56): 22%
- Retail Trade (NAICS 44-45): 18%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 8%
- Wholesale trade (NAICS 41): 8%
- Printing and related support activities (NAICS 323): 7%
-
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Kitchener - Waterloo - Barrie region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of some positions.
- Several positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
Here are some key facts about other customer and information services representatives in the Kitchener - Waterloo - Barrie region:
- Approximately 8,640 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 16%
- Management and Administrative Services (NAICS 55-56): 16%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 11%
- Wholesale trade (NAICS 41): 8%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 7%
-
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the London region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of some positions.
- A moderate number of positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
Here are some key facts about other customer and information services representatives in the London region:
- Approximately 3,640 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 19%
- Management and Administrative Services (NAICS 55-56): 18%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 15%
- Wholesale trade (NAICS 41): 6%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 6%
-
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Muskoka - Kawarthas region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of some positions.
- Several positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
Here are some key facts about other customer and information services representatives in the Muskoka - Kawarthas region:
- Approximately 2,060 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 23%
- Management and Administrative Services (NAICS 55-56): 17%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 9%
- Wholesale trade (NAICS 41): 7%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 7%
-
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Northeast region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of some positions.
- Several positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
Here are some key facts about other customer and information services representatives in the Northeast region:
- Approximately 1,850 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Management and Administrative Services (NAICS 55-56): 20%
- Retail Trade (NAICS 44-45): 19%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 8%
- Ambulatory health care services and hospitals (NAICS 621-622): 6%
- Federal government public administration (NAICS 911): 6%
-
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Northwest region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of some positions.
- Several positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
Here are some key facts about other customer and information services representatives in the Northwest region:
- Approximately 770 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 39%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 9%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 8%
- Wholesale trade (NAICS 41): 7%
- Other services (except public administration) (NAICS 81): 6%
-
The employment outlook will be Very limited for other customer and information services representatives (NOC 64409) in the Ottawa region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of some positions.
- A moderate number of positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
Here are some key facts about other customer and information services representatives in the Ottawa region:
- Approximately 6,030 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 24%
- Federal government public administration (NAICS 911): 11%
- Management and Administrative Services (NAICS 55-56): 10%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 9%
- Professional, scientific and technical services (NAICS 54): 7%
-
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Stratford - Bruce Peninsula region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of some positions.
- Several positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
Here are some key facts about other customer and information services representatives in the Stratford - Bruce Peninsula region:
- Approximately 1,130 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 23%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 11%
- Wholesale trade (NAICS 41): 10%
- Management and Administrative Services (NAICS 55-56): 7%
- Other services (except public administration) (NAICS 81): 7%
-
The employment outlook will be Very limited for other customer and information services representatives (NOC 64409) in the Toronto region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of some positions.
- A moderate number of positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
Here are some key facts about other customer and information services representatives in the Toronto region:
- Approximately 39,650 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 16%
- Management and Administrative Services (NAICS 55-56): 14%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 10%
- Transportation and warehousing (NAICS 48-49): 10%
- Professional, scientific and technical services (NAICS 54): 8%
-
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Windsor - Sarnia region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of some positions.
- A moderate number of positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
Here are some key facts about other customer and information services representatives in the Windsor - Sarnia region:
- Approximately 3,060 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Management and Administrative Services (NAICS 55-56): 23%
- Retail Trade (NAICS 44-45): 17%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 12%
- Wholesale trade (NAICS 41): 9%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 7%
-
ManitobaLimited
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in Manitoba for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of some positions.
- A moderate number of positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
- Demand for this occupation is driven by businesses prioritizing customer satisfaction to drive growth.
- Key trends in this occupation include self-service through artificial intelligence (AI) online chatbots and virtual assistants, AI copilots to assist workers resolve issues, AI predictive analytics to anticipate potential needs and issues, AI data analytics to create individualized service (hyper-personalization), and integrated customer relationship management (CRM) systems.
- Jobs are concentrated in the Winnipeg region.
Here are some key facts about other customer and information services representatives in Manitoba:
- Approximately 7,650 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Management and administrative services (NAICS 55, 56): 23%
- Other retail stores (NAICS 44-45, except 445): 12%
- Insurance Carriers and related activities (NAICS 524, 526): 8%
- Wholesale trade (NAICS 41): 6%
- Information and cultural industries (NAICS 51): 6%
- The distribution of full-time and part-time workers in this occupation is:
- Full-time workers: 80% compared to 81% for all occupations
- Part-time workers: 20% compared to 19% for all occupations
- 59% of other customer and information services representatives work all year, while 41% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 41 weeks compared to 43 weeks for all occupations.
- Less than 5% of other customer and information services representatives are self-employed compared to an average of 12% for all occupations.
- The gender distribution of people in this occupation is:
- Men: 39% compared to 53% for all occupations
- Women: 61% compared to 47% for all occupations
- The educational attainment of workers in this occupation is:
- no high school diploma: less than 5% compared to 12% for all occupations
- high school diploma or equivalent: 41% compared to 31% for all occupations
- apprenticeship or trades certificate or diploma: 11% compared to 12% for all occupations
- college certificate or diploma or university certificate below bachelor's: 19% compared to 17% for all occupations
- bachelor's degree: 19% compared to 20% for all occupations
- university certificate, degree or diploma above bachelor level: 6% compared to 8% for all occupations
Regional outlooks
-
The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in the Interlake region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of some positions.
- Several positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about other customer and information services representatives in the Interlake region:
- Approximately 520 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Wholesale trade (NAICS 41): 25%
- Management and Administrative Services (NAICS 55-56): 14%
- Transportation and warehousing (NAICS 48-49): 14%
- Retail Trade (NAICS 44-45): 14%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 8%
-
The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in the North Central region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of some positions.
- Several positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about other customer and information services representatives in the North Central region:
- Other customer and information services representatives mainly work in the following sectors:
- Wholesale trade (NAICS 41): 15%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 14%
- Retail Trade (NAICS 44-45): 11%
- Ambulatory health care services and hospitals (NAICS 621-622): 9%
- Management and Administrative Services (NAICS 55-56): 8%
-
An employment outlook has not been assigned to this occupation in this region due to low levels of employment.
-
An employment outlook has not been assigned to this occupation in this region due to low levels of employment.
-
The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in the South Central region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of some positions.
- Several positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about other customer and information services representatives in the South Central region:
- Approximately 330 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Wholesale trade (NAICS 41): 15%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 14%
- Retail Trade (NAICS 44-45): 11%
- Ambulatory health care services and hospitals (NAICS 621-622): 9%
- Management and Administrative Services (NAICS 55-56): 8%
-
The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in the Southeast region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of some positions.
- Several positions will become available due to retirements.
- There are a small number of unemployed workers with recent experience in this occupation.
Here are some key facts about other customer and information services representatives in the Southeast region:
- Approximately 560 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 15%
- Other services (except public administration) (NAICS 81): 13%
- Management and Administrative Services (NAICS 55-56): 11%
- Professional, scientific and technical services (NAICS 54): 9%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 9%
-
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Southwest region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of some positions.
- A moderate number of positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
Here are some key facts about other customer and information services representatives in the Southwest region:
- Approximately 490 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 23%
- Management and Administrative Services (NAICS 55-56): 17%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 13%
- Wholesale trade (NAICS 41): 10%
- Fabricated metal product manufacturing (NAICS 332): 10%
-
The employment outlook will be Very limited for other customer and information services representatives (NOC 64409) in the Winnipeg region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of some positions.
- A moderate number of positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
Here are some key facts about other customer and information services representatives in the Winnipeg region:
- Approximately 5,690 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Management and Administrative Services (NAICS 55-56): 26%
- Retail Trade (NAICS 44-45): 13%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 12%
- Transportation and warehousing (NAICS 48-49): 11%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 7%
-
SaskatchewanModerate
The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in Saskatchewan for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- A moderate number of positions will become available due to retirements.
- Rising public expectations of rapid and efficient service, and an aging workforce will both support employment opportunities for this occupation.
- Applicants with strong communication, customer service experience, conflict resolution skills, and who possess knowledge of a second language, will have better prospects.
- Technological advancements such as automated telephone systems and self-serve applications over the internet will limit employment growth in the long term and alter the job functions of this occupation.
Here are some key facts about other customer and information services representatives in Saskatchewan:
- Approximately 3,800 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Other retail stores (NAICS 44-45, except 445): 20%
- Wholesale trade (NAICS 41): 14%
- Insurance Carriers and related activities (NAICS 524, 526): 8%
- Information and cultural industries (NAICS 51): 6%
- Management and administrative services (NAICS 55, 56): 6%
- The distribution of full-time and part-time workers in this occupation is:
- Full-time workers: 83% compared to 81% for all occupations
- Part-time workers: 17% compared to 19% for all occupations
- 63% of other customer and information services representatives work all year, while 37% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 42 weeks compared to 43 weeks for all occupations.
- Less than 5% of other customer and information services representatives are self-employed compared to an average of 16% for all occupations.
- The gender distribution of people in this occupation is:
- Men: 36% compared to 53% for all occupations
- Women: 64% compared to 47% for all occupations
- The educational attainment of workers in this occupation is:
- no high school diploma: 6% compared to 11% for all occupations
- high school diploma or equivalent: 43% compared to 33% for all occupations
- apprenticeship or trades certificate or diploma: 12% compared to 15% for all occupations
- college certificate or diploma or university certificate below bachelor's: 16% compared to 17% for all occupations
- bachelor's degree: 18% compared to 18% for all occupations
- university certificate, degree or diploma above bachelor level: 6% compared to 7% for all occupations
Regional outlooks
-
The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in the Northern region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- Several positions will become available due to retirements.
Here are some key facts about other customer and information services representatives in the Northern region:
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 37%
- Wholesale trade (NAICS 41): 15%
- Other services (except public administration) (NAICS 81): 8%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 7%
- Utilities (NAICS 22): 7%
-
The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in the Prince Albert region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- Several positions will become available due to retirements.
Here are some key facts about other customer and information services representatives in the Prince Albert region:
- Approximately 530 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 37%
- Wholesale trade (NAICS 41): 15%
- Other services (except public administration) (NAICS 81): 8%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 7%
- Utilities (NAICS 22): 7%
-
The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in the Regina - Moose Mountain region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about other customer and information services representatives in the Regina - Moose Mountain region:
- Approximately 1,480 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 21%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 14%
- Wholesale trade (NAICS 41): 11%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 7%
- Utilities (NAICS 22): 7%
-
The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in the Saskatoon - Biggar region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about other customer and information services representatives in the Saskatoon - Biggar region:
- Approximately 1,410 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 21%
- Wholesale trade (NAICS 41): 14%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 11%
- Management and Administrative Services (NAICS 55-56): 8%
- Other services (except public administration) (NAICS 81): 7%
-
The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in the Swift Current - Moose Jaw region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- Several positions will become available due to retirements.
Here are some key facts about other customer and information services representatives in the Swift Current - Moose Jaw region:
- Approximately 290 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 25%
- Wholesale trade (NAICS 41): 19%
- Other services (except public administration) (NAICS 81): 13%
- Utilities (NAICS 22): 11%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 10%
-
The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in the Yorkton - Melville region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- Several positions will become available due to retirements.
Here are some key facts about other customer and information services representatives in the Yorkton - Melville region:
- Approximately 210 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 23%
- Retail Trade (NAICS 44-45): 22%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 15%
- Wholesale trade (NAICS 41): 12%
- Utilities (NAICS 22): 9%
-
AlbertaModerate
The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in Alberta for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a few new positions.
- A moderate number of positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
- These roles, which are often found in call centres, help desks, tourism offices, and public-facing service environments, continue to be essential for maintaining customer satisfaction and operational efficiency. Alberta's economic recovery and population growth have contributed to sustained demand for customer service professionals, particularly in urban centres like Calgary and Edmonton.
Here are some key facts about other customer and information services representatives in Alberta:
- Approximately 20,000 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Other retail stores (NAICS 44-45, except 445): 18%
- Wholesale trade (NAICS 41): 12%
- Management and administrative services (NAICS 55, 56): 8%
- Information and cultural industries (NAICS 51): 5%
- The distribution of full-time and part-time workers in this occupation is:
- Full-time workers: 80% compared to 80% for all occupations
- Part-time workers: 20% compared to 20% for all occupations
- 59% of other customer and information services representatives work all year, while 41% work only part of the year, compared to 61% and 39% respectively among all occupations. Those who worked only part of the year did so for an average of 41 weeks compared to 42 weeks for all occupations.
- Less than 5% of other customer and information services representatives are self-employed compared to an average of 15% for all occupations.
- The gender distribution of people in this occupation is:
- Men: 34% compared to 53% for all occupations
- Women: 66% compared to 47% for all occupations
- The educational attainment of workers in this occupation is:
- no high school diploma: 7% compared to 10% for all occupations
- high school diploma or equivalent: 40% compared to 28% for all occupations
- apprenticeship or trades certificate or diploma: 9% compared to 13% for all occupations
- college certificate or diploma or university certificate below bachelor's: 20% compared to 19% for all occupations
- bachelor's degree: 19% compared to 21% for all occupations
- university certificate, degree or diploma above bachelor level: 6% compared to 9% for all occupations
Regional outlooks
-
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Athabasca - Grande Prairie - Peace River region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a few new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
- These roles, which are often found in call centres, help desks, tourism offices, and public-facing service environments, continue to be essential for maintaining customer satisfaction and operational efficiency. Alberta's economic recovery and population growth have contributed to sustained demand for customer service professionals, particularly in urban centres like Calgary and Edmonton.
Here are some key facts about other customer and information services representatives in the Athabasca - Grande Prairie - Peace River region:
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 30%
- Wholesale trade (NAICS 41): 20%
- Other services (except public administration) (NAICS 81): 10%
-
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Banff - Jasper - Rocky Mountain House region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a few new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
- These roles, which are often found in call centres, help desks, tourism offices, and public-facing service environments, continue to be essential for maintaining customer satisfaction and operational efficiency. Alberta's economic recovery and population growth have contributed to sustained demand for customer service professionals, particularly in urban centres like Calgary and Edmonton.
Here are some key facts about other customer and information services representatives in the Banff - Jasper - Rocky Mountain House region:
- Approximately 1,110 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 30%
- Wholesale trade (NAICS 41): 20%
- Other services (except public administration) (NAICS 81): 10%
-
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Calgary region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a few new positions.
- A moderate number of positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
- These roles, which are often found in call centres, help desks, tourism offices, and public-facing service environments, continue to be essential for maintaining customer satisfaction and operational efficiency. Alberta's economic recovery and population growth have contributed to sustained demand for customer service professionals, particularly in urban centres like Calgary and Edmonton.
Here are some key facts about other customer and information services representatives in the Calgary region:
- Approximately 7,850 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 17%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 10%
- Management and Administrative Services (NAICS 55-56): 9%
- Transportation and warehousing (NAICS 48-49): 8%
- Wholesale trade (NAICS 41): 8%
-
The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in the Camrose - Drumheller region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
- These roles, which are often found in call centres, help desks, tourism offices, and public-facing service environments, continue to be essential for maintaining customer satisfaction and operational efficiency. Alberta's economic recovery and population growth have contributed to sustained demand for customer service professionals, particularly in urban centres like Calgary and Edmonton.
Here are some key facts about other customer and information services representatives in the Camrose - Drumheller region:
- Approximately 560 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 19%
- Wholesale trade (NAICS 41): 16%
- Management and Administrative Services (NAICS 55-56): 12%
- Utilities (NAICS 22): 10%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 8%
-
The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in the Edmonton region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a few new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
- These roles, which are often found in call centres, help desks, tourism offices, and public-facing service environments, continue to be essential for maintaining customer satisfaction and operational efficiency. Alberta's economic recovery and population growth have contributed to sustained demand for customer service professionals, particularly in urban centres like Calgary and Edmonton.
Here are some key facts about other customer and information services representatives in the Edmonton region:
- Approximately 7,720 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 24%
- Wholesale trade (NAICS 41): 14%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 9%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 7%
- Management and Administrative Services (NAICS 55-56): 7%
-
The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in the Lethbridge - Medicine Hat region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
- These roles, which are often found in call centres, help desks, tourism offices, and public-facing service environments, continue to be essential for maintaining customer satisfaction and operational efficiency. Alberta's economic recovery and population growth have contributed to sustained demand for customer service professionals, particularly in urban centres like Calgary and Edmonton.
Here are some key facts about other customer and information services representatives in the Lethbridge - Medicine Hat region:
- Approximately 860 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 27%
- Wholesale trade (NAICS 41): 14%
- Ambulatory health care services and hospitals (NAICS 621-622): 9%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 7%
- Other services (except public administration) (NAICS 81): 7%
-
The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in the Red Deer region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a few new positions.
- Several positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
- These roles, which are often found in call centres, help desks, tourism offices, and public-facing service environments, continue to be essential for maintaining customer satisfaction and operational efficiency. Alberta's economic recovery and population growth have contributed to sustained demand for customer service professionals, particularly in urban centres like Calgary and Edmonton.
Here are some key facts about other customer and information services representatives in the Red Deer region:
- Approximately 800 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 30%
- Wholesale trade (NAICS 41): 22%
- Other services (except public administration) (NAICS 81): 12%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 8%
- Transportation and warehousing (NAICS 48-49): 8%
-
The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in the Wood Buffalo - Cold Lake region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a few new positions.
- Not many positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
- These roles, which are often found in call centres, help desks, tourism offices, and public-facing service environments, continue to be essential for maintaining customer satisfaction and operational efficiency. Alberta's economic recovery and population growth have contributed to sustained demand for customer service professionals, particularly in urban centres like Calgary and Edmonton.
Here are some key facts about other customer and information services representatives in the Wood Buffalo - Cold Lake region:
- Approximately 450 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 28%
- Wholesale trade (NAICS 41): 21%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 8%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 6%
- Other services (except public administration) (NAICS 81): 6%
-
British ColumbiaLimited
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in British Columbia for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment is expected to remain relatively stable.
- A moderate number of positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
Here are some key facts about other customer and information services representatives in British Columbia:
- Approximately 19,500 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Other retail stores (NAICS 44-45, except 445): 19%
- Management and administrative services (NAICS 55, 56): 9%
- Information and cultural industries (NAICS 51): 9%
- Wholesale trade (NAICS 41): 8%
- The distribution of full-time and part-time workers in this occupation is:
- Full-time workers: 78% compared to 78% for all occupations
- Part-time workers: 22% compared to 22% for all occupations
- 59% of other customer and information services representatives work all year, while 41% work only part of the year, compared to 61% and 39% respectively among all occupations. Those who worked only part of the year did so for an average of 41 weeks compared to 42 weeks for all occupations.
- Less than 5% of other customer and information services representatives are self-employed compared to an average of 17% for all occupations.
- The gender distribution of people in this occupation is:
- Men: 37% compared to 52% for all occupations
- Women: 63% compared to 48% for all occupations
- The educational attainment of workers in this occupation is:
- no high school diploma: 6% compared to 8% for all occupations
- high school diploma or equivalent: 39% compared to 28% for all occupations
- apprenticeship or trades certificate or diploma: 10% compared to 13% for all occupations
- college certificate or diploma or university certificate below bachelor's: 18% compared to 17% for all occupations
- bachelor's degree: 21% compared to 22% for all occupations
- university certificate, degree or diploma above bachelor level: 7% compared to 12% for all occupations
Regional outlooks
-
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Cariboo region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of some positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about other customer and information services representatives in the Cariboo region:
- Approximately 790 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 30%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 17%
- Wholesale trade (NAICS 41): 14%
- Utilities (NAICS 22): 9%
- Other services (except public administration) (NAICS 81): 8%
-
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Kootenay region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of some positions.
- Several positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about other customer and information services representatives in the Kootenay region:
- Approximately 400 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 38%
- Wholesale trade (NAICS 41): 12%
- Provincial and territorial public administration (NAICS 912): 8%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 7%
- Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 6%
-
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Lower Mainland - Southwest region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a few new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about other customer and information services representatives in the Lower Mainland - Southwest region:
- Approximately 12,960 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 19%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 13%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 11%
- Wholesale trade (NAICS 41): 9%
- Management and Administrative Services (NAICS 55-56): 9%
-
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Nechako region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of some positions.
- Several positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
Here are some key facts about other customer and information services representatives in the Nechako region:
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 39%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 11%
- Utilities (NAICS 22): 10%
- Management and Administrative Services (NAICS 55-56): 9%
- Transportation and warehousing (NAICS 48-49): 8%
-
The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the North Coast region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of some positions.
- Several positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
Here are some key facts about other customer and information services representatives in the North Coast region:
- Approximately 280 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 39%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 11%
- Utilities (NAICS 22): 10%
- Management and Administrative Services (NAICS 55-56): 9%
- Transportation and warehousing (NAICS 48-49): 8%
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The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in the Northeast region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of some positions.
- Several positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about other customer and information services representatives in the Northeast region:
- Approximately 260 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 31%
- Wholesale trade (NAICS 41): 17%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 16%
- Other services (except public administration) (NAICS 81): 14%
- Support activities for mining, oil and gas (NAICS 213): 7%
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The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Thompson - Okanagan region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of some positions.
- Several positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
Here are some key facts about other customer and information services representatives in the Thompson - Okanagan region:
- Approximately 1,550 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 26%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 12%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 9%
- Wholesale trade (NAICS 41): 8%
- Other services (except public administration) (NAICS 81): 7%
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The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Vancouver Island and Coast region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment is expected to remain relatively stable.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about other customer and information services representatives in the Vancouver Island and Coast region:
- Approximately 3,380 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Retail Trade (NAICS 44-45): 19%
- Management and Administrative Services (NAICS 55-56): 14%
- Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 12%
- Provincial and territorial public administration (NAICS 912): 8%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 8%
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Yukon TerritoryVery limited
The employment outlook will be Very limited for other customer and information services representatives (NOC 64409) in Yukon for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment decline will lead to the loss of some positions.
- Not many positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about other customer and information services representatives in Yukon:
- Approximately 150 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Public Administration and Defence (NAICS 91): 33%
- Wholesale and Retail Trade (NAICS 41, 44-45): 30%
- Tourism & Culture (NAICS 51, 71-72): 16%
- Transportation and warehousing (NAICS 48-49): 7%
- The distribution of full-time and part-time workers in this occupation is:
- Full-time workers: 82% compared to 84% for all occupations
- Part-time workers: 18% compared to 16% for all occupations
- 62% of other customer and information services representatives work all year, while 38% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 42 weeks compared to 44 weeks for all occupations.
- The gender distribution of people in this occupation is:
- Men: 33% compared to 49% for all occupations
- Women: 67% compared to 51% for all occupations
- The educational attainment of workers in this occupation is:
- no high school diploma: n/a
- high school diploma or equivalent: 37% compared to 25% for all occupations
- apprenticeship or trades certificate or diploma: n/a
- college certificate or diploma or university certificate below bachelor's: 28% compared to 20% for all occupations
- bachelor's degree: n/a
- university certificate, degree or diploma above bachelor level: n/a
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Northwest TerritoriesGood
The employment outlook will be Good for other customer and information services representatives (NOC 64409) in Northwest Territories for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
- This occupation is employed at private and public establishments including retail, utilities, telecommunications, insurance, and other establishments.
- Changes in technology, including the availability of online services, artificial intelligence, and the automation of back-office processes, may slow down job growth and change some job roles.
Here are some key facts about other customer and information services representatives in Northwest Territories:
- Approximately 100 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Public Administration and Defence (NAICS 91): 33%
- Wholesale and Retail Trade (NAICS 41, 44-45): 30%
- Tourism & Culture (NAICS 51, 71-72): 16%
- Transportation and warehousing (NAICS 48-49): 7%
- The distribution of full-time and part-time workers in this occupation is:
- Full-time workers: 86% compared to 88% for all occupations
- Part-time workers: 14% compared to 12% for all occupations
- 62% of other customer and information services representatives work all year, while 38% work only part of the year, compared to 71% and 28% respectively among all occupations. Those who worked only part of the year did so for an average of 43 weeks compared to 44 weeks for all occupations.
- The gender distribution of people in this occupation is:
- Men: 41% compared to 52% for all occupations
- Women: 59% compared to 48% for all occupations
- The educational attainment of workers in this occupation is:
- no high school diploma: 8% compared to 17% for all occupations
- high school diploma or equivalent: 52% compared to 26% for all occupations
- apprenticeship or trades certificate or diploma: 8% compared to 12% for all occupations
- college certificate or diploma or university certificate below bachelor's: 16% compared to 18% for all occupations
- bachelor's degree: 8% compared to 17% for all occupations
- university certificate, degree or diploma above bachelor level: 8% compared to 9% for all occupations
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NunavutModerate
The employment outlook will be Moderate for other customer and information services representatives (NOC 64409) in Nunavut for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to several new positions.
- Not many positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
- This occupation is employed at private and public establishments including retail, utilities, telecommunications, insurance, and other establishments.
- Changes in technology, including the availability of online services, artificial intelligence, and the automation of back-office processes, may slow down job growth and change some job roles.
Here are some key facts about other customer and information services representatives in Nunavut:
- Approximately 50 people worked in this occupation in May 2021.
- Other customer and information services representatives mainly work in the following sectors:
- Public Administration and Defence (NAICS 91): 33%
- Wholesale and Retail Trade (NAICS 41, 44-45): 30%
- Tourism & Culture (NAICS 51, 71-72): 16%
- Transportation and warehousing (NAICS 48-49): 7%
- 80% of other customer and information services representatives work all year, while 20% work only part of the year, compared to 72% and 28% respectively among all occupations. Those who worked only part of the year did so for an average of 47 weeks compared to 44 weeks for all occupations.
- The gender distribution of people in this occupation is:
- Men: 30% compared to 51% for all occupations
- Women: 70% compared to 49% for all occupations
- The educational attainment of workers in this occupation is:
- no high school diploma: 38% compared to 37% for all occupations
- high school diploma or equivalent: 15% compared to 22% for all occupations
- apprenticeship or trades certificate or diploma: 15% compared to 11% for all occupations
- college certificate or diploma or university certificate below bachelor's: 15% compared to 15% for all occupations
- bachelor's degree: 15% compared to 10% for all occupations
- university certificate, degree or diploma above bachelor level: n/a
Related links
Canadian Occupational Projection System (COPS) - Employment and Social Development Canada (ESDC)
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